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“Very good hotel” 5 of 5 stars
Review of Swissotel The Stamford

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Swissotel The Stamford
4.5 of 5 Hotel   |   2 Stamford Road, Singapore 178882, Singapore   |  
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Ranked #29 of 290 hotels in Singapore
Tromso, Norway
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Very good hotel”
5 of 5 stars Reviewed July 27, 2013

This is a high-end hotel with high-end price, but hotels in Singapore are generally very expensive. From the moment you step out of the taxi on arrival to the moment you step into a taxi when leaving you are taken very well care of. The logistics around check-in and check-out are well drilled and almost impressive. The service is just excellent. The rooms are very good and spacious, everything you need is there. Located at the Raffles city mall, you will find lots of shops and restaurants nearby.
But there are a few drawbacks. Breakfast is not included, it costs S$45, no breakfast is worth that much. And even wireless internet you will have to pay a lot for, a shame for such a good hotel, since free internet is almost standard at budget hotels.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, August 15, 2013
Dear Tore,

We’re glad to hear that you had a great stay with us! Your compliments on the hotel’s excellent service, seamless check-in/out, spacious rooms, great variety of shops and restaurants in the area and the convenience of the location are greatly appreciated.

Regarding the wifi issue, You might like to know that effective from 1 January 2013, all Swissotel Circle members are given complimentary internet access as one of the host of benefits. Registration itself is hassle-free and can be quickly completed at www.swissotel.com/circle.

Thank you for choosing Swissotel The Stamford!

Warm regards,
Yash Bhanage
Quality Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mount Riverview
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 26, 2013

A central location with plenty of eating out options for families. The concierge was very helpful when organising a trip to Universal studios. The pool was a welcome relief after a hot day sightseeing. Would recommend to family and friends.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, August 15, 2013
Dear Guest,

Thank you for the review. Your feedback has also been noted and followed-up through our Market Metrix guest survey. Please rest assured that we will continue our pursuit for excellence in service.

Best regards,
Yash Bhanage
Quality Manager
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Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 26, 2013

Staying at the swiss executive has always been a nice experience. The recent stay is no exception.

Be careful though, the hotel doesn't Give complimentary parking so be prepared to pay 50$ for parking alone

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, August 15, 2013
Dear Jeffery,

Thank you for the review. Your feedback has also been noted and followed-up through our Market Metrix guest survey. We look forward to your next visit!

Warm regards,
Yash Bhanage
Quality Manager
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Kolkata
1 review
4 of 5 stars Reviewed July 26, 2013

We were offered twin beds, though we have requested for king size bed. With an infant it became very difficult for us to accommodate. The change which was offered the next day was a big compromise so we prefered to keep the twin bed room. Poor Experience. Location of the hotel is very good.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Swissotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, August 15, 2013
Dear Sumit,

Our sincere apologies for the inconveniences. Rest assured that we will direct your feedback to the relevant departments for follow-up. At the same time, we appreciate your compliments on the hotel’s excellent location.

We hope to welcome you back!

Best regards,
Yash Bhanage
Quality Manager
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Melbourne
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 25, 2013

The service at Swissotel was great especially now that we're traveling with an infant. The front desk arranged for a cot to be in our room and the housekeeping was friendly and very accommodating. Location wise - walking distance to The Esplanade and Marina Bay, minutes to City Hall MRT and located within Raffles City Mall. Unfortunately, the hotel and rooms were dated. Our room had a crack basin, the knob on the sink fell off on our last day, the bathroom didn't seem to have much ventilation so it was smelling slightly funky despite being thoroughly cleaned by housekeeping, and we had to change 5 sets of keys within a night because they didn't work.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, August 16, 2013
Dear Yuann,

We are sorry to hear about your inconveniences. We will use your valuable feedback to take necessary corrective actions. Regarding the room conditions, we are glad to inform that plans are underway for refurbishment in the near future. We treasure your compliments about the service, friendly staff and location of the hotel

Thank you for choosing Swissotel The Stamford!

Warm regards,
Yash Bhanage
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Top Contributor
97 reviews 97 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 25, 2013

This is a very good hotel in an excellent location. The staff are particularly helpful. Unfortunately when I left for an early flight at 0400 the power was out and apparently the hotel has no back up system. Packing and showering by torch light reminded me of travel in New Guinea decades ago. I would stay again but would bring a good torch next time.

Room Tip: Bring a torch
See more room tips
  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, August 16, 2013
Dear Roger,

We apologize for the power trip in the early morning. Rest assured that we are investigating the root causes to prevent such future occurrences. We’re glad you enjoyed the hotel’s excellent location, efficient service and helpful staff.

We definitely can’t wait to welcome you back!

Best regards,
Yash Bhanage
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
71 reviews 71 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 25, 2013

Impressive 73 floors, slap bang in the heart of town, close to Orchard street and other attractions. The raffles shopping mall is connected to the hotel which is great. The rooms are well appointed and the harbor rooms have great views, especially on the higher floors...Service is impeccable and the staff always happy to help. WiFI is free if you enroll for their rewards program (can be done at the time of check-in). Room service was patchy once but they promptly waived the bill as a result. Buffet breakfast costs silly money (S$44++) - so have it either at the lobby court or at one of the cafes in the shopping mall. Laundry, as is normal, also costs silly money so if it cannot wait ask the concierge to give it outside.....
worth visiting the equinox bar on floor 71 for the wonderful views.....
Overall we had a fantastic stay and we recommend this hotel strongly....

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Quality Manager at Swissotel The Stamford, responded to this review, August 16, 2013
Dear Vivian,

It makes us happy to know that you had a fantastic stay with us and appreciate your compliments on the hotel’s well appointed room, great views, impeccable service, helpful staff and the convenience of the location that is near to several attractions, shops and restaurants.

Thank you for recommending Swissotel The Stamford!

Warm regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Swissotel The Stamford

Also Known As:
Swissotel The Stamford Hotel
Swissotel The Stamford Singapore
Swissotel The Stamford Hotel Singapore
Swissotel Stamford
Swissotel Stamford Singapore
Swissotel Singapore
Address: 2 Stamford Road, Singapore 178882, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Singapore
#28 Luxury Hotel in Singapore
#29 Top resorts Hotel in Singapore
#29 Spa Hotel in Singapore
#31 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Swissotel The Stamford 4.5*
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore, Swissôtel The Stamford is a deluxe hotel that boasts a prime Singapore location amid the diversions of the Raffles City shopping complex and just 20 minutes away from Singapore Changi International Airport. One of Southeast Asia's tallest hotel, Swissôtel The Stamford offers a luxurious range of 1,261 guestrooms and suites with a wealth of amenities and panoramic views of Singapore and Malaysia. It also boasts an impressive array of 16 restaurants and bars including the Equinox Complex, Singapore's most exciting dining and entertainment complex. The hotel also houses the 70,000sqft Raffles City Convention Centre which comprises 27 meeting venues with technologically advanced business facilities and services. ... more   less 
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