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“Great experience at Swissotel Merchant Court” 5 of 5 stars
Review of Swissotel Merchant Court

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Swissotel Merchant Court
4.0 of 5 Hotel   |   20 Merchant Road, Singapore 058281, Singapore   |  
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Ranked #46 of 294 Hotels in Singapore
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Great experience at Swissotel Merchant Court”
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed for 4 nights with friends who had young children over Christmas. We were not disappointed! From the moment we arrived until the day we left staff were fantastic. Early entry to our rooms, great set up in children's room (requested as part of our friends stay) lovely Christmas Buffet lunch. Alan (Concierge ) was fantastic and helped us with so many requests (including an iPhone 6+ screen replacement - got a great price thanks to him). Would definitely stay here again! Thanks for a great Christmas experience Swissotel Merchant Court!

Stayed December 2014, traveled with family
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2,670 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (408)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have a two year old and staff were so accomodating and helpful. The pool is stunning for adults and fun for kids with slides! Breakfast divine with friendly staff. Location is grand with Clarke Quay and MRT station on your doorstep along with Central and Novotel shopping complex (with Meidi-Ya supermarket and Kinokuniya!!!) walking distance to shop at! I like how it didn't feel too big like some other hotels making it feel like a second home! I also love how the baby cot was provided at no extra charge as majority of SNG hotels charge extra. Way to go Swissotel!

  • Stayed December 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review, 2 days ago
Dear Jennafa R,

Thank you for your generous compliments and for rating your stay with us as excellent. We are honoured to be able to create a homely feeling for you and your family and that you were delighted with our location, facilities, breakfast offering as well as the hospitality rendered by our team members. Your encouragement will definitely continue to cheer us on and motivate us to work towards achieving the highest level of guests’ satisfaction always. Thank you once again for your kind review and my team and I look forward to welcoming you back again in the near future.

Warm regards,
Rainer Tenius
General Manager
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Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 6 days ago NEW

Stayed here twice in the last year and main reason was the location, at Clarke Quay and walking distance from many other interesting areas such as Chinatown.
I guess the size of the rooms are what you can expect from a city-hotel; rooms were clean although little outdated. It surprises me after coming from Thailand that a small restaurant in a village in Thailand can offer much faster internet (wifi) then such a hotel from a big chain in a big city! Streaming of movies/youtube was not possible

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review, 2 days ago
Dear NielsBoelens,

Thank you for your continuous support which I am happy to note that you and your partner delighted with our hotel’s location as well as the comfort of our room. At the same time, I would like to extend my sincere apology for the disappointment caused over the internet speed which did not match up to your expectation. Our current shared Internet bandwidth is at 80MB which is suited for general browsing, thus, you might wish to consider our premium tier on your next visit to better cater to your requirements. I am also pleased to share that we are currently upgrading our WIFI infrastructure in our endeavour to further enhance the stay experience for our guests. Thank you once again for your review and my team and I look forward to welcoming you back again with the standard you have come to expect.

Warm regards,
Rainer Tenius
General Manager
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall cleanliness of the room is excellent and the room is comfortably spaced with lots of breathing room. The location of the hotel is situated near the train station making it accessible to major attraction in Singapore and with tons of restaurants within walking distance. Would visit here every year.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review, 5 days ago
Dear huggies85,

Thank you for your kind review and generous compliments. It is our pleasure to provide an exciting weekend stay for you and your partner and we are delighted to receive your praises on the comfort and cleanliness of our room as well as the convenience of our location. Your mention of an annual return visit is truly a great privilege of ours to note, which my team and I eagerly await and look forward to welcoming you back then.

Warm regards,
Rainer Tenius
General Manager
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Faridabad
1 review
5 of 5 stars Reviewed 1 week ago

I select correct hotel to stay at Swissotel Merchant Court Singapore. During my stay i enjoy very much. Location of hotel assume, especially I enjoy a lot of free time at river bank. Hotel staff are very supportive, they are take care to all their guest especially to overseas guest.


  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

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SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review, 5 days ago
Dear prodip_kumar_sarkar,

Thank you for giving an excellent rating on your recent stay. It is indeed a great pleasure to note of the enjoyable experience you had with us, and that you were impressed with the Swiss hospitality extended by our team members. I am glad you took a liking in enjoying a stroll down the famous Singapore River, and my team and I look forward to welcoming you back again on your return visit to Singapore.

Warm regards,
Rainer Tenius
General Manager
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Top Contributor
58 reviews 58 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Only stayed one night, remembered when i arrived that i had stayed here a few years ago so must be a Trailfinders prefered hotel. Good location, and good choice for short stay. Did not have time to use facilities, room ok and staff in bar very pleasant.

Stayed December 2014, traveled solo
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SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review, 5 days ago
Dear gipsona1,

Thank you for your support towards Swissôtel Merchant Court. I am happy to hear of your pleasant stay with us and that you were especially delighted with the hospitality extended by our team members at the Crossroads Bar. My team and I look forward to welcoming you back again in the not too distant future.

Warm regards,
Rainer Tenius
General Manager
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Wilderswil
1 review
5 of 5 stars Reviewed 1 week ago

One of the best locations in Singapore.
perfectly layed at the Singapore river and very quiet!
The rooms are clean and very good equipped.
the breakfast is delicious and very rich.
Always again into the Merchant Court

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, General Manager at Swissotel Merchant Court, responded to this review, 5 days ago
Dear 642brunoa,

Thank you for giving us perfect rating. It is truly an honour to be ranked by you as one of the best location in Singapore and I am warmed by your generous praises on the comfort of our rooms and Food & Beverages offerings. My team and I look forward to extend our welcoming you again in the not too distant future.

Warm regards,
Rainer Tenius
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Merchant Court

Address: 20 Merchant Road, Singapore 058281, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Singapore
#35 Romantic Hotel in Singapore
#35 Family Hotel in Singapore
#40 Business Hotel in Singapore
#42 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Merchant Court 4*
Number of rooms: 476
Official Description (provided by the hotel):
Swissôtel Merchant Court is situated right in the heart of the city centre, by the banks of the Singapore River and close to Clarke Quay and Chinatown, offering exciting dining and entertainment facilities. The hotel is beside the Clarke Quay MRT (subway). Facilities include a choice of 2 restaurants, 2 bars, the Amrita Spa & Wellness, a resort style swimming pool and 24-hour fitness centre. ... more   less 
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore

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