We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Brrrrrrrr” 2 of 5 stars
Review of Swissotel The Stamford

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Swissotel The Stamford to your Saves list
Swissotel The Stamford
4.5 of 5 Hotel   |   2 Stamford Road, Singapore 178882, Singapore   |  
Hotel deals
  |  
  |  
Hotel website
  |  
Hotel amenities
Special Offer
WEEKEND GETAWAY SPECIAL
Ranked #39 of 294 Hotels in Singapore
Hong Kong, China
Top Contributor
167 reviews 167 reviews
74 hotel reviews
Reviews in 74 cities Reviews in 74 cities
114 helpful votes 114 helpful votes
“Brrrrrrrr”
2 of 5 stars Reviewed November 4, 2013

I spent 3 nights at the Stamford arriving on a Sunday afternoon. The reception desk gave me a choice of rooms with or without view, high or low floor which was nice.
Unfortunately upon arriving in my room, there were long black hairs everywhere: in the bathroom, in the bed, on the chair. The hotel apologized and cleaned my room that afternoon.

The room itself is a typical outdated hotel room with wooden furniture, dirty carpet and chairs with some sort of carpet as a seat cover. I was a bit reluctant to sit on the chairs as you know they have been in use for years by all hotel guests and you can just imagine how dirty this is.

The view from my room over the river and the Marina Bay Sands complex was nice, the room has a balcony and therefore some fresh air.

Breakfast is buffet style in a large room where you have to wait in line to get a table. There are more restaurant options in the hotel or around the hotel in the mall downstairs. You can use the swimming pool which is shared with the Fairmont. Pool is nice and not too busy in the mornings, easy accessible by elevator and a short walk.

However I would not recommend this hotel or stay here ever again because of the dirty feel to the hotel room. Hotel standards have evolved in the past years, rooms are clean and modern but this hotel still lives in the eighties or nineties.

Room Tip: Sleep on a higher floor and ask for a view over the MBS complex
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, December 11, 2013
Dear Guest,

Our sincere apologies for the inconveniences caused. We will be reaching out to you separately for information that will help us conduct an investigation and a detailed follow-up with the relevant departments.

We hope to welcome you again.

Warm regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,384 reviews from our community

Traveler rating
    1,957
    1,599
    537
    192
    99
See reviews for
1,113
1,229
316
1,143
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (975)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Cairns
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 4, 2013

My partner and I enjoyed a long stopover in Singapore in September 2013. We spent three nights at the Stamford and found it adequate. The room was comfortable and clean and we had a nice view, albeit with a balcony door that would not open. I had booked at a reasonable price via Expedia and requested a queen/king bed. At check in (which was super quick and efficient - but Singapore is just like that everywhere it seems!) we were advised they only had a room available with two double beds - didn't bother us, but perhaps it could bother some. It was connected to a great shopping mall with everything you could possibly need. The gym was very well equipped, if you are that way inclined :) It was within walking distance to the Marina Bay Sands area, but it was a fairly miserable walk in the torrential rain when we did it, so I would look into using the MRT again on any future trips.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Top Contributor
57 reviews 57 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed November 4, 2013

My Galfriend from Switzerland and Taiwan visit us in Singapore on Sept & Oct.

Thank to Mr Norman Leong , senior manager , room reservations, we manage to get a room with good view during their stay. From early check in to check out, things was really smooth!

28 Oct was my Taiwan friend birthday too, the hotel sponsor a red wine & cake which we really appreciate. It a good memory for her and the hotel friendly staff had help us a lot.

Think whoever come next to visit us in Singapore, whether from Japan, Thailand, Germany etc, this will be the Hotel we will choose for them to give an excellent city view, great service & good memory.

Room Tip: Room facing MBS is the best, go for the Spa!
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherrybrook
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2013

Whenever I come to Singapore whether leisure or business, my choice is SWISSOTEL Stamford. The hotel staff has the "CAN DO" attitude whether restaurant, conceirge or housekeeping. They go from organising meeting rooms for me to giving me information on where is the best Chicken Rice Coffee shop in Sing. Location wise - next to the underground station is so convenient.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, December 11, 2013
Dear Poh Wah,

We take pleasure to hear that you had a great stay with us and enjoyed the hotel’s great service and staff as well as the convenient location. Thank you for choosing Swissotel The Stamford!

Best regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 3, 2013

Recently returned from 6 nights stay at the Swissotel the Stamford in Oct 2013.

Booked a classic room through Expedia. Requested a higher room in the booking, and was pleased to be offered a room on the 61st floor. Although not overlooking the city or MBS, the view of Singapore was still suitably spectacular.

Rooms are huge with all amenities. Although the decor is a little outdated, you can see that this hotel was once (and probably still is) state of the art over its time. Beds were large and comfy. Bathroom also large, and had a great shower. Toiletries were included and replenished daily, as was bottled water. The room also had an available balcony which assisted in soaking up the Singapore sights at night.

