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“terrible experience to stay in this hotel” 1 of 5 stars
Review of Swissotel Merchant Court

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Swissotel Merchant Court
4.0 of 5 Hotel   |   20 Merchant Road, Singapore 058281, Singapore (The Quays)   |  
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Ranked #59 of 300 Hotels in Singapore
Certificate of Excellence 2014
Singapore
1 review
4 helpful votes 4 helpful votes
“terrible experience to stay in this hotel”
1 of 5 stars Reviewed June 7, 2013

terrible experience to stay in this hotel, I lost my neck chain in this hotel, someone has stolen it from my room in the drawer. very terrible staff and the their attitude as well. Do be careful if you are going to stay there!!!!!!!!!!!!!

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 14, 2013
Dear Runjie R,

We thank you for taking the time to write about your experience. We sincerely regret to learn that your stay with us was not up to your expectations as we always strive to ensure the best possible experience for our guests during their stay.

Unfortunately despite our best efforts, we were unable to locate your lost necklace. Nonetheless, we hope for an opportunity in the near future to provide you with the warm hospitality and high service standards that you have come to expect.


Warm regards
Swissôtel Merchant Court
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2,996 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (468)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Beijing
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2013

Nice hotel, just beside MRT Clarke Quay station. When we arrive in noon, the front desk check the room availablity for us. But there was no room available until 3pm. So we keep our luaggage at conciage. The clerk was friendly.and nice. Due to there was no standard room with king size bed, so the frontdest gave us a free upgrade, and offer us free welcome drink and wifi. The hotel room was clean and confortable. The night lift of clark quay was great. Nice hotel and would come again!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 11, 2013
Dear Alice W,

Thank you for taking time to share your experience with us. We are pleased to learn that you and your partner enjoyed our facilities and Swiss hospitality.

We will continue our daily pursuit of excellence in service and we look forward to your next stay with us soon.


Warm regards
Swissôtel Merchant Court
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Manama, Bahrain
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 6, 2013

Surprised my wife with a quick trip to Singapore for Christmas. Singapore is one of the top cities for Christmas IMHO. I chose the Merchant Court for its location. Right on the river near Clark Quay. Right near shopping. Short distance to China town. I had a room overlooking the pool and it was very nice. We didn't eat at the hotel ever as there are so many ethnic restaurants within walking distance. With this hotel it is all location!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 11, 2013
Dear mikelynn17,

Thank you for the positive feedback.

We hope you and your wife had a wonderful time in Singapore last Christmas and we hope to welcome you back to Swissôtel Merchant Court soon.


Warm regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 5, 2013

The hotel is located right next to the Clark Quay MRT station. Everything's great about the place! The ambience, the staff, the room, the pool, the beds...There's nothing to complain about. Love this place! If you need food, there's plenty of choices around, including the ones inside "The Central" (a mall), restaurants/pubs at Clark Quay and other restaurants around the area. There are also a few convenience stores around.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 11, 2013
Dear Happytourist098,

Thank you for your highlighting the many positive points of your recent stay.

We hope you had a wonderful holiday with your friends and we look forward to welcoming you and your friends back again in the near future.


Warm regards
Swissôtel Merchant Court
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perth
Top Contributor
135 reviews 135 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
159 helpful votes 159 helpful votes
4 of 5 stars Reviewed June 5, 2013

stayed in pool view room without a balcony. very spacious room with large bathroom. relatives had a room on same floor with balcony, slightly smaller. very clean, staff were very helpful and friendly. included buffet breakfast was fine, plenty of dimsum choices and all the usual stuff.
best thing about this hotel is the location. across the road from the mrt station and shopping centre on one side and clark quay (the river with loads of nice restaurants and bars) on the other side. the atmosphere around clark quay in the evening is great, locals and tourists eating and partying. would stay here again

Stayed June 2013, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 11, 2013
Dear bossladyPerth,

We are delighted to learn that you and your family enjoyed your stay with us. Thank you for the positive comments and we hope to extend our warm service to you and your family on your return to Singapore.


Warm regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kl, Malaysia
1 review
5 of 5 stars Reviewed June 4, 2013

I was staying in the room facing Clark Quey. Everything was great except that the music from Clark Quey pubs were still a little audible during midnight with windows and curtains closed. I also visited the gym and it has most of the equipments and very clean.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 11, 2013
Dear Lead Choon S,

Thank you for selecting us as your preferred hotel for your business trip.

We appreciate your feedback and we hope to welcome you back in the near future.


Warm regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 4, 2013

Myself and my wife have just returned from 3 brilliant nights in Singapore

The Swissotel is possibly the best located hotel we have ever stayed in - talk about right in the middle of things!

Just 2 mins from the metro, 3 mins from Clarke Quay and about 15 from Boat Quay, it's hard to imagine a hotel in a better location!

There are other hotels near by, but they are mostly high-rise, which this hotel is definitely not, which really adds some charm to stay - Singapore is packed full of fantastic shiny buildings that creep into the shy, but at 11 floors, this is just right!!

We arrived at approx 9.30 am, and understandably out room wasn't ready, but we were given access to the spa to freshen up, as well as a drinks voucher!!

Our room was a really good size, with a view of the pool and bar area

The pool itself is a decent size (although a little chilly!!), with lots of sun loungers

Brekkie is brilliant here, lots of choice, both hot and cold, local or Western - heap of fruit juices to choose from too!!

With such a fantastic location, and helpful staff, this is well worth looking at during a stay in Singaore!!!!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, June 11, 2013
Dear Chris C,

We are glad to hear that you had a fantastic stay at Swissôtel Merchant Court and appreciate your many compliments.

We hope that you and your wife had en enjoyable time relaxing by the poolside. Thank you for choosing to stay with us and we hope to welcome you back soon.


Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Merchant Court

Address: 20 Merchant Road, Singapore 058281, Singapore
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Spa Hotel in Singapore
#35 Family Hotel in Singapore
#42 Romantic Hotel in Singapore
#45 Business Hotel in Singapore
#54 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Merchant Court 4*
Number of rooms: 476
Official Description (provided by the hotel):
Swissôtel Merchant Court is situated right in the heart of the city centre, by the banks of the Singapore River and close to Clarke Quay and Chinatown, offering exciting dining and entertainment facilities. The hotel is beside the Clarke Quay MRT (subway). Facilities include a choice of 2 restaurants, 2 bars, the Amrita Spa & Wellness, a resort style swimming pool and 24-hour fitness centre. ... more   less 
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore

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