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“Conservative refinement as you would expect!” 5 of 5 stars
Review of Mandarin Oriental, Singapore

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Mandarin Oriental, Singapore
5.0 of 5 Hotel   |   5 Raffles Ave, Marina Square, Singapore 039797, Singapore   |  
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Ranked #11 of 293 Hotels in Singapore
Sydney, Australia
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
“Conservative refinement as you would expect!”
5 of 5 stars Reviewed November 16, 2012

I spent 2 nights at the Mandarin this week and having previously stayed at the Mandarin in HK it was exactly what I expected, even to the room decor! The hotel is well located and has superb views if you book one of the higher Marina view rooms. The staff are exceptional and the service similarly outstanding. I had a discounted room rate and so found the room rate reasonable for a quality hotel. I was there on a business trip and also booked a meeting room which was excellent. The breakfasts have received rave reviews and I similarly enjoyed it. However, given a price of $54 I would have expected nothing less than a world leading breakfast! I did enquire about a continental breakfast and was told that that was not an option, which seems unfortunate if you are short of time and thus don't have the opportunity to get value for the price paid. I also had to use the business centre and was charged $3 per page to scan and email a document, which seemed somewhat excessive!

Overall, a great hotel and I would certainly stay there again. As noted by other reviewers it does lack a "wow" factor - but then that's probably not why you would stay at the Mandarin!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 16, 2012

We didn't start the stay on a very good note - we had an issue with our room, had to wait for the staff to investigate, then wait some more for them to arrange a new room (of course, the wait always seems longer when you have kids in tow). The hotel itself is starting to look a little dated, and the rooms are great but not anything out of this world, but like most reviewers have mentioned, the service is very impressive. They are friendly and personable and at the same time very professional. They went beyond our expectations in service recovery for the room issue, and the service in the club lounge was commendable. The champagne breakfasts at the club lounge are well worth upgrading your room for!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 16, 2012

This was my third stay in the last couple of years. Last time it was for a conference, this time it was for pleasure. Both occasions I was impressed by both the rooms and the service. The standard king bed rooms are comfortable - probably a little smaller than other prestige 5 star hotels in Singapore such as St Regis, Ritz Carlton and Four Seasons, but the space is used fairly efficiently and it doesn't feel small by any means. The beds were comfortable - a little soft which is how my wife likes it. I like firmer beds but had no issues. The pillows are a good size and down feathered so quite good. Windows are double glazed and since the construction around the marina is mostly finished, outside noise is usually not a problem - more on this later. Noise from the corridor outside is noticeable when loud voices go past but not materially different from other hotels.

Service is very good. Every encounter started with a friendly attitude as though they wanted to help and training was obvious. On check-in I had asked for a quiet room. They "upgraded" me to a harbourview (or was it seaview?) room. However, at 7am on the next morning (it was a Saturday) I was woken up by booming noises. A peek out the window revealed that there was a fun run being held across the road from the hotel and the moronic organizer had the PA system maxed out as well as playing pop music as loud as possible just in case anyone in the surrounding six 5 star hotels were sleeping with ear plugs and wasn't being rudely woken up. (To try to liven up their stodgy conservative image, Singapore has in the last few years tried to play loud pop/rock music everywhere in public spaces with loud and hyped up announcers "woohoo!". They haven't yet realized that it actually annoys the tourists and the locals absolutely hate it). Since I got to sleep at 3am, I was really livid with the noise. I went downstairs to complain to both the concierge as well as the duty manager. To their credit they remained calm during my rant and apologized, offered to change my room and said they were already working with the Ritz to see if there was something they could do since they already had complaints from other guests. I do know that Singapore has very lax rules about excessive noise late at night and early in the morning so the hotel cannot be blamed. I even went out of the hotel in my dressing gown and slippers to give the inconsiderate organizers "what for" but the source of the noise could not be seen from our side of the road. I guess the upshot was even though there was something to complain about at this hotel, it was politely and professionally handled. My wife used concierge for other things such as directions and a restaurant booking and all was handled well. Breakfast was fine with plenty of choice. Food was good and there were plenty of seats for all the guests which is a big gripe I had at the St. Regis and one of the reasons I am looking for a new "regular" Singapore hotel to patronize. I have a recent review on the St Regis. A further plus is that they have a whole floor of restaurants (4 I think) apart from the hotel brasserie, Melt, that also serves breakfast, lunch and dinner. I haven't tried them but they have good reputations and are useful if u don't want to leave the hotel - there is a Moretons for those that want a lot of American style meat.

