This was the second week of a business trip having spent the first week in Taipei and then moving on to Singapore. I arrived on a Saturday and the family to join me a day later.
I had arranged for an extra bed in the room for my daughter (15), but days before my arrival, she said it would be good if she didn't have to share with mum and dad. Said I would see what I could do.
On arrival I was greeted by Gordon at reception and told him of my problem, what a wonderful young man and a great management team behind him, it took some doing but he managed to sort out adjoining rooms for me, just meant I had to change rooms after the first night, but that was not a problem. this was service excellence.
When my wife and daughter arrived on the Sunday night (after a few problems of their own with flights from Aus) the extra formalities at check-in were over in a flash as Gordon was on duty again and knew what was happening.
The rooms are big and clean and with the ability of the adjoining rooms to create a single entry from the hall the family was certainly pleased.
The location is great being right on Clarke Quay and close to China town.
The pool area and Blue Potato are great and with the wireless I even managed to spnd a few hours on the Sunday whilst waiting for the family to arrive, doing real work by the pool side, even managed to empty my inbox.
This is the 3rd or 4th time I have stayed here and will again make it my #1 choice in Singapore, it may not be as flashy as some of the others but location and Service are excellent.
- Official Description (provided by the hotel):
- Swissôtel Merchant Court is situated right in the heart of the city centre, by the banks of the Singapore River and close to Clarke Quay and Chinatown, offering exciting dining and entertainment facilities. The hotel is beside the Clarke Quay MRT (subway). Facilities include a choice of 2 restaurants, 2 bars, the Amrita Spa & Wellness, a resort style swimming pool and 24-hour fitness centre. ... more less
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- Also Known As:
- Swissotel Merchant Court Hotel Singapore
- Swissotel Merchant Court Singapore