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“Wish they had these hotels in every city !” 5 of 5 stars
Review of Mandarin Oriental, Singapore

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Mandarin Oriental, Singapore
5.0 of 5 Hotel   |   5 Raffles Ave, Marina Square, Singapore 039797, Singapore   |  
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Ranked #10 of 294 Hotels in Singapore
Melbourne, Australia
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
“Wish they had these hotels in every city !”
5 of 5 stars Reviewed November 18, 2012

The Mandarin Oriental is how 5 star hotels should be, great service, serene surrounds, well maintained and lots of options. Check in was a breeze, did not even wait at reception they took us straight to the room. Amazing view of the city and Marina Bay Sands, you have the whole of Singapore at your feet. Breakfast buffet was a work of art, amazing choice and impeccable service. The only downside, was the doorman / concierge where not as friendly as most in Asia and did not always greet you. Apart from that we chose well and would absolutely recommend it.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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3,176 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Damascus, Syria
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 18, 2012

inspite of the very long trip from Damascus to Singapore , and exactly to Mandarin Oriental hotel, it was worth visiting . The hotel is amazing .very luxurious , excellent service , very exciting decorations all over the hotel . creative ideas , I like the elevator in the middle of a pool ,and the very huge tree in the 4th floor it was a very relaxing romantic breakfast among that green huge plants , the mall which is very next to the hotel is also a creative idea.
every thing in Singapore is interesting organized and beautiful , I advise u all to visit The National Orchid garden , and or course one Fullerton , where is the lion , the symbol of Singapore .
I spent a week in Singapore , Mandarin Oriental , and I really wish to revisit it in a very long vacation

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 17, 2012

Before I stayed there my impression was that the Mandarin Oriental in Singapore was way too corporate for my tastes. But I was knocked out by their amazing service. Nothing is too much trouble. Our room was upgraded when they realised that we were travelling with our two children. Extra dragonfruit delivered within double quick time - twice! (that's kids for you). But when the doormen great you by name (even though you are only staying a night or two), you are either notorious guests or this is a pretty special hotel. I choose to believe the latter.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 16, 2012

I spent 2 nights at the Mandarin this week and having previously stayed at the Mandarin in HK it was exactly what I expected, even to the room decor! The hotel is well located and has superb views if you book one of the higher Marina view rooms. The staff are exceptional and the service similarly outstanding. I had a discounted room rate and so found the room rate reasonable for a quality hotel. I was there on a business trip and also booked a meeting room which was excellent. The breakfasts have received rave reviews and I similarly enjoyed it. However, given a price of $54 I would have expected nothing less than a world leading breakfast! I did enquire about a continental breakfast and was told that that was not an option, which seems unfortunate if you are short of time and thus don't have the opportunity to get value for the price paid. I also had to use the business centre and was charged $3 per page to scan and email a document, which seemed somewhat excessive!

Overall, a great hotel and I would certainly stay there again. As noted by other reviewers it does lack a "wow" factor - but then that's probably not why you would stay at the Mandarin!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 16, 2012

We didn't start the stay on a very good note - we had an issue with our room, had to wait for the staff to investigate, then wait some more for them to arrange a new room (of course, the wait always seems longer when you have kids in tow). The hotel itself is starting to look a little dated, and the rooms are great but not anything out of this world, but like most reviewers have mentioned, the service is very impressive. They are friendly and personable and at the same time very professional. They went beyond our expectations in service recovery for the room issue, and the service in the club lounge was commendable. The champagne breakfasts at the club lounge are well worth upgrading your room for!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 16, 2012

This was my third stay in the last couple of years. Last time it was for a conference, this time it was for pleasure. Both occasions I was impressed by both the rooms and the service. The standard king bed rooms are comfortable - probably a little smaller than other prestige 5 star hotels in Singapore such as St Regis, Ritz Carlton and Four Seasons, but the space is used fairly efficiently and it doesn't feel small by any means. The beds were comfortable - a little soft which is how my wife likes it. I like firmer beds but had no issues. The pillows are a good size and down feathered so quite good. Windows are double glazed and since the construction around the marina is mostly finished, outside noise is usually not a problem - more on this later. Noise from the corridor outside is noticeable when loud voices go past but not materially different from other hotels.

