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“An old dame on the hotel scene, providing much-needed space and service” 4 of 5 stars
Review of Regent Singapore, A Four Seasons Hotel

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Regent Singapore, A Four Seasons Hotel
5.0 of 5 Hotel   |   1 Cuscaden Rd, Singapore 249715, Singapore   |  
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Hotel amenities
Special Offer
Weekend Escape Package
Ranked #35 of 300 Hotels in Singapore
Certificate of Excellence
Singapore
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“An old dame on the hotel scene, providing much-needed space and service”
4 of 5 stars Reviewed November 15, 2012

The Regent is one of the older hotels in Singapore, and you can tell by its structure - hotel rooms are arranged in a square, overlooking the spacious lobby. Newer hotels, constrained by space, are often crammed into tiny corridors to maximise the number of rooms.

Despite the slight wear and tear to the facade, the hotel is nonetheless extremely comfortable and provides excellent creature comforts.

The rooms are spacious and clean, and I especially liked that L'occitane products are provided in the bathroom.

The restaurants are also excellent choices. While they may be pricey (you can get much cheaper food options if you walk out to Tanglin Mall), the food is delicious. My family and I ate at Basilico for brunch and we all loved the enormous Italian spread. The many cheeses available are a rarity in Singapore and if you're a dairy-fan, it's a must-try. The Chinese restaurant Summer Palace also produces exquisite and comforting Chinese fare.

The one standout feature of this hotel for me has to be the pool, or rather the pool service. Most 5-star hotels in Singapore boast of a pool, and while the one at Regent is not big, and has a rather strange and sudden drop off into the deep end, the service was by far, the best I've experienced. The staff are incredibly attentive - bringing guests water and cut fruits on a regular basis. I saw one staff go out of his way to help a guest in a wheelchair take a dip, while another helped a clueless dad hunt down a hairband to tie his daughter's hair. Smiles were never in short supply.

The one thing that perhaps works against this hotel is its location. For guests who prefer a quieter location, far away from the hustle and bustle of Orchard Road, this is the hotel for you. My family and I were hoping to do the odd bit of shopping, but options were scant. You can take a 15-minute walk to the heart of Orchard Road, or catch a bus. We decided to stay in and enjoy the hotel instead.

All in, this is a great hotel to stay in, although prices are rather steep.

Room Tip: Ask for a pool-facing room if possible. the cheapest rooms face the back of Tanglin Mall with its ai...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,140 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
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English first
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 13, 2012

I would say is a disappointed stay with very lousy service. I thought it is a 2 or 3 star hotel. Service standard of the staffs is totally disappointed. While you are carrying a lot of things they don't even offer to help at all. Inflexibility too.
Not recommended at all. There are lotsa better service hotel around the corner. Please think twice.

Room Tip: lobby is nice but the rest is definately no go
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffRednourHotelMgr, Manager at Regent Singapore, A Four Seasons Hotel, responded to this review, November 14, 2012
Dear Schnider77,

I would very much like the opportunity to understand what occurred during your stay. We pride ourselves in providing the highest possible level of service and it is very disappointing if any customer is dissatisfied. Please do contact me directly at jeff.rednour@fourseasons.com.

Kind regards,

Jeff Rednour
Hotel Manager
Regent Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto Canada
Level Contributor
107 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed November 12, 2012

My husband and myself totally enjoyed this hotel for its beauty, hospitality and perfect location.
We also enjoyed the restaurant facilities at the hotel particularily the Indian Restaurant upstairs.
The food was delicious and the service impeccable. The room was large, clean and decorated very classy. Maid service was prompt and friendly.
The lobby was artistically decorated with a huge Orchid display. Friendly, English speaking efficient front desk staff.
The hotel is located a short distance from Orchard Rd, where we found every thing available to our needs, coffee, sushi, shopping at some of the high end stores and various underground malls at every subway stop. We felt very safe walking through the streets of this impressive city.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaipur, India
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed November 10, 2012

The location in a "quite" part of Singapore, around Tanglin Area. It was lovely place for business trip, because we could have some good rest after a hectic day. And I really loved the food from room service (I was too tired to go outside the hotel). Good price, huge portion (it could be shared for 2 persons, while I was alone), great taste

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed November 10, 2012

Bog standard business hotel - well poisitioned in Singapore just off Orchard Road.
Excellent and helpful service - especially by the gym team. But the staff are working in a large hotel that is not ageing well.

Room Tip: The higher the better I suspect
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 8, 2012

Singapore has a lot of hotel options for business travellers. The Regent is one hotel I highly recommend. Location is good, service is excellent and all round it is a great place to come back to after day full of meetings.

One thing that makes the difference at The Regent are the staff. Well trained, attentive and overall nice.

The Regent is a great place to base yourself while in Singapore.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
australia
Level Contributor
41 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed November 8, 2012

My wife and I stayed on a Friday and Saturday night in November 2012. This was our first stay at The Regent & we were impressed with the entire hotel. Perhaps it was just a noisy group of people but on the Friday night it sounded like a drunken party with people singing and yelling,laughing out loud etc. until just after midnight. On Saturday night the same thing again (maybe the same group) but finished a little earlier.Maybe we were unlucky & this doesn't happen often. Our room was on a lower floor, maybe the noise dissipates on higher floors.Our standard room & the bathroom was modern,clean & large.Breakfast was excellent & everything you could expect. Service by all the staff was good.Location too was good,just a short walk or 5SD taxi to Orchard Rd.Dept. stores.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffRednourHotelMgr, Manager at Regent Singapore, A Four Seasons Hotel, responded to this review, November 14, 2012
Dear Kangarooboy,

Thank you very much for sharing your positive experience in the hotel, with the exception of noise from other guests. I can assure you that this is not a regular occurance and any noise complaints from guests are addressed by our Manager on Duty/Security Personnel. I do hope we can welcome you back to Regent Singapore in the near future! Please do contact me directly if I could be of any assistance.

Kind regards,

Jeff Rednour
Hotel Manager
Regent Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Regent Singapore, A Four Seasons Hotel

Address: 1 Cuscaden Rd, Singapore 249715, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#14 Spa Hotel in Singapore
#25 Family Hotel in Singapore
#28 Business Hotel in Singapore
#33 Luxury Hotel in Singapore
#35 Romantic Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Regent Singapore, A Four Seasons Hotel 5*
Number of rooms: 440
Official Description (provided by the hotel):
Regent Singapore, A Four Seasons Hotel, is built around a sun-filled atrium that ascends through the building's 12-story interior. Conveniently located in the city's most select area, the hotel is central to the business district and minutes walk to tranquil Botanic Gardens and Orchard Road, Singapore's premier shopping and entertainment hub. ... more   less 
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Also Known As:
The Regent Singapore Hotel Singapore
Regent Singapore, A Four Seasons Hotel
Regent Hotel Singapore
Singapore Regent

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