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“Business and joined by family” 5 of 5 stars
Review of Swissotel Merchant Court

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Swissotel Merchant Court
4.0 of 5 Hotel   |   20 Merchant Road, Singapore 058281, Singapore   |  
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Ranked #45 of 292 hotels in Singapore
Australia
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Business and joined by family”
5 of 5 stars Reviewed July 19, 2013

This was the second week of a business trip having spent the first week in Taipei and then moving on to Singapore. I arrived on a Saturday and the family to join me a day later.

I had arranged for an extra bed in the room for my daughter (15), but days before my arrival, she said it would be good if she didn't have to share with mum and dad. Said I would see what I could do.

On arrival I was greeted by Gordon at reception and told him of my problem, what a wonderful young man and a great management team behind him, it took some doing but he managed to sort out adjoining rooms for me, just meant I had to change rooms after the first night, but that was not a problem. this was service excellence.

When my wife and daughter arrived on the Sunday night (after a few problems of their own with flights from Aus) the extra formalities at check-in were over in a flash as Gordon was on duty again and knew what was happening.

The rooms are big and clean and with the ability of the adjoining rooms to create a single entry from the hall the family was certainly pleased.

The location is great being right on Clarke Quay and close to China town.

The pool area and Blue Potato are great and with the wireless I even managed to spnd a few hours on the Sunday whilst waiting for the family to arrive, doing real work by the pool side, even managed to empty my inbox.

This is the 3rd or 4th time I have stayed here and will again make it my #1 choice in Singapore, it may not be as flashy as some of the others but location and Service are excellent.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, July 29, 2013
Dear Ross L,

The hotel takes pride in creating memorable hotel experiences for our guests and we are thrilled that Mr Gordon made your stay an excellent one. Your compliments motivate us in our continuous pursuit for perfection.

We hope you had a great time in Singapore during your business trip and short family vacation, and will certainly look forward to welcoming you and your family back for another wonderful experience at Swissôtel Merchant Court.


Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (369)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Banksia Grove
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 18, 2013

Stayed at this hotel last October for a uni trip and loved it. Had a few problems last stay regarding the front desk, but this time was great. The concierge had one older man that was very grumpy and made me feel unwelcome, but then there was another lady who was fantastic. I can't remember her name. I think she is slightly older, short, dark hair. But if I could remember her name I would like to say thanks to her.

For a hotel of this standard it's annoying having to pay for the wifi so we just left it. You pay enough for the hotel, you should get wifi included.

The rooms are clean and comfortable. The pool area is great, and the food at Blue Potato was nice.

Location is great - right next to all the food places, and cheap to get a taxi to most places.

Also, if you are considering doing a day trip to the zoo, there is a SAExpress bus stop right across the road which is great. $5 each way for a direct bus to the place, or an expensive taxi (because it is far away)

Overall, I love this hotel and will be coming back next time. If you have time/can afford it, try out the breakfast and dinner in the main restaurant. I did last time, and the food was great!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, July 29, 2013
Dear Crystal Jane T,

We are pleased to convey your compliments to our team member, Ms Chor Yee.

Please be informed that by joining our loyalty programme - Swissôtel Circle, you can enjoy complimentary Internet access during your stay in all Swissôtels worldwide. For more details, please visit www.circle.swissotel.com.

Thank you for your recommendation and we look forward to welcoming you and your partner back in the near future.


Warm regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seria, Kb, Brunei
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 18, 2013

We had 2 nights in the Swissotel. We took two rooms that are connected, not internally, you get a front door and then a small hall with the two rooms from there. The rooms where spacious and the kids room was prepared with all kids stuff and soft toys (nice touch) they loved it! We have 3 kids, the rooms where spacious and everything worked fine....the extra bed was in the room made up and ready to go - which is great because we got in late in the evening and in many other hotels we had the pain off waiting for the extra bed.... so well down to the Swissotel team. So for a family Hotel it was exactly what we wanted.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, July 19, 2013
Dear 625tess,

We are pleased to learn that you and your family enjoyed the room amenities and our Swiss hospitality.

Thank you for choosing Swissôtel Merchant Court as your preferred accommodation during your family vacation and we certainly look forward to welcoming you and your family back, hopefully in the not too distant future.


Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Top Contributor
63 reviews 63 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 16, 2013 via mobile

We had the interconnected rooms as per kids deal which we rang for as i couldn't seem to book on line. The wi and games was great. We were not troubled by noise from Clarke Quay which does go off on Friday/Saturday nights. Overall rooms were good with being cool, dark and quiet for great sleeping. The MRT is actually right below hotel with an entry right on to verandah-turn right out of lobby.Cental mall across st great for breakfast. French toast at Kopi in basement which my son ate 9 days or Swiss bake for more western stuff and reasonable coffee . We recommend this as a great base for a Singapore holiday.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, July 19, 2013
Dear jenmax,

We hope you and your family enjoyed the Kids Room and had a great time exploring Singapore.

