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“A wonderful place to stay.” 4 of 5 stars
Review of Swissotel The Stamford

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Swissotel The Stamford
5.0 of 5 Hotel   |   2 Stamford Road, Singapore 178882, Singapore   |  
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Ranked #41 of 298 Hotels in Singapore
Ellerslie;Auckland
Top Contributor
73 reviews 73 reviews
4 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
“A wonderful place to stay.”
4 of 5 stars Reviewed December 3, 2013

Stayed at swissotel on a two day stop over with my family. We were impressed by the service of the staff. All staff seemed to go out of their way to assist and gives the best tips possible to make singapore trip wonderful. My children loved the trip that you suggested. Would be nice to have more places like this. Maybe a children's activity room on some of the levels or a playground would be great. Overall wonderful stay and will return to hotel one day.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, December 12, 2013
Dear Mark,

Thank you for the review. Your feedback has also been noted and followed-up through our Market Metrix guest survey. Please rest assured that we will continue our pursuit for excellence in service.

Warm regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,571 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,005)
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English first
Singapore
1 review
3 of 5 stars Reviewed December 3, 2013

Hotel was ok, did what it said on the tin, however the check in staff were rude, my room was not ready and then was pushed to take a room I did not want. When repeating to the staff member that I simply wanted what I ordered she was rude, ignorant and difficult to deal with.

Not impressed won't be back!

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, December 12, 2013
Dear Nicholas,

Thank you for the review. Your feedback has also been noted and followed-up through our Market Metrix guest survey. Please rest assured that we will continue our pursuit for excellence in service.

Best regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Senior Contributor
48 reviews 48 reviews
43 hotel reviews
Reviews in 21 cities Reviews in 21 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 2, 2013

Such a busy hotel but really efficient at getting through the bookings.
The rooms are OK - nothing overly special. A functional hotel that wouldn't have most people complaining. However I think we may have had one of the lower grade rooms.

Location is exceptional in Singapore.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, December 12, 2013
Dear Jane,

Thank you for the feedback! We appreciate your positive comments on the hotel’s efficient service and the great location.

We hope to welcome you back!

Warm regards,
Yash Bhanage
Quality Manager
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United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 2, 2013

I travel to Singapore often and the Swissotel provides the best value in terms of accommodations, service and location that I have experienced there. It is in my opinion, the best choice to stay at when traveling to Singapore and I can highly recommend it.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, December 12, 2013
Dear Robert,

Thank you for the review. Your feedback has also been noted and followed-up through our Market Metrix guest survey. Please rest assured that we will continue our pursuit for excellence in service.

Best regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 2, 2013

I was travelling in Singapore for business and my usual accommodation wasn't available so I booked into the Swissotel. The checkin took a little time but that was because I arrived at a busy time with many people from my flight also arriving at the hotel.
Checkin was very thorough and at this time I was upgraded to the Executive Lounge. This included a great size room on the 60th floor with access to the lounge. The lounge was great for an snack at night with a wine and breakfast in the morning. At night you could pass on going out to eat as there is enough food to fill you up. The staff at the lounge were amazing, so helpful and polite, nothing was too much for them. They even gave me advice on a hairdresser to go to! I was even able to check-out at the lounge and not have to line up downstairs.
I visited the spa in the adjoining Fairmont hotel and this was also amazing. Great relaxing environment and the service was amazing - not as costly as I thought it would be.

The location of this hotel is great. Close to MRT and everything you need. Raffle City is part of the hotel so everything you need from food, shopping, services etc are at you door step.

Overall a great stay and I will be back. I can't fault anything about this hotel :)

Room Tip: Become a Swissotel Circle Member and do your best to get upgraded to the Exective Lounge! Higher flo...
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, December 12, 2013
Dear HolnMatt,

We take pleasure to hear that you had a great stay with us and appreciate your compliments on the hotel’s amazing service with helpful and polite staff, great facilities like the spa and the convenient location with a wide variety of restaurants and shops in the area.

We look forward to your next visit to Swissotel The Stamford!

Warm regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2013

I have been staying in this Hotel for many years. Very good location, centrally located, close to Orchar, Little India, China town, Marian bay sand, Bugis area, MRT interchange,underground access to Merlion area and Mall down stair, excellent services, very clean room, big varieties of breakfast.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, December 12, 2013
Dear Halim,

Thank you for the review. Your feedback has also been noted and followed-up through our Market Metrix guest survey. Please rest assured that we will continue our pursuit for excellence in service.

Best regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kew
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 30, 2013

I had a King room on the 40th floor of this hotel. The view out over the city was great and I could see the river.

The room itself was relatively big as was the bathroom - room enough for one or two people.

The big plus with this hotel is the location - it is attached to Raffles City Mall and connectes directly to two Metro strations giving access to a number of different lines. Orchard Rd is 2 mins away on the train, the airport is 30 minutes away and you can get to the hotel for just two dollars. A market place of mini restaurants and food stalls is on the lower level of the mall which is great for a quick bite to eat.

The hotel is oppostive the historic Raffles Hotel and approx 5 minutes walk from Clarke Quay for great food and drink.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, December 12, 2013
Dear Clare,

Thank you for the review. Your feedback has also been noted and followed-up through our Market Metrix guest survey. Please rest assured that we will continue our pursuit for excellence in service.

Warm regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel The Stamford

Address: 2 Stamford Road, Singapore 178882, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Singapore
#24 Family Hotel in Singapore
#27 Romantic Hotel in Singapore
#34 Business Hotel in Singapore
#39 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel The Stamford 5*
Number of rooms: 1261
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore, Swissôtel The Stamford is a deluxe hotel that boasts a prime Singapore location amid the diversions of the Raffles City shopping complex and just 20 minutes away from Singapore Changi International Airport. One of Southeast Asia's tallest hotel, Swissôtel The Stamford offers a luxurious range of 1,261 guestrooms and suites with a wealth of amenities and panoramic views of Singapore and Malaysia. It also boasts an impressive array of 16 restaurants and bars including the Equinox Complex, Singapore's most exciting dining and entertainment complex. The hotel also houses the 70,000sqft Raffles City Convention Centre which comprises 27 meeting venues with technologically advanced business facilities and services. ... more   less 
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Also Known As:
Swissotel The Stamford Singapore
Swissotel The Stamford Hotel Singapore
Swissotel Stamford Singapore
Swissotel Singapore

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