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“Thank you Mandarin Oriental Singapore for a wonderful stay!” 5 of 5 stars
Review of Mandarin Oriental, Singapore

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Mandarin Oriental, Singapore
5.0 of 5 Hotel   |   5 Raffles Ave, Marina Square, Singapore 039797, Singapore (Marina Bay)   |  
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Ranked #8 of 300 Hotels in Singapore
Quezon City
Senior Contributor
38 reviews 38 reviews
36 hotel reviews
Reviews in 25 cities Reviews in 25 cities
57 helpful votes 57 helpful votes
“Thank you Mandarin Oriental Singapore for a wonderful stay!”
5 of 5 stars Reviewed November 20, 2012

I chose Mandarin Oriental primarily for their mandarin grand room which is around 56 sqm. there were three of us in our group and we wanted enough space for an extra bed. Compared to other 5 star hotels in Singapore, the room was only $100 sgd more expensive (for total package of 3 nights and buffet breakfast for 3, and extra bed) considering we got that extra space.

Check in was prompt, and I would like to commend Ms. Yukie at the reception. I asked to confirm if we are getting the mandarin grand room and she told me it is considered a junior suite. She then told me we have been upgraded to a corner suite, which is much bigger! She also assisted us when we were checking out and I am happy she remembered us, and asked if we enjoyed our stay in the suite.

The service is excellent, the receptionists escort their guests to their rooms and orient us about the stuff there. The staff at the concierge is friendly, helpful and informative. Our room had more than enough space for a family, the L shaped sofa could accommodate two adults lying down! We had two bathrooms and heavenly comfortable beds. We had two flat screen tv's with surround sound, and a music seelction programed in the tv. They gave us fresh fruits daily and housekeeping promptly fulfilled all our requests. They provide segafredo coffee and TWG tea in the room. Love it!

Breakfast was set in a beautiful restaurant, we felt quite elegant sitting down to breakfast. They also had a big selection of everything, from the bread, to Indian, Chinese and american breakfast fare and even an area for cold cuts and healthy breakfast food. I love loose leaf tea and fresh honey with my croissant! :-)

The hotel is quiet and compared to the hotels in the resorts world area, you won't see a lot of kids here. It is not to say that the hotel isn't kid friendly, but i guess families with kids would rather stay near Universal Studios. The hotel is connected to Marina Square mall, and from there City hall station and Promenade mRT station which made going around the place quite easy. It has a wonderful view of Marina Bay Sands and other sites in Singapore.

Thank you to all the staff that made our stay unforgettable. If not for the activities we have planned, I would have been content to just stay in the hotel our entire stay!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3,467 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (745)
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English first
Reading, United Kingdom
Top Contributor
72 reviews 72 reviews
29 hotel reviews
Reviews in 37 cities Reviews in 37 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 20, 2012

Have stayed here many times and it is probably my favourite Hotel out of the hundreds I have visited. It is an Oasis of tranquility with beautiful rooms and views and a quality of service that is second to none.

Room Tip: Club Rooms with Harbour View are my favourites
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Horsham, Australia
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 19, 2012

Anyone that has any major gripe about this wonderful hotel is just a whinger as it , I consider, faultless. After the usual early arrival at Changi after our flight from Paris, my wife and I were welcomed then escorted to the Melt Restaurant area for a most sumptuous breakfast, which was free as really, we were actually checking in for that day and breakfast usually starts the next day-do you get my drift? Anyhow, after being introduced to the lovely lady on table allocation at breakfast, she remembered our names for our entire stay of 3 nights and that we preferred to sit out in the garden area to eat. Now that is service!
The rooms are superb and the bed was so conducive to sleep- fabulous.Every room has a great view, ours being of the harbour and the Marina Sands building.
We especially loved the pool area and were once again pampered like royalty by the friendly staff. I know that I am biased because we both love our Singapore stop-overs when returning from O.S as it's a great city and a great way to avoid jet-lag too. This was by far the best hotel we have ever stayed in and what's best?- the price was very reasonable considering we had breakfast for free! The same standard hotel in Sydney, New York etc would be about twice the cost and you have to pay for your brekkie. Congratulations to everyone who helped make our stay so great.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Hong Kong
Top Contributor
88 reviews 88 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 19, 2012

Top notch hotel, great service, great ambiance and great location right next to Marina Square mall. There is a Morton's steak inside but you can get great food at the array of restaurants located in the Marina Square mall that is connected to the hotel.The atrium in the hotel was great and very unique. The room is extremely comfortable and the bathrooms are large with full marble.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 18, 2012

The Mandarin Oriental is how 5 star hotels should be, great service, serene surrounds, well maintained and lots of options. Check in was a breeze, did not even wait at reception they took us straight to the room. Amazing view of the city and Marina Bay Sands, you have the whole of Singapore at your feet. Breakfast buffet was a work of art, amazing choice and impeccable service. The only downside, was the doorman / concierge where not as friendly as most in Asia and did not always greet you. Apart from that we chose well and would absolutely recommend it.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damascus, Syria
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 18, 2012

inspite of the very long trip from Damascus to Singapore , and exactly to Mandarin Oriental hotel, it was worth visiting . The hotel is amazing .very luxurious , excellent service , very exciting decorations all over the hotel . creative ideas , I like the elevator in the middle of a pool ,and the very huge tree in the 4th floor it was a very relaxing romantic breakfast among that green huge plants , the mall which is very next to the hotel is also a creative idea.
every thing in Singapore is interesting organized and beautiful , I advise u all to visit The National Orchid garden , and or course one Fullerton , where is the lion , the symbol of Singapore .
I spent a week in Singapore , Mandarin Oriental , and I really wish to revisit it in a very long vacation

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 17, 2012

Before I stayed there my impression was that the Mandarin Oriental in Singapore was way too corporate for my tastes. But I was knocked out by their amazing service. Nothing is too much trouble. Our room was upgraded when they realised that we were travelling with our two children. Extra dragonfruit delivered within double quick time - twice! (that's kids for you). But when the doormen great you by name (even though you are only staying a night or two), you are either notorious guests or this is a pretty special hotel. I choose to believe the latter.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Singapore

Address: 5 Raffles Ave, Marina Square, Singapore 039797, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Singapore
#7 Business Hotel in Singapore
#8 Luxury Hotel in Singapore
#11 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Singapore 5*
Number of rooms: 527
Official Description (provided by the hotel):
Mandarin Oriental, Singapore is one of the world's foremost luxury hotels. It is the only hotel in the city that has been awarded 'Five Star' status for both accommodation and spa in the prestigious Forbes Travel Guide for three consecutive years (2012, 2013 and 2014). This award-winning property has a prime location, close to the financial hub with easy access to luxury boutiques and entertainment venues; and minutes away from Suntec Singapore International Convention & Exhibition Centre, Sands Expo and Convention Center, Suntec City, Millenia Walk and Esplanade - Theatres on the Bay. The hotel features an impressive atrium lobby with 527 rooms and suites. There is a premium Oriental Club Lounge, an indulgent and intimate spa, extensive meeting and banqueting facilities, five renowned restaurants and a lounge overlooking spectacular Marina Bay. Mandarin Oriental, Singapore has recently been voted one of "T+L 500 World's Best Hotels 2014" by Travel + Leisure USA and recognised as one of the top 25 hotels in South East Asia in the Conde Nast Traveler 2013 Readers' Choice Award. ... more   less 
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Also Known As:
Mandarin Oriental, Singapore Hotel Singapore
Mandarin Singapore
Oriental Hotel Singapore
Oriental Singapore
Singapore Mandarin Oriental

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