My recent stay at Swissotel Merchant Court was pleasant. The team members I encountered did their very best to provide their level best in hospitality and service, with the exception of one gentleman.
My booking was for an executive floor room and I was assigned a room on the same floor as the lounge. How convenient! I only managed to drop by the lounge on the evening I arrived though. It was filled with guests and the team members were helpful and non-intrusive. The food laid out on the buffet counter was typical of any club floor lounge, not too filling but yet enticing. After all, there is a reason they call it evening cocktails, not dinner.
Now for the hitch! Wanting to ask for an extended checkout time proofed to be quite a challenge for a male team member. He out rightly refused to accord me the late checkout and when I asked that he at least check, he said bluntly that he knew what the occupancy was the day after. I would rather he take the time to go through the motion of checking and even if the answer was going to be negative, at least there was an attempt to do so. Remember that what the guest does not see would not hurt.
That aside, I did not allow this disservice to mar my stay and I will gladly return again.
- Official Description (provided by the hotel):
- Swissôtel Merchant Court is situated right in the heart of the city centre, by the banks of the Singapore River and close to Clarke Quay and Chinatown, offering exciting dining and entertainment facilities. The hotel is beside the Clarke Quay MRT (subway). Facilities include a choice of 2 restaurants, 2 bars, the Amrita Spa & Wellness, a resort style swimming pool and 24-hour fitness centre. ... more less
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- Also Known As:
- Swissotel Merchant Court Hotel Singapore
- Swissotel Merchant Court Singapore