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“Good service!” 4 of 5 stars
Review of Regent Singapore

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Regent Singapore
5.0 of 5 Hotel   |   1 Cuscaden Rd, Singapore 249715, Singapore   |  
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Ranked #33 of 292 hotels in Singapore
Sydney, Australia
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
“Good service!”
4 of 5 stars Reviewed December 12, 2012

The service at this hotel is exceptional - friendly and warm. From reception to the staff at the pool, they are more than happy to see to their guests' needs. It's great to see staff anticipate your need and come to you before you even ask for them!
The reception area and grounds are well taken care of - orchids beautifying the reception area with a pianist playing in the background and fragrance that changes every now and then as informed by the manager.
Just behind the hotel is Tanglin Mall with shops for the expat where you can get nice quality batik shirts and dresses and a Thai restaurant that serves their own signature dishes which you can't find in an ordinary Thai eatery/restaurant.
It's a nice place to go back to to rest and relax.... Nothing like being waited on hand and foot!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Portuguese first
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  • Spanish first
  • Swedish first
  • Thai first
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English first
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed December 9, 2012 via mobile

Im a frequent traveller and I have never written a negative review but this time I have to. I usually stayed at Grand Hyatt but this time I wanted to try something new. I was planning to stay 3 nights here but now I change it to 1 night and change to another hotel.
The service is excellent, everyone is nice and friendly. However the room went wrong big time.. I'm a light sleeper so I requested a quiet room, checked in at 2pm and got the room upgraded on Club Floor. The room is spacious but all the furniture are old, when I opened the door, the ventilation on the wall was full of dust and it's all over on the floor. I did not expect anything like this in a 5 star hotel...
And the room is not quiet at all, air con is loud and housekeeping was refilling the ice on the floor and I could actually hear him pressing the door bell next door and walked in to the room... I was planning to take some rest after landing but I couldn't, so I went out instead.
I didnt ask for room change as it is a club floor room already and I think everyroom is just the same as they all share the air con system. If I didn't pay so much money for that I may just let it go but the price is similar to four seasons and shangri la and I expect Regent can keep up the standard.
Anyway I will not come back again.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bangkok, Thailand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 9, 2012

The hotel is clean, nice, comfortable, great service, great breakfast buffet, great gym, steam room and sauna, great location about 8 minutes walk to the Orchard road, shopping area! I love it that it is not right in the middle of shopping mall because it will be too busy and loud. So I love this hotel that it is located not too far from shopping places but not on the Orchard road or inside the shopping mall with noises and crowded people. I got to relax and enjoy quiet time after shopping and sightseeing. Love it and will go back again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed December 8, 2012 via mobile

We arrived at 2:00 AM in the morning, all smiles every where. The Reception Desk checked us in immediately. No waiting time for check-in. Possibly we were lucky the room was ready at this time. The hotel was beautifully decorated during the xmas season. Our room was spacious and very clean. The hotel is situated where within a matter of minutes, you are In Orchard Road where all the high scale stores are located. We had lunch at the hotel's restaurant, Basilico. Great array of food, appetizers and desserts. Just great!! We used the Business Center, free of charge, and even printed out copies. Overall experience, a perfect stay. Would definitely recommend the hotel.

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Kuala Belait
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 7, 2012

Definitely one of the better hotels in Singapore. Also one of the older hotels which is maybe why it feels much more open and spacious than some other hotels in Singapore. When I checked hotels around the Orchard area it was one of the cheaper ones, which was surprising as I have stayed in much smaller and less impressive hotels that were more expensive. Rooms are big, beds are big, mattresses are soft and the staff are very friendly and helpful. The Christmas lights in the lobby area were beautiful and added to the attraction of the hotel as it is all built around a huge open central area. Location is great for Orchard rd, but also for Tanglin Mall and the Botanical gardens. Would definitely recommend this hotel and will definitely use them again. Oh one last thought - I thought the breakfast was fantastic, and possibly one of the nicest I have ever had in a hotel.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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York, United Kingdom
Top Contributor
128 reviews 128 reviews
58 hotel reviews
Reviews in 66 cities Reviews in 66 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed December 6, 2012

This hotel is part of Four Seasons family and really looks the part . Quiet well furnished large room , obligatory large LCD TV , great shower nice atrium style central concourse ..
Had dinner in the Italian restaurant on site and it was great too..
Well recommended.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 3, 2012

Stayed for a weekend and wished it could have been longer. The service from staff in all areas was exemplary yet genuinely friendly. It is the service that easily sets it apart from many hotels I have stayed in.

I stayed in a deluxe room which was very comfortable and spotlessly clean. Breakfast was included in Basillco which while the usual hotel Buffett breakfasts, offered a wide choice, and of high quality.

Recreation facilities including the fitness centre and swimming pool were of a highs standard - the provision of iced lemon water and fresh fruits as soon as you sit down on the sun lounges was warmly welcomed given the Singapore heat.

Overall, I had a great stay and would definitely choose the Regent again without hesitation. Do not be put off by the totally unreasonable reviews on this page.

Room Tip: Ask for a room as high as possible and not overlooking the adjoining Traders Hotel or Tudor Court.
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Regent Singapore

Address: 1 Cuscaden Rd, Singapore 249715, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Singapore
#23 Business Hotel in Singapore
#29 Family Hotel in Singapore
#31 Luxury Hotel in Singapore
#35 Romantic Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Regent Singapore 5*
Official Description (provided by the hotel):
The Regent Singapore, a Four Seasons Hotel, is built around a sun-filled atrium that ascends through the building’s 12-story interior. Conveniently located in the city’s most select area, the hotel is central to the business district and minutes walk to tranquil Botanic Gardens and Orchard Road, Singapore’s premier shopping and entertainment hub. ... more   less 
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Also Known As:
The Regent Singapore Hotel Singapore
Regent Hotel Singapore
Singapore Regent
Regent Singapore

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