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“Ok hotel, great breakfast and location” 3 of 5 stars
Review of Fairmont Singapore

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Fairmont Singapore
4.5 of 5 Hotel   |   80 Bras Basah Rd, Singapore 189560, Singapore   |  
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Ranked #15 of 292 hotels in Singapore
Madison, Wisconsin
Top Contributor
189 reviews 189 reviews
78 hotel reviews
Reviews in 82 cities Reviews in 82 cities
89 helpful votes 89 helpful votes
“Ok hotel, great breakfast and location”
3 of 5 stars Reviewed November 18, 2012

This hotel is starting to show its age... not exactly what you would expect from a Fairmont. Lobby is nice and the gengleman who welcomes you is dressed really nicely. I booked a king room but got a double room. The locations in amazing, great walking area, close to shopping centers and good options for dinning. The Buffet breakfast was the espectacular, they pride themselves on conveying organic products and do a fantastic job.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 7, 2012
Dear Guest,

Your compliments on our lobby, service, breakfast buffet spread and the locality are greatly appreciated. Indeed, the Fairmont Lifestyle Cuisine was designed to meet the culinary and nutrition needs of our valued guests. At the same time, we note your feedback on the hotel conditions and will incorporate it into our future refurbishment plans. Rest assured that we will continue to seek ways to improve and fulfill our mission of turning moments into memories for our guests.

We hope to welcome you back Fairmont Singapore!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (535)
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Kuala Lumpur
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 18, 2012

Spent one night on November 7th for work at Fairmont Singapore. There was some conference in the city and the Fairmont was totally booked. However, upon sending an email to their Reservations, I was quickly informed that they did have a room for me as they set aside some rooms for recurring visitors.

As always, its a pleasure to stay at the Fairmont. I stayed at a Deluxe Room and the room as expected was well appointed but a bit old. What sets Fairmont Singapore aside is the service standards. The staffs are possibly some of the best and enthusiastic in the business.

I did meet up with some clients at the Prego Restaurant and the service there was extremely good. The Breakfast at Prego was also fabulous.

Fairmont will continue to be the hotel of choice for Singapore.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 7, 2012
Dear Guest,

We take pleasure to know that we’re the hotel of your choice in Singapore!

Our mission is to turn moments into memories for our guests, thus it makes us really happy to know that you had a memorable stay and staff’s service and your experience at Prego. With regards to the room conditions, we will note your feedback and incorporate into future refurbishment plans.

Thank you for choosing Fairmont Singapore!

Warm regards,
Brian Tan
Director of Quality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 18, 2012

I’ve just spent one week at this great hotel. The location is perfect, pretty close to the Marina Shops and minutes by walk to the financial center. Good hotel for business with great internet access and decent amenities. The gym is small and the pool not very comfortable but the spa is nice.

Room Tip: The higher floors are cooler :P
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 7, 2012
Dear Guest,

Thank you for highlighting the many positive points of your recent stay as well as the feedback on the gym and pool.

We hope to welcome you back again!

Best regards,
Brian Tan
Director of Quality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
123 reviews 123 reviews
70 hotel reviews
Reviews in 49 cities Reviews in 49 cities
132 helpful votes 132 helpful votes
5 of 5 stars Reviewed November 17, 2012

I can only but recommend that you stay at the Fairmont Singapore, the location, service and the warm welcoming that you will experience will truly surprise you. I have stayed at this Hotel 10 times since 2008, and it is a truly five star property. The Willow Stream SPA merits a visit.

Room Tip: Ask for a room facing the front of the Hotel and on the highest floor possible.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 7, 2012
Dear Adriano,

Your regular patronage, recommendation and many kind words are greatly appreciated! Please rest assured that we will continue seeking ways to improve and fulfill our mission of turning moments into memories for our guests.

Thank you for choosing Fairmont Singapore!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 16, 2012

Best location too for...well, everything! Hotel was immaculate and room was spacious and well set out. Did I mention the view? We were overlooking One Fullerton and Marina Bay Sands with their awesome laser show at night. Amazing...I want a Merlion NOW.

The buffet breakfast was the best ever and that is no exageration. I swear the buffet was 50 metres long...and the selection and quality of food was excellent.

