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“Waited an hour just to check out.” 3 of 5 stars
Review of Swissotel Merchant Court

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Swissotel Merchant Court
4.0 of 5 Hotel   |   20 Merchant Road, Singapore 058281, Singapore   |  
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Ranked #45 of 293 Hotels in Singapore
Singapore
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
“Waited an hour just to check out.”
3 of 5 stars Reviewed April 21, 2013

No complaints for the rooms which were clean and comfortable. The hotel was also located a stone's throw away from Clarke Quay, where there's plenty of good food and trendy bars. My only feedback would be the processing time for checking out, which I queued for an hour. This is really unacceptable and I hope something the hotel can really improve on.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, April 25, 2013
Dear moodyinsingapore,

Thank you for your feedback for Swissôtel Merchant Court. We are heartened that you had a pleasant stay with us. We are pleased to know that you enjoyed the hotel’s location and our Swiss hospitality.

Your positive comments are important and will assist us in improving and upholding our level of service and facilities.

We sincerely apologise that your check-out time was delayed. We have duly noted your feedback and highlighted this issue to the Front Office Manager.

Once again, thank you for choosing Swissôtel Merchant Court as your preferred accommodation and we hope to have the opportunity of welcoming you back again on your next visit to Singapore.


Warmest Regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,556 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (387)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Adelaide
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 21, 2013

Stopping over for a few days to break the long trip from Cape Town back to Adelaide, the Swissotel Merchant Court did not disappoint. Arriving at the hotel at 07:00am, long before the standard check-in time of 15:00pm, we were invited to leave our luggage with the concierge, and proceed to the pool area for a complimentary welcome drink and a swim while our room was readied for us. At 10:00am we were able to use our room. The room was well sized, with 2 queen size beds, and a very spacious bathroom. More than enough space for the three of us.

The hotel is located in Clarke Quay, and overlooks the river. Just across the road is the Central shopping centre. We used the taxis to get around, as they are cheap and quick.

The buffet in the Ellenborough Cafe is exceptional, if a little pricey. We also ate in Chinatown, which is a 10 minute walk from the hotel, and in Central shopping centre, where a large number of authentic Singaporean eateries are located.

After checking out at noon on our last day (our flight was at midnight that night), we were once again invited to leave our luggage with the concierge, and relax by the pool, have a shower, and only leave when we wanted to.

We were hugely impressed with the service levels we experienced during our stay, and without exception, every single member of the hotel staff that we interacted with made us feel both welcome and special. Next time we are in Singapore, this is where we'll stay.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, April 25, 2013
Dear Scott F,

Thank you for your feedback for Swissôtel Merchant Court. We are heartened that you and your family had a pleasant stay with us. We are pleased to know that you enjoyed the hotel’s location and our Swiss hospitality.

Your positive comments are important and will assist us in improving and upholding our level of service and facilities. Having said that, we are heartened to hear that you are pleased with the hospitality service provided by our team members. Thank you for the compliment.

Once again, thank you for choosing Swissôtel Merchant Court as your preferred accommodation and we hope to have the opportunity of welcoming you and your family back again on your next visit to Singapore.


Warmest Regards
Swissôtel Merchant Court
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kyneton
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 20, 2013

We had no great expectations about this hotel as our stay was part of an organised tour itinerary but we were completely enchanted by everything, immediately felt part of the hotel family and thoroughly enjoyed the oriental ambience.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, April 25, 2013
Dear Barbara P,

Thank you for your feedback for Swissôtel Merchant Court. We are heartened that you and your partner had a pleasant stay with us. We are pleased to know that you enjoyed our Swiss hospitality.

Your positive comments are important and will assist us in improving and upholding our level of service and facilities.

Once again, thank you for choosing Swissôtel Merchant Court as your preferred accommodation and we hope to have the opportunity of welcoming you and your partner back again on your next visit to Singapore.


Warmest Regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 19, 2013

Stayed here in March for 3 nights. Decided on this hotel as directly on Clark Quay in the middle of the city. Transfer from airport with Taxi took about 25 minutes, with a small city tour. Our room was on the Executive Floor with free internet and breakfast. The room was very clean and well designed, with a large bathroom and a safe in the wardrobe. Breakfast was a very well stocked Buffet and was super to start the day off. The Staff were all friendly, especially at the Reception. The city tour buses start 5 minutes walk from the Hotel, the underground station was just around the corner and China Town is a ten minute walk away. On our next trip we will definatly stay here.