The pool (for laps) and gym I have tried previously and were both good. Checkout was fast and efficient. Another big plus is that there is a place for taxis to wait inside the hotel driveway so there always seems to be taxis waiting for guests. It is difficult to get taxis at some Singapore hotels, particularly at peak times. I still want to try some other hotels before settling on a new favourite Singapore hotel but this is a front-runner and my wife would definitely agree.

Room Tip: Stayed here three times in standard king sized rooms looking both at the sea and the city. They were...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KL
Top Contributor
72 reviews 72 reviews
43 hotel reviews
Reviews in 29 cities Reviews in 29 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed November 16, 2012

Being here a few times now, no change, even with a conference in full swing the hotel maintains it's full glamour and quality.

Lovely rooms, convenient location with shopping mall walking distance from hotel, and excellent service.

Food options are plentiful and many, not to mention fantastic taste.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
56 reviews 56 reviews
38 hotel reviews
Reviews in 38 cities Reviews in 38 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed November 13, 2012

Top notch hotel with courteous and attentive levels of service. Sophisticated and luxurious oriental style interiors. The spacious outdoor pool and sun terrace provide a great place to relax at the end of a busy day sightseeing in this vibrant city. Fantastic breakfasts. No hesitation in recommending the Mandarin Oriental for your trip to Singapore.

Room Tip: Higher floors have great views
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oxford, England
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 13, 2012

This hotel ranks as one of the best I have ever stayed in.The service was superb -not merely efficient and friendly but highly intelligent and sensitive. We had chosen this hotel to be able to enjoy a brief trip to Singapore while seeing colleagues and lecturing. It was important to be able to have quiet working space and to make the maximum use of time. When we arrived we were dismayed to see we were coinciding with a very large banking conference taking over the hotel.However we need not have worried as we were taken immediately by the staff to the executive club floor and looked after with sustained personal attention and courtesy. Our room was extremely well appointed and spacious and the executive club facilities -breakfast, tea and cocktails were very good indeed. The speedy handling of any and every request was impressive as was the staff friendliness and charm. Whoever trains the staff should be congratulated : everyone we encountered seemed to take a genuine pride in helping the customer.
The restaurants and bars were outstandingly good especially the Cherry Garden. The pool was very big and had lovely pool side sitting areas. I would not want to stay anywhere else in Singapore and would like to thank the staff for making the trip so enjoyable.

Room Tip: Try the Executive Club rooms if you can
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 12, 2012

always if I had the chance for a stop over in Singapore - the Mandarin Oriental it's a must. the courteous service, the ambiente inimitable. it's a unique experience, and always as it should be or even better than last stay. that's the reason why it's worthwhile to make a break there.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Singapore

Address: 5 Raffles Ave, Marina Square, Singapore 039797, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Singapore
#9 Business Hotel in Singapore
#11 Luxury Hotel in Singapore
#12 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Singapore 5*
Number of rooms: 527
Official Description (provided by the hotel):
Mandarin Oriental, Singapore is one of the world's foremost luxury hotels. It is the only hotel in the city that has been awarded 'Five Star' status for both accommodation and spa in the prestigious Forbes Travel Guide for three consecutive years (2012, 2013 and 2014). This award-winning property has a prime location, close to the financial hub with easy access to luxury boutiques and entertainment venues; and minutes away from Suntec Singapore International Convention & Exhibition Centre, Sands Expo and Convention Center, Suntec City, Millenia Walk and Esplanade - Theatres on the Bay. The hotel features an impressive atrium lobby with 527 rooms and suites. There is a premium Oriental Club Lounge, an indulgent and intimate spa, extensive meeting and banqueting facilities, five renowned restaurants and a lounge overlooking spectacular Marina Bay. Mandarin Oriental, Singapore has recently been voted one of "T+L 500 World's Best Hotels 2014" by Travel + Leisure USA and recognised as one of the top 25 hotels in South East Asia in the Conde Nast Traveler 2013 Readers' Choice Award. ... more   less 
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Also Known As:
Mandarin Oriental, Singapore Hotel Singapore
Mandarin Singapore
Oriental Hotel Singapore
Oriental Singapore
Singapore Mandarin Oriental

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