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“Probably Will Come Back for Business Trip” 5 of 5 stars
Review of Regent Singapore

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Regent Singapore
5.0 of 5 Hotel   |   1 Cuscaden Rd, Singapore 249715, Singapore   |  
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Ranked #35 of 293 Hotels in Singapore
Hong Kong, China
Top Contributor
54 reviews 54 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
60 helpful votes 60 helpful votes
“Probably Will Come Back for Business Trip”
5 of 5 stars Reviewed December 3, 2013

Location: a good 15 minutes walk from Orchard MRT. It's really at the begining of Orchard Road, and at least 2-3 bus stops away from where the happenings start. There is a supermarket at Tanglin Mall, which is just 1-2 minutes walking distance from this hotel. Trader Hotel is just right next to this hotel, and so is St. Regis. There are eateries options around, but not so much of local hawker food, unless you walk 5-7 minutes to the nearby Orchard Tower.

Room: Well maintained, but the room we got was quite dated. Distinctive smell when you first entered. Make sure you keep the aircon running or it will take you longer to get used to the smell (just remember: carpet and RH 85 and 30C outside don't go well in particular). Other than that, nothing to complain.

Staffs: Friendly and more importanly, efficient. I like the front desk most - they are polite and professional. Courterous, but make no mistake they are trying to get you room rather than be your new Facebook acquitance.

Recommend for: Business trip, definitely, as you are likely to get in a cab rather than taking the stroll to the mrt station for your visit.

Conclusion: I got a good deal for my booking, so the price kinda made up the shortfalls. I would definitely consider this hotel if i come back for business. For leisure, I probably would go for something closer to the mrt stations, unless you don't mind all the walking.

Room Tip: Pick high floor
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne_Arrowsmith, Director of Marketing at Regent Singapore, responded to this review, December 10, 2013
Dear po-hk,

Thank you for wrtiing such a comprehensive account of Regent, it's location and proximity to the MRT and Orchard Road.

We are delighted that the friendliness and efficiency of our staff impressed you and that you will consider returning to Regent when buniess next brings you to Singapore.

On your next visit; if seeking local food; you might find the food court at Tanglin Mall more convenient than the eateries at Orchard Tower. It is just across from the hotel and offers variety and friendly prices.

If I can be of assistance when you are planning your next visit, please be sure to contact me.

Warm regards,

Anne Arrowsmith
Director of Marketing.
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954 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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doha
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 3, 2013

Excellent location, very near to the orchard road. The rooms are quite contemprary with all modern amenities, decent size. Good food. would stay again. Excellent service; staff are very helpful. Though the hotel is pricey.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffRednourHotelMgr, Manager at Regent Singapore, responded to this review, December 5, 2013
Dear Nakse,

Thank you very much for sharing your feedback. I am most pleased to hear that you would return! Although you found the hotel pricey, I do hope you found it to be good value for money.

Looking forward to welcome you back in the near future!

Kind regards,

Jeff Rednour
Hotel Manager
Regent Singapore
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Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 2, 2013 via mobile

We spent 3 nights at the Regent last weekend and have nothing but high praise for the hotel and its staff. There is a wonderful ambience as soon as you enter the hotel with fabulous vases full of orchids, chandelier lighting and modest Christmas decorations.

We loved the firm mattresses and one of the best features of our room was the number of electrical sockets sadly missing in most hotels. We booked several months ago and got a very competitive room rate which included the excellent buffet breakfast where we were spoilt for choice. We also ate in the Summer Palace one night and enjoyed a wonderful Chinese meal.

The Regent is an easy walk to Orchard Rd which was a big plus for the keen shoppers amongst us.

Stayed November 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne_Arrowsmith, Director of Marketing at Regent Singapore, responded to this review, December 11, 2013
Dear bjw100,

We are delighted to read that your recent stay at Regent hit all the right cords and that you were impressed with the ambiance as well as our staff.

Our guest rooms were refurbished early this year and one of the new features that has proved very popular, is the addition of conveniently located electrical outlets all around the room.

Wishing you happy holidays and a speedy return,

Anne Arrowsmith
Director of Marketing
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Milan, Italy
Top Contributor
121 reviews 121 reviews
43 hotel reviews
Reviews in 40 cities Reviews in 40 cities
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed November 26, 2013

Having stayed at a range of hotels in Singapore, we thought we would give the Regent a try to see whether it would hold up to the Four Seaons name. It is always difficult to fault Singaporean service and I am happy to say that we couldn't do this. The staff were helpful and pleasant.

We were booked into a deluxe room with executive lounge access. We quickly noticed as we made our way to our hotel room that the hotel was dated and in need of a major renovation. Once we got to our room, we were astonished at its small size and even more amazed at the age of the fixtures in the bathroom and its miniscule size. People often joke about rooms being big enough to swing a cat - well, there aren't many bathrooms these days that you would struggle to swing a cat except this one. You would actually struggle to fit a cat in the bathroom with you.

If you were a couple staying there, you would need to decide who was going to have the use of the bathroom first - there was simply not enough room for two people to be in there, especially if one of you wanted to use the toilet while the other wanted the sink. The fixtures and finishings in the bathroom are well past their used by date.

