All the employees were very courteous and professional. The hotel is very nice. The rooms are adequate. The location couldn't be better. Your in the center of a lot of sites within walking distance ( 1-2 miles) radius. i.e Clark Quay, Bout Quay, Robertson's Quay, Chimes, Bogis, China Town , the waterfront. The MRT station is right at the hotel. Other locations are not a problem, there is a taxi waiting almost all the time if not a couple minute wait time.