Room rates a bit pricey if you are being budget conscience but I guess you would expect that for a 5 star. We were lucky, they offered a free upgrade :-) Friendly helpful staff and the loveliest doorman every day. I really liked their uniforms too.

One complaint. I know minibars are usually expensive but this was ridiculous. Can of coke = $16!!!! Just go downstairs to the ridiculously awesome foodcourt in the mall at the bottom of the hotel and get one for $1.20. Room service was a little shocking too but at least was good quality.

Overall brilliant and will stay there if I visit Singapore again.

Room Tip: I recommend being at least on the 10th floor or above on the side facing Marina Bay and the Merlion!
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 7, 2012
Dear Guest,

Thank you for your wonderful feedback! We take pleasure that you had a memorable stay with us and greatly appreciate your compliment on the hotel’s locality, wonderful view, buffet breakfast and friendly staff. At the same time, your feedback on the minibars and room pricing will be directed to the relevant department for follow-up.

We look forward to welcome you back to Fairmont Singapore!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shoreview, Minnesota
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2012

I just finished a 6 day stay at the hotel and the service is second to none. As an American I am used to self service executive lounges. Not only was this a full service lounge but all of the employees were so wonderful and made me feel very comfortable even though I was traveling alone. I stayed in the south tower and the room was excellent and had a great view of the harbor. My room had two full size beds that were very comfortable, a full size desk and the bathroom was quite large with a ceiling mounted shower that was absolutely spectaculer! I recieved a free upgrade to the executive level that included free breakfast and happy. The happy hour included, wine, beer drinks and appetizers that easily could be made into a full meal if you're not looking for a 16 oz. steak. I actually ate dinner there 3 nights and was completely satisfied. Please note, that throughout Singapore, alcohol is very expensive. I had a beer at the pool side bar and it was S$14, so this made the free drinks for happy an even better deal. Beers at restaurants throughout singapore range from S$10-S$12 so the hotel upcharge wasn't too bad.

Room Tip: If your staying for 5 or more days make sure to join the Fairmont executive club before you book you...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 7, 2012
Dear Steve,

We greatly appreciate your compliments on the hotel’s service, staff, excellent room conditions and great harbour view. It makes us really happy to know that you had a memorable stay.

Thank you for choosing Fairmont Singapore!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed November 14, 2012

I must say I am a little disappointed with this hotel. I was expecting this to be a luxury brand hotel and it isn't. I reserved a king bed and I got a room with double beds. My colleague who was in line after me was able to get a king bed. I overheard people next me checking in and they were upgraded to a better room because what they reserved wasn't available. I got to room and the keys didn't work so had to drag my heavy luggage back down to the lobby. Same person helping me gave me a different room on another floor but still double beds. Walked in to find a balloon on the floor (a single balloon?). Don't know about other rooms but my room is outdated. Hair dryer is still those old units on the wall with barely any power. Last straw was my shower...had to take a lukewarm shower because water never got hot. But the sink got hot. I don't know...I thought Fairmont was a luxury brand hotel. Definitely needs some renovations. Also, when I checked in, they said they are going to charge $900 for deposit on my credit card? never heard that before...glad only staying here two night.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 19, 2012
Dear Ms Liu,

Our sincere apologies for the inconveniences you experienced during your recent stay. The issues you highlighted regarding the keycard, balloon and bathroom are not acceptable and we are investigating them for root causes with a view to prevent such future occurrences. Regarding the room conditions, we are glad to inform that plans are underway for a refurbishment of guestrooms in the near future.

As you have also provided this feedback on our guest satisfaction survey and had been in touch with our Director of Front Office Operations, we will take future discussions or queries offline.

Thank you for choosing Fairmont Singapore!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Singapore

Address: 80 Bras Basah Rd, Singapore 189560, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Singapore
#10 Family Hotel in Singapore
#11 Romantic Hotel in Singapore
#14 Luxury Hotel in Singapore
#15 Top resorts Hotel in Singapore
#15 On the Beach Hotel in Singapore
#15 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Fairmont Singapore 4.5*
Official Description (provided by the hotel):
The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more   less 
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Also Known As:
Fairmont Singapore Hotel Singapore
Raffles Plaza Singapore
Singapore Fairmont

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