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“Bad” 1 of 5 stars
Review of Swissotel Merchant Court

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Swissotel Merchant Court
4.0 of 5 Hotel   |   20 Merchant Road, Singapore 058281, Singapore   |  
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Ranked #46 of 293 Hotels in Singapore
Mafra
1 review
2 helpful votes 2 helpful votes
“Bad”
1 of 5 stars Reviewed June 14, 2013

The towels in the bathroom had holes and one of them wasn't clean, the room was too noise, the matress was horrible and took me about 45 minutes To do the check-in due to the incompetence of the staff! It looked like a two stars hotel not a five one!

  • Stayed June 2013, traveled solo
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 24, 2013
Dear Ana Sofia A,

We truly thank you for taking the time to write about your experience. Please be assured that we have taken your feedback seriously and have promptly addressed the issues internally to ensure our guests will be provided with a high level of service and product quality.

We genuinely apologise for the inconveniences that may have caused and hope for an opportunity in the near future to provide you with the warm hospitality and high service standards that you have come to expect.


Warm regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,502 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (379)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
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  • German first
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English first
Pontefract, United Kingdom
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 13, 2013

Stayed here for 4 nights and had a great stay.Desk staff very professional and helpful.
After a long flight could have done without the hard sell by the receptionist to try and get us to
upgrade from a standard room to a higher quality one . We stayed in the standard room which was fine for our needs as we spent most of the time outside the hotel.We didnt have a river view but what we got was a quiet room and this coupled with the thick walls meant that we didnt hear any noise which was great.The upgrade is worth it if you are hanging round the hotel a lot
because you get free alcoholic drinks for two hours early evening and free soft drinks all day
plus free wi fi
Eating and drinking out is very expensive in Singapore we didnt use the hotel restaurant
but used the cafes in the vicinity of the hotel for breakfast and the restaurants on Clarke Quay for evening meals
I used the hotels swimming pool but if you want to get some decent swimming in you need to
be in the pool by 7.30am as later on its filled with adults and kids splashing around
I also used the gym but please the exercise bikes need higher saddle heights - we are not all
small people
Great position for running along the river and managed runs up to 21k in length which were difficult in the heat and humidity
Will stay here again when next in Singapore

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 24, 2013
Dear John1000580423,

We are delighted to hear that you and your partner had a pleasant stay and enjoyed our Swiss hospitality.

We hope you had a lovely time exploring Singapore and we look forward to your next stay with us.


Warm regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 13, 2013

This is my second visit to the Merchant Court. My first visit in 2011 included the breakfast buffet. Absolutley fantastic if you wanted the big Western Breakfast. However, this visit we decided to book directly through the hotel website without breakfast and with a 25% discount! Wow, it made a difference in terms of value & plenty of places to stroll to for breakfast in the area.

The online booking and checkin went really smoothly. However, they did want a $400 deposit or credit card imprint. This always makes me nervous!

We had a big room and the bathrooms at the Merchant Court are always big and spacious. I just love the location, right on Clarke Quay and the MRT to get to China Town or Little India easy. Taxis plentiful and cheap to most parts of town. Central Mall right across the road where we joined in with the locals for breakfast at the basement food market and found a next day delivery for laundry for $20 for 5kg. Bargain!!

The reception made a point of ensuring we liked our big room and the concierge went out of his way to find us a pub close by where we could watch Dockers V Collingwood.

I love this hotel & its location and its proabably one of the better value ones in its class - I looked at all the others The Park, Novatel, M Studio Hotel and all the budget hotels in Chinatown, I kept coming back to the Clarke Quay.

Room Tip: Get a pool or river facing room
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 14, 2013
Dear shanePerth_Australia,

Thank you for highlighting the many positive points of your recent stay. Our team members will be glad to hear that you have enjoyed the service provided.

We hope you had a great time exploring Singapore and we look forward to your third visit, hopefully in the not too distant future.


Warm regards
Swissôtel Merchant Court
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Carramar Wa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 12, 2013

Great hotel, fantastic location. Breakfast Buffet expensive but the café was fantastic. So close to transport, shopping and Clarke Quay. We did not have a view from our room but we spent so little time it did not matter.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 14, 2013
Dear Amanda Kim G,

We are happy to hear that you enjoyed the hotel’s location and we hope to extend our warm hospitality to you and your partner again on your next trip to Singapore.


Warm regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madeley
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 11, 2013

Stayed here 3 nights in Club Room with Breakfast included, and access to Club Lounge and services, could not fault service or location. Quiet, even though located next to Clarke Quay. Staff looked after us, and helped make our 25th Wedding Anniversary even more special. Have stayed in more expensive hotel in Singapore, this one beats it hands down!!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 14, 2013
Dear Richard W,

Thank you for your positive feedback. The hotel takes pride in creating memorable hotel experiences for our guests and we are thrilled that your anniversary stay was a joyful one. Your compliments motivate us in our continuous pursuit for perfection.

We hope you had a wonderful time in Singapore and we look forward to your next visit soon.


Warm regards
Swissôtel Merchant Court
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Southport
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 9, 2013

Swissotel is a comfortable hotel with good facilities. The location is ideal - Clarke key is on the doorstep, full of nice bars and resteraunts. Within walking distance o many attractions including Raffles Hotel 5 mins walk to Chinatown would recommend this hotel.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 14, 2013
Dear Paul C,

We are pleased to learn that you enjoyed your stay.

We hope you had a great time exploring Singapore and we look forward to welcoming you and your partner back in the near future.


Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andover, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 9, 2013

We stayed at the Swissotel the end December 2013 on route to OZ........the hotel is in a great location in Clarke Quay........, the rooms are bright and airy , we had a club room overlooking the river which was amazing, the beds very were very comfy and the bathrooms had beautiful fluffy towels and luxury toiletries ........The staff at the hotel are very polite and tend to your every need.......all in all we had a pleasant enjoyable stay at the Swissotel Merchant Court Hotel .

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 14, 2013
Dear Terryandkay,

Thank you for the lovely feedback.

We are delighted to learn that you had a pleasant stay and enjoyed the room amenities.

We hope you had a lovely time in Singapore during your stopover and we hope to welcome you back to Swissôtel Merchant Court soon.


Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Merchant Court

Address: 20 Merchant Road, Singapore 058281, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Singapore
#31 Family Hotel in Singapore
#34 Romantic Hotel in Singapore
#34 Business Hotel in Singapore
#42 Luxury Hotel in Singapore
#46 Top resorts Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Merchant Court 4*
Number of rooms: 476
Official Description (provided by the hotel):
Swissôtel Merchant Court is situated right in the heart of the city centre, by the banks of the Singapore River and close to Clarke Quay and Chinatown, offering exciting dining and entertainment facilities. The hotel is beside the Clarke Quay MRT (subway). Facilities include a choice of 2 restaurants, 2 bars, the Amrita Spa & Wellness, a resort style swimming pool and 24-hour fitness centre. ... more   less 
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore

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