The hotel offers daily housekeeping, as well as a nightly turn down service. We were surprised to return to our room one night to find slippers awaiting us beside our beds, the covers pulled back, and Toblerone chocolates left for us (chocs were also offered even when we were in the room and politely declined the turn-down service).

Check in and check out was swift, however there were on occasions during our stay we saw many many bus loads of guests arrive and pack out the check in area. I believe these were from a recently docked Cruise ship. The crowds were processed quickly however.

With regards to WIFI and this hotel - by signing up to be a Swissotel Circle Member before visiting, all WIFI charges were wiped from the bill upon check out. HIGHLY recommend you do this.

The location is probably the best asset to this hotel. City Hall MRT downstairs (we used this often to visit all areas of Singapore), along with the Marketplace food court, shops of Raffles, Starbucks etc etc.

Overall, we enjoyed our stay with the Swissotel Stamford, and would most likely choose this hotel again when we return to Singapore.

Room Tip: Request a high room, or with a view.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 3, 2013

This hotel was not value for money. For a five star hotel, we expected much more. After arriving from Bali, the hotel was in a poorer condition than our hotel we stayed at in Bali, in which we payed less than $100AUD/night. The Swissotel Stamford hotel building is dated. We arrived, check in took more than 30mins. We were given our room keys and took the lift up to our room, to discover that it hadn't been cleaned from the previous guest. We called the manager and told him that there were cleaners out side the room so they could come in an clean the room while we go for a walk (1 hr at the most to clean). We were gone for 4 hrs and came back at 6pm to discover the room still had not been cleaned! We called the manager again, he said there had been a communication error and firstly told us we would be moved to another room, then we were told that they would clean the room and we could get a complementary drink down stairs. We were too tired to argue, but we should have been more firm and said no, we want to change rooms. As the nightmare continued: We stayed two nights and both nights we were woken at 3am to howling wind noise coming through the balcony door (the first night we were too tired to complain) but the second night we called and an engineer arrived to simply tape up the door with masking tape (only slightly alleviated the problem). For $250/night this was not what we would consider to be a 5 star hotel. We will be returning to singapore but unless we are compensated for our previous dreadful stay we will not stay at the Swissotel Stamford again. It was very disappointing, considering I was taking my mother to Singapore, for her first visit since she lived there 30 years ago. She was not impressed either.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, December 11, 2013
Dear Emma,

Thank you for the review. Your feedback has also been noted and followed-up through our Market Metrix guest survey. Please rest assured that we will continue our pursuit for excellence in service.

Warm regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 3, 2013

We really enjoyed staying at this hotel, finding it the pick of four different Singapore hotels stayed at recently. Location wise, stroll next door into Raffles shopping centre for an array of great shops, wander the basement 'marketplace' levels for an excellent choice of food outlets at very reasonable prices. The MRT is directly below also. Taxis are good but traffic jams are a pain so the MRT provides an excellent and efficient service. Only negative was an ordinary coffee at $11 each in the lobby coffee lounge but we only made that mistake once! Would definitely recommend this hotel.

Room Tip: Book a room facing Marina Bay for superb views. Join the loyalty program (free) to get complimentary...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, December 11, 2013
Dear Suzie,

Thank you for the many compliments especially the hotel’s great location, excellent food choices around the hotel, great and efficient service and the convenience of the location.

We look forward to your next visit!

Best regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Swissotel The Stamford? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swissotel The Stamford

Address: 2 Stamford Road, Singapore 178882, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Singapore
#24 Family Hotel in Singapore
#27 Romantic Hotel in Singapore
#37 Business Hotel in Singapore
#37 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Swissotel The Stamford 4.5*
Number of rooms: 1261
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore, Swissôtel The Stamford is a deluxe hotel that boasts a prime Singapore location amid the diversions of the Raffles City shopping complex and just 20 minutes away from Singapore Changi International Airport. One of Southeast Asia's tallest hotel, Swissôtel The Stamford offers a luxurious range of 1,261 guestrooms and suites with a wealth of amenities and panoramic views of Singapore and Malaysia. It also boasts an impressive array of 16 restaurants and bars including the Equinox Complex, Singapore's most exciting dining and entertainment complex. The hotel also houses the 70,000sqft Raffles City Convention Centre which comprises 27 meeting venues with technologically advanced business facilities and services. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Booking.com, Cheap Tickets, Orbitz, Ctrip TA, Hotels.com, Despegar.com, Travelocity, Odigeo and Tingo so you can book your Swissotel The Stamford reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel The Stamford Singapore
Swissotel The Stamford Hotel Singapore
Swissotel Stamford Singapore
Swissotel Singapore

Owners: What's your side of the story?

If you own or manage Swissotel The Stamford, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.