Room Tip: If your budget allows it go for an executive room on the upper floors
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, April 25, 2013
Dear Kmk22864,

Thank you for your feedback for Swissôtel Merchant Court. We are heartened that you and your partner had a pleasant stay with us. We are pleased to know that you and your partner enjoyed the hotel’s location and our Swiss hospitality.

Your positive comments are important and will assist us in improving and upholding our level of service and facilities.

Once again, thank you for choosing Swissôtel Merchant Court as your preferred accommodation and we hope to be able to demonstrate better service upon your next visit to Singapore.


Warmest Regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lowestoft, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 19, 2013

This was the fourth time that I have visited Singapore, and this time I made a brilliant choice!!! If I visit again, I will definitely stay here.There is nothing to complain about. The location is right on Clarke Quay, with all the night life and dining, and although our room faced towards the pool and the Quay, there was never noise at night.
The staff only want to please, and are polite and professional doing their jobs. The room was excellent, spacious and clean, and modern with all the amenities you would expect, and there was nothing you could want for breakfast that was not supplied. We ate breakfast outside by the side of the Singapore River, and also had dinner at The Blue Potato restaurant alongside the pool, all lit up in the evening.
So, if visiting Singapore just book the Swissotel, Merchants Court... you won't be disappointed.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, April 25, 2013
Dear jcass26,

Thank you for your feedback for Swissôtel Merchant Court. We are heartened that you and your family had a pleasant stay with us. We are pleased to know that you enjoyed the hotel’s location and our Swiss hospitality.

Your positive comments are important and will assist us in improving and upholding our level of service and facilities.

Once again, thank you for choosing Swissôtel Merchant Court as your preferred accommodation and we hope to be able to demonstrate better service upon your next visit to Singapore.


Warmest Regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Osos
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed April 19, 2013

I would not stay at this hotel again. There are too many other hotel options in Singapore at the same or better prices that are a better value and have nicer rooms and general quality of the facilities

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, April 25, 2013
Dear johnkrue,

Thank you for your feedback for Swissôtel Merchant Court.

We sincerely apologise that your stay with us did not meet your expectations. Please rest assure that we are looking into every area to improve our level of service and facilities.

Once again, we sincerely apologise for all the inconvenience caused and we hope to have the opportunity of welcoming you back again on your next visit to Singapore.


Warmest Regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire, England
Top Contributor
101 reviews 101 reviews
74 hotel reviews
Reviews in 65 cities Reviews in 65 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed April 19, 2013

The guest rooms are showing their age a little bit, especially the bathroom which was a bit 1980's humdrum. Public areas are all very grand, with prices to match in the hotel bar.

Location is spot-on. I've stayed in quite a few parts of Singapore now and I think the Clarke Quay area is my favourite. It's close enough to work in the Raffles Plaza district, close enough to all the touristy bits and right on an MRT station for access to the rest of the city. Which ignores the fact that it's also next to Clarke Quay itself, which is a pretty vibrant part of town, if that floats your boat.

Stayed March 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court, responded to this review, April 25, 2013
Dear JasonLaw_UK,

Thank you for your feedback for Swissôtel Merchant Court. We are heartened that you had a pleasant stay with us.

We are heartened to hear that you enjoyed the hotel’s location and our Swiss hospitality. Your feedback will help us in further upkeeping our level of service and products.

Once again, thank you for choosing Swissôtel Merchant Court as your preferred accommodation and we hope to have the opportunity of welcoming you back again on your next visit to Singapore.


Warmest Regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Merchant Court

Address: 20 Merchant Road, Singapore 058281, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Singapore
#33 Family Hotel in Singapore
#35 Romantic Hotel in Singapore
#38 Business Hotel in Singapore
#41 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Merchant Court 4*
Number of rooms: 476
Official Description (provided by the hotel):
Swissôtel Merchant Court is situated right in the heart of the city centre, by the banks of the Singapore River and close to Clarke Quay and Chinatown, offering exciting dining and entertainment facilities. The hotel is beside the Clarke Quay MRT (subway). Facilities include a choice of 2 restaurants, 2 bars, the Amrita Spa & Wellness, a resort style swimming pool and 24-hour fitness centre. ... more   less 
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore

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