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“Excellent location” 4 of 5 stars
Review of Swissotel Merchant Court

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Swissotel Merchant Court
4.0 of 5 Hotel   |   20 Merchant Road, Singapore 058281, Singapore   |  
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Ranked #43 of 291 hotels in Singapore
Dubai
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Excellent location”
4 of 5 stars Reviewed May 19, 2013

As other reviewers have already said, possibly one of the best locations in Singapore. It is directly on Clarke Quay for all the bars and restaurants and right next door to the MRT station and Central Mall. Easy 10 minute walk to Chinatown and Boat Quay/Marina Bay. Even though our room was directly facing Clarke Quay it was still very quiet and easy to to sleep - bed and pillow menu were first class. Had an Executive room on the 10th floor with a decent breakfast buffet in the Exec Lounge on the 11th floor and free happy hour from 6-8pm. Definitely would recommend staying at this hotel again, although it is a fairly old hotel the rooms are well maintained and very comfortable.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, May 27, 2013
Dear DubaiMarinaMan,

We are pleased that you enjoyed your recent stay and it sounds like you and your spouse had a blast exploring Singapore. Thank you for your compliments and we look forward to your next return.


Warm regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (348)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Incheon, Korea
1 review
5 of 5 stars Reviewed May 19, 2013

Hotel itself is excellent. Room is clean and well decorated, staffs are kind. Facilities are convenient. and the location is right next to MRT station.
Weakness. :) Spa is expensive than its price. WI-FI is not free even in the lobby. room may be a little bit far from elevator.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, May 27, 2013
Dear Heechul J,

We are glad that you enjoyed your recent stay and greatly appreciate your compliments on the hotel’s service and staff.

As a Swissôtel Circle member, you will be entitled to complimentary Internet access at all Swissôtels worldwide. Membership is complimentary and we invite you to sign up at: www.circle.swissotel.com.

Thank you for taking time to share with us your experience. We will thrive to continually improve on our service and offerings and look forward to your next stay with us.


Warm regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City
1 review
4 of 5 stars Reviewed May 16, 2013

The location really can't be beat. The hotel is located just above Clarke Quay MRT station and that made getting around very easy. Rooms were as pictured and service generally excellent. On our final day, the hotel held our language as we headed out for some last minute shopping. Then we came back and were able to use the hotel's facilities to shower, change and add our last minute purchases to our luggage before heading out to the airport. My one disappointment was with the concierge staff. Before our arrival, I requested someone from concierge contact me about making some arrangements and getting some recommendations, however, I never heard from anyone and on arrival it seemed there was reception and bell staff, but not really a true concierge service. My one other concern is not leveled directly at Swissotel, but the industry in general. Four and Five star hotels need to drop the fee for wifi service. The front desk generally waives this fee when I check-in, but they often try to make me feel that they are giving me some great gift or bonus. It feels disingenuous and condescending when I know that this fee is not charged by two and three star hotels and routinely waived at four and five star hotels.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, May 27, 2013
Dear Joshua R,

Thank you for highlighting the many positive points of your recent stay, particularly on our staff service.

We would like to inform you that by joining our loyalty programme - Swissôtel Circle, you can enjoy complimentary Internet access during your stay in all Swissôtels worldwide. For more details, please visit www.circle.swissotel.com.

Based on your feedback, we will work on improving our service and offerings, and we would be happy to welcome you back soon.


Warm regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
5 of 5 stars Reviewed May 16, 2013

We stayed at this hotel in May 2013 after checking out of another hotel that just wasnt nice and had no pool. We saw this one across the view, the hotel was really a lovely standard, 5 star in every way. Great location sitting right on edge of Clarke Quay, making it really easy to pop out for a walk or something to eat, lovely view from room. Large bedroom, lovely large bed, seperate study area. Coffee machine, tea and coffee etc, chocolates left as a welcome and every night on the bed. Staff Very polite and attentive. We had the exec club floor which was great given that Singapore is quite expensive to eat out and drinks are particularly expensive. So we really enjoyed the complimentary drinks and vast array of canopies at night. We also tried breakfast in the main restaurant and the club floor and to be honest the club floor was just as good We really enjoyed it and would definately recommend this lovely hotel.

Room Tip: club floor is more expensive but given price of drinks in Singapore its really good value. You can h...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, May 27, 2013
Dear haley p,

Thank you for your lovely feedback and your recommendation.

We are glad that you enjoyed the beverages and buffet spread at the Executive Club lounge. We will certainly convey your positive comments to the Executive Club Team as an encouragement for their excellent work.

Thank you for choosing Swissôtel Merchant Court.


Warm regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 16, 2013

Had a great time at this hotel. Nice rooms, nice lobby and right next to Clark quay and mrt. Chinatown was also less than a 10 min walk. Excellent service. Buffet breakfast was so good. Lots of variety and nicely presented. Pool area was really nice, large and beautiful. My kids particularly liked the water slide! This hotel really had it all. I felt it was better than some 5 star hotels I've stayed at.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, May 27, 2013
Dear Cindy L,

We’re glad to hear about your recent stay and appreciate your positive feedback.

We hope you and your family had a blast playing at the pool whilst enjoying the view of Clarke Quay. Thank you for choosing Swissôtel Merchant Court as your preferred stay and we hope to welcome you back soon.


Warm regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tuen Mun
1 review
5 of 5 stars Reviewed May 16, 2013

Swimming pool is perfect
Children friendly facilities
Right next to MRT Station
Right next to pub, bar area but less nuisance than expected
Fulfill all requests in email
courteous service which the staff can voice out your names

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, May 27, 2013
Dear Yiu Bun W,

Thank you for the compliments on your stay, especially regarding the courteous staff. We will continue our daily pursuit for excellence in service and we look forward to your next stay with us.


Warm regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul
1 review
4 of 5 stars Reviewed May 15, 2013

Good location with near various restaurants and many young peoples, foreigners can enjoy together near hotel with beautiful scenery at night.
Hotel staffs were so friendly and nice attitude for check-in & out as well as
the breakfast restaurant. Good for business travellers~!!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, May 17, 2013
Dear Jungsuk H,

Thank you for sharing your feedback with us.

We hope you had a fabulous time exploring the sights along Clarke Quay. Thank you once again for your lovely comments and we look forward to welcoming you again on your next return.


Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Swissotel Merchant Court

Address: 20 Merchant Road, Singapore 058281, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Singapore
#32 Family Hotel in Singapore
#33 Romantic Hotel in Singapore
#33 Business Hotel in Singapore
#40 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Merchant Court 4*
Official Description (provided by the hotel):
Swissôtel Merchant Court is situated right in the heart of the city centre, by the banks of the Singapore River and close to Clarke Quay and Chinatown, offering exciting dining and entertainment facilities. The hotel is beside the Clarke Quay MRT (subway). Facilities include a choice of 2 restaurants, 2 bars, the Amrita Spa & Wellness, a resort style swimming pool and 24-hour fitness centre. ... more   less 
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore

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