Thank you for your recommendation and we look forward to welcoming you back to Swissôtel Merchant Court for another delightful experience.


Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London uk
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 16, 2013

I would not recommend this hotel at all, very poor value for its price; we arrived 2 hours early than we thought and was asked to pay £40 on top of an associated staff discounted price of about £80, forget the staff courtesey then! Don't believe the 'super fast internet speed' either, it was even slower than the dial up connection back in UK, it took me ages to download the MRT map of Singapore! The corridor to our room was like a maze with twist and turn, very confusing and disorientatiing, it felt like never ending! The bathroom had a water leaked from the bath, and the water from the tap has a mouldy smell, we had to boil the water using the kettle provided, after finishing the complimentary bottled water.

The only good point about this hotel it was adjacent to the MRT station, and proper mini cupped milk for tea/coffee.

For the full price you would have to pay, I would not recommend this.

Room Tip: Only when no options available!
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
1 review
5 of 5 stars Reviewed July 16, 2013

Staff were great, food was great, facilities were good. Right near the MRT (underground train system is amazing, really idiot-proof). Downside - no free wifi. Or you can pay $16 per 24 hours. The hotel blocks all other wifi networks. Quite a nuisance. Also - our rooms were near the cleaners room and consumables cupboards. Hence we were woken fairly early every morning. Not happy Jan.

Room Tip: Ask for a room away from the cleaners room / consumables cupboards.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, July 19, 2013
Dear GSB1964,

Thank you for your feedback.

Please be informed that by joining our loyalty programme - Swissôtel Circle, you can enjoy complimentary Internet access during your stay in all Swissôtels worldwide. For more details, please visit www.circle.swissotel.com.

We hope you and your family had an enjoyable time in Singapore and we look forward to welcoming you back in the near future.


Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 14, 2013

Stayed here for 5 nights in June 2013.

Room:
The rooms are clean but a little tired. They seem to have had a refresh to modernise them, but they still feel old. The bedside buttons to control the lighting are very difficult to operate as the buttons are small, and the lettering even smaller. The water pressure in the showers is very weak and this is what let the room down the most. I was in a standard room which is on the small side, but not cramped.

Service:
After queueing for about 10 minutes, the check-in service was pretty slow, with a lot of paper and keystrokes being required. Although the staff were pleasant enough, there was nothing special about their service. Although my room rate included breakfast, the staff at the restaurant asked us to sign a sheet as they said breakfast wasn't included. When I went to inquire at the front desk later, it took ages for them to work it out properly.

Breakfast:
The breakfast selection was okay. Had the main culprits as selection but not a huge variety. They also had the standard thimble glasses for juice/water which require you to make 6 trips to the juice dispensers to get a decent drink. During the week, there were 2 egg stations, so not much wait for eggs, but on the weekend, there was only one, and a reduced cold cuts selection. This resulted in a huge queue for eggs, which also made getting other food a difficult push through the queue. They need a better layout and better service for this.

Annoying features:
The lift requires insertion of the security key which is good. However the slot is extremely difficult to line the key up properly, and when there are many people in the lift it was easy to miss your floor as it took that long to get people to insert their keys. Also, on the last day, the key inactivated itself exactly at 12 midday, even though I had a late checkout, which required another 15 minute wait at the front desk to get rectified.

Pool and gym:
The pool is nice, but not a lot of deck chairs, and the paving of the pool deck was very hard on your feet, with sharp small pebbles. Gym was okay, but nothing special. The change rooms and showers were dark and old, and seemed like they needed a deep clean.

This is quite a decent hotel, but there is nothing special about it. It is very much a tourist-class hotel and the clientele reflected this. The location is fantastic being right on Clarke Quay and next to a MRT station, and in walking distance to Chinatown, but it's a functional hotel, not one for an amazing experience.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, July 19, 2013
Dear sxjc,

Thank you for taking time to share your experience with us on TripAdvisor.

We sincerely regret to learn that your recent stay with us was not up to your expectations. However, we wish to assure you that we have taken your feedback seriously and have promptly addressed the issues to ensure the best possible experience for our guests during their stay.

We look forward to the opportunity of welcoming you back and provide you with warm hospitality and high service standards that you have come to expect.


Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Merchant Court

Address: 20 Merchant Road, Singapore 058281, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Singapore
#31 Business Hotel in Singapore
#32 Family Hotel in Singapore
#34 Romantic Hotel in Singapore
#41 Luxury Hotel in Singapore
#45 On the Beach Hotel in Singapore
#45 Top resorts Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Merchant Court 4*
Official Description (provided by the hotel):
Swissôtel Merchant Court is situated right in the heart of the city centre, by the banks of the Singapore River and close to Clarke Quay and Chinatown, offering exciting dining and entertainment facilities. The hotel is beside the Clarke Quay MRT (subway). Facilities include a choice of 2 restaurants, 2 bars, the Amrita Spa & Wellness, a resort style swimming pool and 24-hour fitness centre. ... more   less 
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore

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