We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Family Weekend” 4 of 5 stars
Review of Novotel Singapore Clarke Quay

Save Saved
You added Novotel Singapore Clarke Quay to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Novotel Singapore Clarke Quay
4.0 of 5 Hotel   |   177A River Valley Road, Singapore 179031, Singapore   |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
Singapore River Cruise
Ranked #70 of 291 hotels in Singapore
Write a Review

3,382 people have reviewed this hotel

Traveler rating
    901
    1,586
    609
    191
    95
See reviews for
1047
1078
323
630
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (405)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
A TripAdvisor Member
4 of 5 stars Reviewed November 13, 2010

late check out was offered without asking when travel details were revealed. concierge was very accomadating.
tour desk was very helpfull - it appeared that a new person who didnt know all the tours was on but was very poficient is finding out what was required

  • Stayed November 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, November 17, 2010
Dear Emerald,

We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay.

Thank You and we look forward to welcoming you back to Novotel Singapore Clarke Quay on your next visit again.

With kind regards,
Lionel Sim
Quality Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 11, 2010

We stayed 4 nights at the Novotel in October and were very happy with most things. After reading reviews on TripAdvisor I booked a room facing the river and not Clarke Quay because a lot of people complained about the noise from Clarke Quay. We were on the Premier Floor (24th floor) and the view was OK but would have been so much nicer on the Clarke Quay side - don't think the noise would have worried us on the 24th floor. The service on the Premier Floor was well worth the extra - we loved the drinks and snacks in the lounge from 6 - 8 pm but ate breakfast in the main restaurant because the lounge was a bit small. Should have free internet in rooms on Premier levels - available in the lounge area but would have been more convenient in room. Had trouble trying to get the air conditioning to a non-freezing temperature and had to turn it off most of the time because it was just too cold. The position of the hotel was very convenient to everything. Don't be put off by the not-so-attractive exterior - the interior is beautiful. Also, wish we had thought about getting the balcony door unlocked. All staff were very courteous.

  • Stayed October 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, November 21, 2010
Dear rjcvictoria,

We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay.

We will certainly share your delightful hotel experience with The SQUARE restaurant team and are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously enhance the quality of our amenities and services.

We look forward to welcoming you back to Novotel Singapore Clarke Quay on your next visit again.

With kind regards,
Lionel Sim
Quality Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melaka,Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 11, 2010

Overall service is good.Only adverse experience is with your breakfast omelette chef.He did not look happy to serve me.My both day experirnce with him is the same .On the second day after finishing doing my omelette he put it aside even though I was waiting right in front of him and proceeded to serve other guest.After he had served the other guest I had to demand from him for my omelette.Only then he reluctantly gave me the cold omelette without a word.You definitely have a problem staff there.

  • Stayed November 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2010

Hi guys - as per my title above I had no problems with the Hotel and its services. It was an absolutely fantastic location - close to everything and everywhere we wanted to go. If I did have ANYTHING to add - it would be about the Premier Room facilities. We were overseas in one of the Asian countries about 2 years ago and whilst I cannot remember the hotel, I do remember that they also had a premier lounge for guests. The thing that was brilliant about it and you do not have this - is that they served Alcohol from 12.00pm onwards till they closed. When you are on holidays this is fantastic. So whilst this is not a priority for guests there on business, it is great for persons such as ourselves who are on holidays etc. Just a suggestion for you guys. Thank you for a great stay.

  • Stayed October 2010
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, November 17, 2010
Dear Sir/Mdm,

We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay.

We will certainly share your delightful hotel experience with our team and are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously enhance the quality of our amenities and services.

We look forward to welcoming you back to Novotel Singapore Clarke Quay on your next visit again.

With kind regards,
Lionel Sim
Quality Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed November 9, 2010

This is an excellent hotel, offering great value for money and first class service.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, November 17, 2010
Dear Sir/Mdm,

We very much value your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay.

We look forward to welcoming you back to Novotel Singapore Clarke Quay on your next visit again.

With kind regards,
Lionel Sim
Quality Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Novotel Singapore Clarke Quay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Singapore Clarke Quay

Address: 177A River Valley Road, Singapore 179031, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Family Hotel in Singapore
#52 Business Hotel in Singapore
#53 Romantic Hotel in Singapore
#56 Luxury Hotel in Singapore
#70 Top resorts Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Singapore Clarke Quay 4*
Official Description (provided by the hotel):
Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Travelocity, Hotels.com, Expedia, Orbitz, Booking.com, ACCOR, Cheap Tickets, Tingo, Otel, HotelTravel.com, TripOnline SA, BookingOdigeoWL, Priceline and Venere so you can book your Novotel Singapore Clarke Quay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Singapore Clarke Quay Hotel Singapore
Novotel Clarke Quay Singapore
Singapore Novotel

Owners: What's your side of the story?

If you own or manage Novotel Singapore Clarke Quay, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.