We stayed at the Mandarin Oriental recently and we were upgraded to a bigger room, with a balcony which was fantastic. The room was generous with a lounge and desk and extremely clean plus they even had made a little baby pack for my daughter and provided a child robe and slippers for my son which i was impressed with. I had breakfast at Melt with my 4 yo and 2 yo, while my husband went to work and the staff there were so helpful the choice of food was amazing, one of the best buffet breakfasts I have been to. The location is great as it's connected to marina square (which connects to suntec) via the carpark or stairs outside the hotel, which is really convenient. If you walk straight through the carpark there are quite a few breakfast places as well which is really handy.
My husband used the Oriental Club lounge for work in the morning before his meetings and he said it was very good.
The pool on level 5 is fantastic again with excellent service. there is a children's pool and another bigger pool. As soon as we sat down on the lounges we were given bottles of water straight away and the kids were given pool toys to play with. We were there for only 1 hour at the pool and were provided scented cold face towels, a small cup of ice cream and a small cup of jelly each as a little snack - all complimentary.
On our 2nd night we all fell sick with the flu and the dr had to ring the authorities to ensure it was not swine flu. We were then tested and quarantined in our hotel room till the results came back. The hotel went above and beyond our expectations by upgrading us again to a junior suite whereby we had a lounge room and a separate bedroom with 2 bathrooms, so that our quarantined stay would be more comfortable. The front office manager Amit was so fantastic with the service he provided. Once we went into our new room he had arranged for snacks, boxes of soft drinks, baby/toddler food, boxes of bottled water, cereal, an xbox for my son to play with, kids dvds, kids books and toys to be placed in our suite to make it as comfortable for us as possible - all complimentary. It was just unbelievable. Obviously we ordered a lot of room service as we were not allowed out of the hotel room and the food was delicious.
Once our results came back negative Amit had said we could stay in the room for as long as we needed. When we checked out at reception Amit personally farewelled us and wished us the best.
I can genuinely say that this is the service provided is exceptional and the best I have ever received in any industry or situation. I cannot fault anything at this hotel.
I have no hesitation in recommending this hotel to anyone
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video


