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“Great Location” 5 of 5 stars
Review of Swissotel Merchant Court

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Swissotel Merchant Court
4.0 of 5 Hotel   |   20 Merchant Road, Singapore 058281, Singapore   |  
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Ranked #44 of 292 hotels in Singapore
Andover, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
29 helpful votes 29 helpful votes
“Great Location”
5 of 5 stars Reviewed June 9, 2013

We stayed at the Swissotel the end December 2013 on route to OZ........the hotel is in a great location in Clarke Quay........, the rooms are bright and airy , we had a club room overlooking the river which was amazing, the beds very were very comfy and the bathrooms had beautiful fluffy towels and luxury toiletries ........The staff at the hotel are very polite and tend to your every need.......all in all we had a pleasant enjoyable stay at the Swissotel Merchant Court Hotel .

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 14, 2013
Dear Terryandkay,

Thank you for the lovely feedback.

We are delighted to learn that you had a pleasant stay and enjoyed the room amenities.

We hope you had a lovely time in Singapore during your stopover and we hope to welcome you back to Swissôtel Merchant Court soon.


Warm regards
Swissôtel Merchant Court
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (365)
Date | Rating
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Bibra Lake
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 9, 2013

Loved everything about the hotel the location at Clarke Quay was fantastic lots of bars & restaurants the room was very spacious the bathroom was separate to the sleeping area & the breakfast yum!! So much choice the staff very friendly and helpful ! Definitely staying there again next time .

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 14, 2013
Dear Vicki A,

Thank you for sharing your experience with us.

We are delighted to hear that you enjoyed the breakfast at our award-winning Ellenborough Market Café and we certainly look forward to seeing you again on your next trip to Singapore.


Warm regards
Swissôtel Merchant Court
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Melbourne, Australia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 9, 2013

This hotel faces Clarke Quay, which makes it a great location for eating out at night and going for a ride in a bumboat. It is also a short distance from Clarke Quay metro stop, which is only one stop away from Orchard Road. We unfortunately could not get a room with a view of the river, but were happy with our room facing in with a view of palm trees. The room was large, clean, comfy, quiet and cool. Downside: the feather and down doona is far too hot for Singapore's climate. We ended up removing the doona and sleeping only with the cover on Staff very attentive and helpful. Breakfast room is huge with a large selection to suit all nationalites.

Room Tip: Ask for a room with a river view or pool/palm tree view.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 14, 2013
Dear Virginia096,

Thank you for the valuable feedback and we are pleased that you and your partner had a pleasant stay.

We hope you had a wonderful time exploring Singapore and we look forward to welcoming you back soon.


Warm regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 7, 2013

terrible experience to stay in this hotel, I lost my neck chain in this hotel, someone has stolen it from my room in the drawer. very terrible staff and the their attitude as well. Do be careful if you are going to stay there!!!!!!!!!!!!!

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 14, 2013
Dear Runjie R,

We thank you for taking the time to write about your experience. We sincerely regret to learn that your stay with us was not up to your expectations as we always strive to ensure the best possible experience for our guests during their stay.

Unfortunately despite our best efforts, we were unable to locate your lost necklace. Nonetheless, we hope for an opportunity in the near future to provide you with the warm hospitality and high service standards that you have come to expect.


Warm regards
Swissôtel Merchant Court
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Beijing
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2013

Nice hotel, just beside MRT Clarke Quay station. When we arrive in noon, the front desk check the room availablity for us. But there was no room available until 3pm. So we keep our luaggage at conciage. The clerk was friendly.and nice. Due to there was no standard room with king size bed, so the frontdest gave us a free upgrade, and offer us free welcome drink and wifi. The hotel room was clean and confortable. The night lift of clark quay was great. Nice hotel and would come again!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 11, 2013
Dear Alice W,

Thank you for taking time to share your experience with us. We are pleased to learn that you and your partner enjoyed our facilities and Swiss hospitality.

We will continue our daily pursuit of excellence in service and we look forward to your next stay with us soon.


Warm regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manama, Bahrain
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 6, 2013

Surprised my wife with a quick trip to Singapore for Christmas. Singapore is one of the top cities for Christmas IMHO. I chose the Merchant Court for its location. Right on the river near Clark Quay. Right near shopping. Short distance to China town. I had a room overlooking the pool and it was very nice. We didn't eat at the hotel ever as there are so many ethnic restaurants within walking distance. With this hotel it is all location!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 11, 2013
Dear mikelynn17,

Thank you for the positive feedback.

We hope you and your wife had a wonderful time in Singapore last Christmas and we hope to welcome you back to Swissôtel Merchant Court soon.


Warm regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 5, 2013

The hotel is located right next to the Clark Quay MRT station. Everything's great about the place! The ambience, the staff, the room, the pool, the beds...There's nothing to complain about. Love this place! If you need food, there's plenty of choices around, including the ones inside "The Central" (a mall), restaurants/pubs at Clark Quay and other restaurants around the area. There are also a few convenience stores around.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 11, 2013
Dear Happytourist098,

Thank you for your highlighting the many positive points of your recent stay.

We hope you had a wonderful holiday with your friends and we look forward to welcoming you and your friends back again in the near future.


Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Merchant Court

Address: 20 Merchant Road, Singapore 058281, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Singapore
#30 Family Hotel in Singapore
#31 Business Hotel in Singapore
#34 Romantic Hotel in Singapore
#41 Luxury Hotel in Singapore
#44 On the Beach Hotel in Singapore
#44 Top resorts Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Merchant Court 4*
Official Description (provided by the hotel):
Swissôtel Merchant Court is situated right in the heart of the city centre, by the banks of the Singapore River and close to Clarke Quay and Chinatown, offering exciting dining and entertainment facilities. The hotel is beside the Clarke Quay MRT (subway). Facilities include a choice of 2 restaurants, 2 bars, the Amrita Spa & Wellness, a resort style swimming pool and 24-hour fitness centre. ... more   less 
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore

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