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“Fantastic service” 5 of 5 stars
Review of Mandarin Oriental, Singapore

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Mandarin Oriental, Singapore
5.0 of 5 Hotel   |   5 Raffles Ave, Marina Square, Singapore 039797, Singapore   |  
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Ranked #10 of 292 hotels in Singapore
Auckland, New Zealand
Top Contributor
111 reviews 111 reviews
69 hotel reviews
Reviews in 54 cities Reviews in 54 cities
51 helpful votes 51 helpful votes
“Fantastic service”
5 of 5 stars Reviewed September 14, 2013

We have stayed twice in September on the way to and from Europe. When we arrived the first time their computer system was down which was causing chaos for everyone checking in. They were offering guests a free dinner while they sorted it out or in our case we were staying on the Club floor we were shown to the lounge and received an upgrade to a Suite. Kat the person checking us in escorted us to the lounge and then arranged our room so that we could get into it even though they could not issue us a key. The Club lounge is excellent and more or less open all day serving breakfast or snacks. Everyone in the hotel were pleased help. The location is excellent and we had a great day visiting the new gardens in front of the Marina Sands

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (644)
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Switzerland
Top Contributor
152 reviews 152 reviews
46 hotel reviews
Reviews in 50 cities Reviews in 50 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed September 14, 2013

Stayed there only for one night business. Top service. Only took me about 1 minute to get the check-in. Staff very friendly. Hotel offers all you need at typical Mandarin style. Good location for doing business in Financial District

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 13, 2013

same as its other hotels of the same chain in Asia, its customer services were excellent during our stay. we arrived very late to hotel. the staff at check in counter was so helpful and efficient. food was great as so many choices were offered during the breakfast buffet. we especially liked its Asian focus, such as curry laksa and durian cheese cake. its rooms were a bit small, compared to newer hotels on the island, but the rooms have been nicely refurbished recently. we were in seaview view rooms; very delighted to see the beautiful garden of the resort with a nice seaview from our balcony. the shower was strong; and the bed was comfy. everything in the room was clean and tidy

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Leyland, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2013

Stayed here for three nights overlooking the big wheel and the hotel on the bay. The staff were excellent, and because we were a little early arriving the room was not ready but we were given complimentary afternoon tea. Wonderful.
When we got to the room it was beautiful.
The wifi was disappointing as it had to be used in one go.
The pool terrace was amazing-picture postcard stuff and the loungers luxury itself. Would definitely go back to this hotel when in singapore. Not cheap but well worth the money. Nice to spoil yourself
FANTASTIC.

Room Tip: Deluxe room overlooking the singapore wheel. It was a very quiet room.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Gatwick
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 12, 2013 via mobile

Stayed at the MO for three nights for a business conference. As a frequent traveller I guess you become accustomed to a certain level of service but here they have taken it to another level entirely. The standard of service from every single member of staff was so high it starts to become a little unsettling. Amazing. Other than the service the hotel is in a great position with great views - particularly over the harbour and the wheel. The atrium design is a little dated but any downside is made up for with the amzing staff. Will be back.

Stayed September 2013, traveled on business
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Perth, Australia
Top Contributor
131 reviews 131 reviews
38 hotel reviews
Reviews in 58 cities Reviews in 58 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed September 12, 2013

We often travel to Singapore but this was our first stay at the Mandarin Oriental.
Firstly excellent service from the bell staff, concierge, wait staff and housekeeping. Definitely five star with staff ready to go the extra mile.
Our room was large, spotlessly clean and comfortable with a great view of the Singapore Flyer, Marina Bay Sands and the Gardens by the Bay.
Wifi is available at different rates. We paid $S26 per day to connect up to six devices.
The location is good without being great - 10 minutes walk to the Esplanade, a little further to City Hall. The Marina Shopping Centre is right next door. Taxis are readily available.
The hotel is a little dark and slightly dated. Eating and drinking are well catered for with Morton's Steakhouse, Morton's Bar, Axis bar ( comfortable and quiet), Bay@5 ( outdoors) next to the pool, a Japanese restaurant, a Chinese restaurant and the Melt Restaurant ( lots of different cuisines).
Highly recommended.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Aptos, California
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 11, 2013

We booked a stay for 1 night at this hotel as we were leaving to come back home. We booked a room on the club level in order to be able to check out at the later time. Though the actual external buildings architecture isn't very exciting, the inside decor very nice and still would be considered contemporary.

The room we stayed in was perfect, a beautiful expansive view. I did not feel like the furnishings were dated in any sort of fashion. The bed was extremely comfortable, large and welcoming. My only suggestion - which I am finding common more and more is that I couldn't find a plug in the bathroom. The service of the staff through the check in and check out was easy.

We had the breakfast buffet and I felt like there was a lot of choices and wait staff was prompt and helpful. The food was also extremely delicious. We hung out by the pool during the day and had a few drinks and snacks and the pool service was perfection.

The perfect stop on our way home and definitely a hotel I would book again, with hopefully more time to stay.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Mandarin Oriental, Singapore

Address: 5 Raffles Ave, Marina Square, Singapore 039797, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Business Hotel in Singapore
#10 Luxury Hotel in Singapore
#11 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Singapore 5*
Official Description (provided by the hotel):
Mandarin Oriental, Singapore is one of the world's foremost luxury hotels. It is the only hotel in the city that has been awarded 'Five Star' status for both accommodation and spa in the prestigious Forbes Travel Guide for three consecutive years (2012, 2013 and 2014). This award-winning property has a prime location, close to the financial hub with easy access to luxury boutiques and entertainment venues; and minutes away from Suntec Singapore International Convention & Exhibition Centre, Sands Expo and Convention Center, Suntec City, Millenia Walk and Esplanade - Theatres on the Bay. The hotel features an impressive atrium lobby with 527 rooms and suites. There is a premium Oriental Club Lounge, an indulgent and intimate spa, extensive meeting and banqueting facilities, five renowned restaurants and a lounge overlooking spectacular Marina Bay. Mandarin Oriental, Singapore has recently been voted one of "T+L 500 World's Best Hotels 2014" by Travel + Leisure USA and recognised as one of the top 25 hotels in South East Asia in the Conde Nast Traveler 2013 Readers' Choice Award. ... more   less 
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Also Known As:
Mandarin Oriental, Singapore Hotel Singapore
Mandarin Singapore
Oriental Hotel Singapore
Oriental Singapore
Singapore Mandarin Oriental

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