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“Lovely stay” 5 of 5 stars
Review of Mandarin Oriental, Singapore

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Mandarin Oriental, Singapore
5.0 of 5 Hotel   |   5 Raffles Ave, Marina Square, Singapore 039797, Singapore   |  
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Ranked #10 of 291 hotels in Singapore
Sydney
Top Contributor
105 reviews 105 reviews
28 hotel reviews
Reviews in 40 cities Reviews in 40 cities
55 helpful votes 55 helpful votes
“Lovely stay”
5 of 5 stars Reviewed January 10, 2013 via mobile

The mandarin oriental is in a great location. Our taxi to the airport was SGD14 and it has spectacular views of marina bay. You can wander to heaps of malls and there is a nearby MRT. The rooms are beautifully appointed. The pool area looked very inviting with private cabanas and the breakfast had everything you could want!

Stayed January 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (616)
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uk
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 10, 2013

everything was faultless, check in/check out, service, room, view of marina, meals, need we go on. we stopped in a club room which includes breakfast, drinks snacks all day, evening cocktials and almost a full meal. we will most definitely stay again.

Room Tip: pay extra for club room
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundrum
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 10, 2013

We spent 3 days here prior to a week on the beach at Langkawi and were well pleased with our choice. The location on Marina Bay is well-placed for city excursions. Our room was lovely - spacious and cool in decor with a nicely-designed bathroom and very comfortable big bed. Top assets were (i) fabulous view over Marina Bay from the new Marina Bay Sands to the classic Fullerton Bay hotel; and (ii) wonderfully helpful and friendly staff. From doormen to check-in to concierge (Ema) to pool/ bar staff Razzell and cafe personnel Nancy and Fay, we were looked after with professionalism, warmth and smiles at every turn. We would have been well satisfied with our stay in any case,but the personal touch gave a real sheen to things. Full marks to the staff concerned and to the management for nurturing this service ethos. Breakfasts also were outstanding - huge choice, fresh and attractive food and presentation, and (as said) great service. We will be delighted to return.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 9, 2013

I stayed this hotel for 4days with my husband.
It was best hotel stay memory in my life.
Especially, SPA is perfect process and service.
We stayed this hotel new year, we went to out sea side for the count down.
There were many non-hotel customer surrounding the hotel.
However, door-man super well controlled customer in the door.
We could feel privilege as a hotel customer.

Room Tip: I completely recommend.
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odawara, Japan
Top Contributor
129 reviews 129 reviews
44 hotel reviews
Reviews in 45 cities Reviews in 45 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed January 8, 2013

The MO Singapore was the last stop for us in a long Asian holiday. My first impression was actually well before we checked in - I had to leave 4 bags here for a week, and the kerb-side staff were amazing: polite, efficient, friendly and professional all at once.

Best impression from our room was the view over Marina Bay - magical, particularly as it was just before New Years Eve. We found the room size a bit small, but only because we'd been spoiled in massive rooms over the weeks before; in reality the room size was fine. Furnishings were dark and chic in typical MO style. Bed seemed a little too soft, although we had no problems sleeping :)

Staff were polite but in comparison to the Grand Hyatt where we had stayed for an extended period earlier in the month we felt they were not as friendly here at the MO, particularly to our kids and us as a family.

We could not get any spa reservations at times that worked for us, which was a shame as I normally love the MO spas and would have liked to try here. Instead, we did enjoy the swimming pool area including the kids pool. Main pool was too busy, and there were no free chairs or cabanas, but it was quite a busy time of the year - quite possibly at other times this is not an issue. Breakfast was a bit chaotic with queues for some areas and some items not re-stocked quickly enough. Again, I expect that would be less of an issue at quieter times of the year.

Overall, very high quality hotel, I would return there personally but probably choose somewhere else if travelling with my family.

Room Tip: Make sure you are facing Marina Bay!
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 6, 2013

We have just returned from our 4th stay in this hotel. We stayed for 11 nights in a Harbour Club Suite which was outstanding with a spacious lounge area leading to a luxurious bedroom and bathroom. Both lounge & bedroom had floor to ceiling panoramic windows overlooking Marina Bay which gave us a spectacular view of the New Years's Eve concert & Fireworks display.It had been 3 years since our previous visit and we were delighted to find that the quality of the facilities and service has been maintained and possibly improved upon. The friendliness and efficiency of all the staff makes you feel very welcome especially in the Oriental Club where Leslie, Alma and their team made the whole experience special. The quality and choice of the food on offer in the Oriental Club at breakfast was superb, not only on the buffet but also the cooked to order menu. During the early evening cocktail service the selection of quality food and drinks was exceptional and the ambiance in the Club was enhanced by the attention to detail by all the staff. Special mention should also be given to the Club Chefs and kitchen staff for the quality of the food and constant replenishment of the buffet.
We are planning to return again in the not too distant future.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 4, 2013

As I´ve stayed there a few times due to a business trip, I was really fascinated about MO.
So I decided to put this on top at the end of our roundtrip through Asia and I haven´t been disappointed at all.

I´ve booked directly through the website of MO which had competitive rates including the possiblity for an upgrade.

Where should I start?

* Check-In
We arrived quite early in the morning and requested an early checkin which was not an issue at all. Friendly, professional, fast, what else to expect?
* Room
Great, superp view to Marina Bay.
Sleeping comfort - unbelievable, better as at our home (and we have a very, very good one)
Media Connection Center including a small surround system
* Breakfast
You´ll get an introduction where to find what - and it´s really good to get one, great selection

There are so many more things to say - but I really love this place.

The only minus is the price - but it´s competitive for SG, but still not that less.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mandarin Oriental, Singapore

Address: 5 Raffles Ave, Marina Square, Singapore 039797, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Singapore
#7 Business Hotel in Singapore
#9 Family Hotel in Singapore
#10 Top resorts Hotel in Singapore
#10 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Singapore 5*
Official Description (provided by the hotel):
Mandarin Oriental, Singapore is one of the world's foremost luxury hotels. It is the only hotel in the city that has been awarded 'Five Star' status for both accommodation and spa in the prestigious Forbes Travel Guide for three consecutive years (2012, 2013 and 2014). This award-winning property has a prime location, close to the financial hub with easy access to luxury boutiques and entertainment venues; and minutes away from Suntec Singapore International Convention & Exhibition Centre, Sands Expo and Convention Center, Suntec City, Millenia Walk and Esplanade - Theatres on the Bay. The hotel features an impressive atrium lobby with 527 rooms and suites. There is a premium Oriental Club Lounge, an indulgent and intimate spa, extensive meeting and banqueting facilities, five renowned restaurants and a lounge overlooking spectacular Marina Bay. Mandarin Oriental, Singapore has recently been voted one of "T+L 500 World's Best Hotels 2014" by Travel + Leisure USA and recognised as one of the top 25 hotels in South East Asia in the Conde Nast Traveler 2013 Readers' Choice Award. ... more   less 
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Also Known As:
Mandarin Oriental, Singapore Hotel Singapore
Mandarin Singapore
Oriental Hotel Singapore
Oriental Singapore
Singapore Mandarin Oriental

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