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“Great location” 4 of 5 stars
Review of Fairmont Singapore

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Fairmont Singapore
4.5 of 5 Hotel   |   80 Bras Basah Rd, Singapore 189560, Singapore   |  
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Ranked #16 of 291 hotels in Singapore
Manchester, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Great location”
4 of 5 stars Reviewed November 23, 2012

We only stayed one night on a stopover via Myanmar to Manchester. Great location. Staff were friendly and helpful. Our checkout was 11am but our flight was not until 11.30pm, they looked after our luggage and gave us a key to communal room for use any time throughout the day. Slightly disappointed that when we arrived to check in at 5pm our room wasn't ready and had to 30 mins - we weren't even offered a drink after our long journey there whilst waiting.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 10, 2012
Dear Guest,

Thank you for the compliments on the hotel’s great location and friendly staff. At the same time, we note your feedback on the late check-in and will revert it to the front desk for follow-up.

We look forward to welcome you back to Fairmont Singapore!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (504)
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English first
Adelaide
Top Contributor
89 reviews 89 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed November 22, 2012

We did a review of our stay last year. We said we would stay again and we did. As usual the service was impeccable and friendly, the room was comfortable and well equipped and the Club floor was worth the extra cost. All in all we had a wonderful time and hope to be back soon.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 10, 2012
Dear Guest,

We strive for consistency in our service and we’re so happy that your recent experience was as good as your previous one.

Thank you for choosing Fairmont Singapore!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
69 reviews 69 reviews
44 hotel reviews
Reviews in 43 cities Reviews in 43 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed November 22, 2012

Loved the location the best, across from Raffles, connected to Raffles City mall, you could walk to Singapore Flyer and it was less than $5 cab ride to Marina Bay Sands.

It was everything you would expect from a Fairmont hotel, however, next time I would probably stay somewhere else. Although the location is great for tourists, I think it is better suited for business travelers. Nothing about the hotel is visually impressive. With all the great hotels in SG, next time I would probably stay at Marina Bay Sands, Fullerton Bay, or Fullerton. The pools all have great views whereas the Fairmont does not. Some of the fixtures in my room were old and the building itself has an older feel too although it was very well kept.

If you're just looking for a well situated 5 star hotel this is a great choice, but if you want something with memorable architecture, amazing decor, a pool with views, and other frills like that, I would stay elsewhere.

I would also note that I was interested in using the spa but could not find a spa menu located anywhere in the room. I called the spa and they said they would bring one up to my room. It never came. I was able to look up the menu online, but at that point I was annoyed and decided not to use them.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 10, 2012
Dear Guest,

Our apologies for the inconveniences regarding the spa - we will direct your feedback to the spa for follow up. With regards to your feedback on the visual elements, we will incorporate them into our next major refurbishments. At the same time, we appreciate your compliments on the hotel’s great location.

We hope to welcome you back in the near future!

Best regards,
Brian Tan
Director of Quality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 20, 2012

I have stayed at the Fairmont a number of times and have always been impressed with the standard of the customer service in all areas of the hotel. I often arrive very early for check in and they always seem to do their utmost to accomodate that fact. The hotel from the lobby to the rooms and the pool bar have a great ambience and it is well located for the CBD and the MRT.

Room Tip: Try a room overlooking Marina Bay.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 7, 2012
Dear Aaron,

Thank you for the compliments. We hope to welcome you back soon!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2012

We stayed at The Fairmont in Singapore. We had a fantastic stay. The staff were extremely helpful, mannerly and friendly. The room faced the harbour and was exceptionally clean. The beds were really comfortable. The pool area was very relaxing and we would certainly stay at the Fairmont if we ever visit Singapore again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 7, 2012
Dear Elizabeth,

We are glad to hear that you had a fantastic stay.

Thank you for choosing Fairmont Singapore!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 19, 2012

Truly I can honestly say I dont know that you could get a better hotel in singapore! This hotel is amazing. the people are soo nice and helpful, they will go above and beyond to help.

The views from the hotel are great (atleast from the rooms we have had everytime we have stayed). We choose to stay with fairmont on every trip to europe and that is quite often because we make singapore a stop over for us when we go to europe.This hotel is one of the reasons why we love staying in singapore so much. Its so easy to get a taxi to anywhere from here. Most the attractions in singapore are not far from here. you are directly across the road from the raffles hotel which has some sweet nice & designer stores.
There is a shopping centre inside the hotel which is 3-4 storys high....wow its amazing! it has all the shops you need really and a amazing food court with every type of food and dessert places you could think of. Great pool side and buffet breakfast. The beds are soo refreshing and comfortable!


Stay at this hotel and I highly doubt you would regret it! :)

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 7, 2012
Dear Guest,

Thank you for recommending Fairmont Singapore! We’re glad that you enjoyed your recent stay and greatly appreciate your compliments on the hotel’s service, staff, great view, amenities, buffet breakfast, bed conditions and the convenience of the location.

Looking forward to welcome you back soon!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 18, 2012

We spent 3 nights there last week.
The room was a bit dated, needs a little cosmetic work in the bathroom.
Room service was slow a few times, we had to call for water and creamer 2-3 times.
WiFi in the rooms is NOT free, it is free in the lobby, i guess, and it is very expensive in the room.
Breakfast on the 8th floor is superb! The mattress was amazing, my back was very happy !

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 12, 2012
Dear Guest,

Our apologies for the inconveniences. Rest assured that we will direct your feedback to the relevant departments for follow-up. At the same time, we appreciate your compliments on the hotel’s breakfast at our poolside restaurant Alligator Pear and bed conditions.

You might like to know that wireless internet access is complimentary to all Fairmont President’s Club members. Simply log on to www.fairmont.com/fpc and register to enjoy this and a host of other benefits.

Thank you for choosing Fairmont Singapore.

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Fairmont Singapore

Address: 80 Bras Basah Rd, Singapore 189560, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Singapore
#11 Family Hotel in Singapore
#12 Romantic Hotel in Singapore
#16 Luxury Hotel in Singapore
#16 Top resorts Hotel in Singapore
#19 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Fairmont Singapore 4.5*
Official Description (provided by the hotel):
The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more   less 
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Also Known As:
Fairmont Singapore Hotel Singapore
Raffles Plaza Singapore
Singapore Fairmont

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