Stopping over for a few days to break the long trip from Cape Town back to Adelaide, the Swissotel Merchant Court did not disappoint. Arriving at the hotel at 07:00am, long before the standard check-in time of 15:00pm, we were invited to leave our luggage with the concierge, and proceed to the pool area for a complimentary welcome drink and a swim while our room was readied for us. At 10:00am we were able to use our room. The room was well sized, with 2 queen size beds, and a very spacious bathroom. More than enough space for the three of us.
The hotel is located in Clarke Quay, and overlooks the river. Just across the road is the Central shopping centre. We used the taxis to get around, as they are cheap and quick.
The buffet in the Ellenborough Cafe is exceptional, if a little pricey. We also ate in Chinatown, which is a 10 minute walk from the hotel, and in Central shopping centre, where a large number of authentic Singaporean eateries are located.
After checking out at noon on our last day (our flight was at midnight that night), we were once again invited to leave our luggage with the concierge, and relax by the pool, have a shower, and only leave when we wanted to.
We were hugely impressed with the service levels we experienced during our stay, and without exception, every single member of the hotel staff that we interacted with made us feel both welcome and special. Next time we are in Singapore, this is where we'll stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Scott F,
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Thank you for your feedback for Swissôtel Merchant Court. We are heartened that you and your family had a pleasant stay with us. We are pleased to know that you enjoyed the hotel’s location and our Swiss hospitality.
Your positive comments are important and will assist us in improving and upholding our level of service and facilities. Having said that, we are heartened to hear that you are pleased with the hospitality service provided by our team members. Thank you for the compliment.
Once again, thank you for choosing Swissôtel Merchant Court as your preferred accommodation and we hope to have the opportunity of welcoming you and your family back again on your next visit to Singapore.
Swissôtel Merchant Court
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.