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“Wonderful stay” 5 of 5 stars
Review of Swissotel Merchant Court

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Swissotel Merchant Court
4.0 of 5 Hotel   |   20 Merchant Road, Singapore 058281, Singapore   |  
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Ranked #41 of 290 hotels in Singapore
Townsville
1 review
2 helpful votes 2 helpful votes
“Wonderful stay”
5 of 5 stars Reviewed November 12, 2013

We recently stayed at the Swissotel Merchant Court, and had a wonderful experience. On arrival we mentioned if the 6 people we were travelling with could all be together, they up graded us and put us all together. Th hotel was very modern, beautiful decor, friendly, and very helpful. The breakfast was to die for, buffet dinner excellent, and evening dinning excellent. Very close to everything. We stayed 5 nights, and never had a problem with anything. Would highly recommend it.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, November 14, 2013
Dear suetar,
Thank you for the kind compliments. It is to our delight that you and your friends enjoyed our service and the food and beverages served. We look forward to welcome you and your friends again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,143 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (324)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
San Diego
1 review
4 of 5 stars Reviewed November 12, 2013

Nice property with central location, friendly & courteous staff, compllimentary breakfast was a nice touch. Close proximity to shopping centers, restaurants & bars. You're literally 2 city blocks away from Chinatown.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Swissotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, November 14, 2013
Dear Sunshine Grace P,
Thank you for the review on our hotel. We are glad to know that you enjoyed the services provided by our team members and the complimentary breakfast. We look forward to extend you with our warm Swiss hospitality again on your next trip to Singapore.
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Irvine, California
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 12, 2013

We stayed here after our cruise and liked the location. You are walking distance to many restaurants and right next to Chinatown. The MRT stop is about 5 minutes away so it is easy to get anywhere in Singapore from here. Also, taxi's are always parked out in front of the hotel so if you prefer to grab a cab that is easy too.

Our room was huge and the bathroom was very nice. There was a hot pot in the room that heated water in under 60 seconds which was great for coffee and tea (which they provide). The beds were comfortable and it was quiet. The room was very clean and the AC worked well which is important since it is really hot in Singapore.

The staff were great. The conciere was great with directions and suggestions of what to do and how to get places. We did not eat in the hotel so I cannot answer for the retaurants. It is so easy to get to many restaurants we prefered to explore outside of the hotel. Clarke Quay is so close and they have about any type of food you can imagine. I would definitely stay here again.

Room Tip: We had a basic room - there are some nicer rooms if you want to spend the money.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, November 14, 2013
Dear StarGazer55555,
Thank you for choosing our hotel as your preferred accommodation in Singapore. We are happy to hear that you and your partner enjoyed your stay and we look forward to welcoming you back on your next trip to Singapore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Austr
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 11, 2013

An excellent hotel in a great location within seconds of Clarke Quay. The accomodation and service was beyond our best expectations and a credit to management. If you are after a central location close to an MRT station - then this is the place for you.Excellent value for money.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, November 14, 2013
Dear GeoffFuller,
Thank you for the kind compliments and we are delighted to note that you and your family had a memorable experience at Swissôtel Merchant Court. We look forward to your return visit in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gothenburg
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2013

The hotel location close to the river and MRT is excellent. Pool was perfect for our children as well for us parents. Large size rooms but beds could have been much softer. Friendly and efficient staff.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, November 14, 2013
Dear Per L,
Thank you for the kind review and feedback on our hotel. We are glad to learn that you and your family had a pleasant stay and we look forward to welcoming you back on your next trip to Singapore.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 11, 2013 via mobile

Arrived late evening, dumped the bags and straight out to Clark's quay. What a first impression of Singapore, it was great. More about the hotel. Room was on the second floor and it was clean and quiet. Very functional room with tea and coffee making facilities. Didn't eat or drink in the hotel but from what I saw it looked a great place....we were out with friends. Handy for Chinatown where we ate, don't be put off by first impressions in Chinatown, it was a great meal. On leaving the porters were very helpful and looked after our bags as late flight. Would I go back, yes. Reading the other reviews were we lucky with the room...I will never know.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, November 14, 2013
Dear YorkieDJ,
Thank you for staying with us on your first trip to Singapore. We are pleased to hear that you enjoyed your time at Swissôtel Merchant Court and we look forward to your return visit soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 10, 2013

The location is good. There is a shopping mall just across the street.
The swimming pool is very well maintained.
There are different categories of rooms, we have stayed twice (on 5th and 2nd floor). Those on the 5th floor are better and cosier., incl. free wifi, nespresso coffee machine, free newspaper, etc.
Very clean, the staff is helpful. We appreciated a lot the touristic advices of the concierge

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, November 14, 2013
Dear Dan710,
Thank you for choosing our hotel as your preferred accommodation in Singapore again. It is to our delight that you and your family enjoyed our facilities and the warm Swiss hospitality extended by our team members. We look forward to welcoming you and your family back on your next trip to Singapore.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Swissotel Merchant Court

Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore
Address: 20 Merchant Road, Singapore 058281, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Family Hotel in Singapore
#35 Business Hotel in Singapore
#39 Luxury Hotel in Singapore
#41 Top resorts Hotel in Singapore
#41 Spa Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Merchant Court 4*
Official Description (provided by the hotel):
Swissôtel Merchant Court is situated right in the heart of the city centre, by the banks of the Singapore River and close to Clarke Quay and Chinatown, offering exciting dining and entertainment facilities. The hotel is beside the Clarke Quay MRT (subway). Facilities include a choice of 2 restaurants, 2 bars, the Amrita Spa & Wellness, a resort style swimming pool and 24-hour fitness centre. ... more   less 
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