The wardrobe was old and we struggled to get the light to go off when the doors were closed. There was mould on the windows from condensation and the room generally had that "musty tropical mould" smell. It was a hotel room first when I worried about walking around without slippers "before" my shower!!!

On a positive note the bed was very comfortable and didn't feel or look as old as the room, but the pillows were an incredibly dense feather which while we managed to sleep with them, were not very light and fluffy.

The executive lounge evening apertifs and the breakfast also were one of the most basic I have experienced in any hotel lounge.

After talking to staff about occupancy I was assured the hotel had plenty of rooms and then asked about whether we could get a late check-out since our flight did not depart until 2100. We were told the latest they could offer was 1400 after which we would have to pay half the day rate until 1800 and then the full rate after that. Not an enticing offer.

A disappointing experience overall which the staff service could just not make up for, I was glad that it was only one night. I won't be back.

Room Tip: Ask if they have any renovated rooms!
See more room tips
  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffRednourHotelMgr, Manager at Regent Singapore, responded to this review, November 29, 2013
Dear The Guardian Angel,

I am very sorry to learn of your unfortunate one night experience. I only wish we we could have reacted sooner to your concerns and perhaps shown you some different rooms while you were still here. I would like to understand more about your specific room and how we can address the issues you described. If you would be so kind as to contact me directly jeff.rednour@fourseasons.com it would be most appreciated.

Thanks very much and kind regards,

Jeff Rednour
Hotel Manager
Regent Singapore
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New Delhi, India
1 review
4 of 5 stars Reviewed November 26, 2013

excellent hotel location , 2 minutes walking distance from Orchard street and Hard rock café .

Indian restaurant of the hotel is just awesome , best Indian food I had outside India .

Not to forget Loccitane toiletries

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffRednourHotelMgr, Manager at Regent Singapore, responded to this review, November 29, 2013
Dear Sumeetbatra2000,

Thank you for taking the time to share your feedback on TripAdvisor. I am glad you enjoyed the food at the hotel and the L'Occitane amenities. Looking forward to welcome you back soon!

Kind regards,

Jeff Rednour
Hotel Manager
Regent Singapore
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New York City -- Greatest City in the World
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 25, 2013

The Regent is a very nice property that;s a Four Seasons but with little Four Seasons' branding to tell you that. My stay was very short so I can only assess the room, room service and the gym, but all were very well done. The room was good sized with a luxurious bathroom featuring high-end bath products from L'Occitane. Great bed, TV and everything else you'd expect from a Four Seasons. Room service was well-presented and very tasty. The gym was very well-equipped for someone who likes weights and machines (me), but only had three treadmills so the aerobics crowd might be a little disappointed. All other service was consistent with what you'd expect at 5 star hotels in Singapore. Definitely worth a stay.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne_Arrowsmith, Director of Marketing at Regent Singapore, responded to this review, December 1, 2013
Dear Talent_Guy,

Many thanks for selecting Regent Singapore as your hotel of choice while in Singapore. We sincerely appreciate your kind words and for taking time to share your recent experience.

We do hope that your next visit will be longer and that Singapore will soon join the ranks of New York as being one of your favourite cities.

Warm regards,
Anne Arrowsmith
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 25, 2013

My son booked our accommodation in Singapore after looking at the numbers of properties on line pretty closely. He travels to Singapore reasonably often and has stayed in a number of different hotels.
He did an absolutely brilliant job in selecting the Regent Singapore for our 4 night stay.
From the moment we arrived the service we received from everyone we had contact with, without exception, was outstanding.
The ambiance in the hotel is first class. The orchid displays in the foyer were breathtaking and the decor beautiful and the lounge areas very inviting.
Our room was extremely comfortable and the attention to detail was noticable everywhere.
The international buffet breakfast was special and very enjoyable.
Our stay at the REGENT Singapore was one of the highlights of our trip and it sets a very high standard and one from which I will be comparing hotel stays in the future.
Well done everyone and it is a pleasure to see such outstanding service. Thank you and we will most definitely be back!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne_Arrowsmith, Director of Marketing at Regent Singapore, responded to this review, December 1, 2013
Dear Corr48,

We are delighted that your recent experience at Regent Singapore lived up to expectations and that our staff provided excellent service and made you feel welcome.

Our thanks to your son for recommending us and to you both for selecting Regent for your four night stay in Singapore.

Warm regards,
Anne Arrowsmith
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Regent Singapore

Address: 1 Cuscaden Rd, Singapore 249715, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Singapore
#26 Business Hotel in Singapore
#30 Family Hotel in Singapore
#33 Luxury Hotel in Singapore
#36 Romantic Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Regent Singapore 5*
Number of rooms: 440
Official Description (provided by the hotel):
The Regent Singapore, a Four Seasons Hotel, is built around a sun-filled atrium that ascends through the building’s 12-story interior. Conveniently located in the city’s most select area, the hotel is central to the business district and minutes walk to tranquil Botanic Gardens and Orchard Road, Singapore’s premier shopping and entertainment hub. ... more   less 
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Also Known As:
The Regent Singapore Hotel Singapore
Regent Hotel Singapore
Singapore Regent
Regent Singapore

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