Service is very good. Every encounter started with a friendly attitude as though they wanted to help and training was obvious. On check-in I had asked for a quiet room. They "upgraded" me to a harbourview (or was it seaview?) room. However, at 7am on the next morning (it was a Saturday) I was woken up by booming noises. A peek out the window revealed that there was a fun run being held across the road from the hotel and the moronic organizer had the PA system maxed out as well as playing pop music as loud as possible just in case anyone in the surrounding six 5 star hotels were sleeping with ear plugs and wasn't being rudely woken up. (To try to liven up their stodgy conservative image, Singapore has in the last few years tried to play loud pop/rock music everywhere in public spaces with loud and hyped up announcers "woohoo!". They haven't yet realized that it actually annoys the tourists and the locals absolutely hate it). Since I got to sleep at 3am, I was really livid with the noise. I went downstairs to complain to both the concierge as well as the duty manager. To their credit they remained calm during my rant and apologized, offered to change my room and said they were already working with the Ritz to see if there was something they could do since they already had complaints from other guests. I do know that Singapore has very lax rules about excessive noise late at night and early in the morning so the hotel cannot be blamed. I even went out of the hotel in my dressing gown and slippers to give the inconsiderate organizers "what for" but the source of the noise could not be seen from our side of the road. I guess the upshot was even though there was something to complain about at this hotel, it was politely and professionally handled. My wife used concierge for other things such as directions and a restaurant booking and all was handled well. Breakfast was fine with plenty of choice. Food was good and there were plenty of seats for all the guests which is a big gripe I had at the St. Regis and one of the reasons I am looking for a new "regular" Singapore hotel to patronize. I have a recent review on the St Regis. A further plus is that they have a whole floor of restaurants (4 I think) apart from the hotel brasserie, Melt, that also serves breakfast, lunch and dinner. I haven't tried them but they have good reputations and are useful if u don't want to leave the hotel - there is a Moretons for those that want a lot of American style meat.

The pool (for laps) and gym I have tried previously and were both good. Checkout was fast and efficient. Another big plus is that there is a place for taxis to wait inside the hotel driveway so there always seems to be taxis waiting for guests. It is difficult to get taxis at some Singapore hotels, particularly at peak times. I still want to try some other hotels before settling on a new favourite Singapore hotel but this is a front-runner and my wife would definitely agree.

Room Tip: Stayed here three times in standard king sized rooms looking both at the sea and the city. They were...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KL
Top Contributor
72 reviews 72 reviews
43 hotel reviews
Reviews in 29 cities Reviews in 29 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed November 16, 2012

Being here a few times now, no change, even with a conference in full swing the hotel maintains it's full glamour and quality.

Lovely rooms, convenient location with shopping mall walking distance from hotel, and excellent service.

Food options are plentiful and many, not to mention fantastic taste.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Additional Information about Mandarin Oriental, Singapore

Address: 5 Raffles Ave, Marina Square, Singapore 039797, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Singapore
#9 Business Hotel in Singapore
#10 Luxury Hotel in Singapore
#13 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Singapore 5*
Number of rooms: 527
Official Description (provided by the hotel):
Mandarin Oriental, Singapore is one of the world's foremost luxury hotels. It is the only hotel in the city that has been awarded 'Five Star' status for both accommodation and spa in the prestigious Forbes Travel Guide for three consecutive years (2012, 2013 and 2014). This award-winning property has a prime location, close to the financial hub with easy access to luxury boutiques and entertainment venues; and minutes away from Suntec Singapore International Convention & Exhibition Centre, Sands Expo and Convention Center, Suntec City, Millenia Walk and Esplanade - Theatres on the Bay. The hotel features an impressive atrium lobby with 527 rooms and suites. There is a premium Oriental Club Lounge, an indulgent and intimate spa, extensive meeting and banqueting facilities, five renowned restaurants and a lounge overlooking spectacular Marina Bay. Mandarin Oriental, Singapore has recently been voted one of "T+L 500 World's Best Hotels 2014" by Travel + Leisure USA and recognised as one of the top 25 hotels in South East Asia in the Conde Nast Traveler 2013 Readers' Choice Award. ... more   less 
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Also Known As:
Mandarin Oriental, Singapore Hotel Singapore
Mandarin Singapore
Oriental Hotel Singapore
Oriental Singapore
Singapore Mandarin Oriental

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