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Mandarin Oriental, Singapore: Traveler Reviews

5.0 of 5
5 Raffles Ave, Marina Square, Singapore 039797, Singapore (Downtown Core)
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Mandarin Oriental, Singapore
Ranked #5 of 276 hotels in Singapore
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2,179 reviews from our community

Traveler rating
    1,559
    426
    131
    39
    24
See reviews for
Families
328
 
Couples
956
 
Solo
164
 
Business
442
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Oxford, England
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
“Outstanding service and facilities”
5 of 5 stars Reviewed November 13, 2012

This hotel ranks as one of the best I have ever stayed in.The service was superb -not merely efficient and friendly but highly intelligent and sensitive. We had chosen this hotel to be able to enjoy a brief trip to Singapore while seeing colleagues and lecturing. It was important to be able to have quiet working space and to make the maximum use of time. When we arrived we were dismayed to see we were coinciding with a very large banking conference taking over the hotel.However we need not have worried as we were taken immediately by the staff to the executive club floor and looked after with sustained personal attention and courtesy. Our room was extremely well appointed and spacious and the executive club facilities -breakfast, tea and cocktails were very good indeed. The speedy handling of any and every request was impressive as was the staff friendliness and charm. Whoever trains the staff should be congratulated : everyone we encountered seemed to take a genuine pride in helping the customer.
The restaurants and bars were outstandingly good especially the Cherry Garden. The pool was very big and had lovely pool side sitting areas. I would not want to stay anywhere else in Singapore and would like to thank the staff for making the trip so enjoyable.

Room Tip: Try the Executive Club rooms if you can
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask GRPOxford_England about Mandarin Oriental, Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
“the island”
5 of 5 stars Reviewed November 12, 2012

always if I had the chance for a stop over in Singapore - the Mandarin Oriental it's a must. the courteous service, the ambiente inimitable. it's a unique experience, and always as it should be or even better than last stay. that's the reason why it's worthwhile to make a break there.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Christoph W about Mandarin Oriental, Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phan Thiet, Vietnam
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great service”
5 of 5 stars Reviewed November 11, 2012

Having been to Singapore a few times and stayed in varying locations - this was perfect. great hotel, and very attentive service, . I must say the best breakfast I have experienced anywhere. On the other hand, the food was simply outstanding! Be sure to call ahead for a reservation....this place is in high demand.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Marlene S about Mandarin Oriental, Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 3 cities Reviews in 3 cities
“Short getaway”
4 of 5 stars Reviewed November 11, 2012 via mobile

Booked it for my post birthday celeBration and it met my expectations. Best bed ever slept on (wanna have the same in my room!!!). Room was cleaned while we were in the pool. Breakfast was fantastic with different stations based on your preference..loved the fresh juice but didnt like the coffee that was initially served (not that hot).

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Treveller_82 about Mandarin Oriental, Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Top Contributor
70 reviews 70 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
83 helpful votes 83 helpful votes
“Nice but no wow factor”
4 of 5 stars Reviewed November 10, 2012

Harbour view room with lovely view and hubby enjoyed the working desk. It was nice enough but felt very corporate and didn't feel particularly luxurious to us. The bed had a big ridge in the middle so wasn't great. Air con was no where near powerful enough though an engineer did alter it to be colder after a couple of hot nights. It's a dark hotel and although they staff were friendly it just wasn't memorable and we would try the Fullerton Bay next time as we prefered the look of it and it's location. That said we did enjoy our stay here.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Ask babybuny about Mandarin Oriental, Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Singapore

Also Known As:
Mandarin Oriental, Singapore Hotel Singapore
Mandarin Oriental, Singapore Hotel
Mandarin Oriental Singapore
Mandarin Singapore
Oriental Hotel Singapore
Oriental Singapore
Singapore Mandarin
Singapore Mandarin Oriental
Mandarin Oriental, Singapore
Address: 5 Raffles Ave, Marina Square, Singapore 039797, Singapore
Phone Number:
Region: Singapore > Singapore > Downtown Core
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Singapore
#5 Luxury Hotels in Singapore
#6 Family Hotels in Singapore
#15 Romantic Hotels in Singapore
Price Range: $$$$
Hotel Class:5 star (5*)
Reservation Options:
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Mandarin Oriental, Singapore
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