When you have a reservation for the evening and you indicate that you won't arrive until 2am or so the next morning, you would think they'd have those late arrival reservations set aside and ready to get you in and to your room when you arrive...wrong.
I arrived at 2:30a just as I indicated in my reservation and then ended up waiting for about 30 minutes while they checked on what rooms were or were not available. They then needed to go verify if the room was OK for me to go into. Not sure what the heck that was all about, especially since it was only me at reception, but they did say they gave me an upgrade room, even though it had two single beds (reserved a king) but it had a nice view of the city, I'll give them that.
The quality of the breakfast was poor. Food was cold, in some cases sparse, then even though I had breakfast included in my rate, I still got double charge one day because they insisted I needed to fill out a bill, which I did, but I knew that would bite me at checkout. So stay tuned. I hit McDonalds and 7-11 after the first two days and bypassed the restaurant, even with supposedly included breakfasts, it wasn't even good enough to be free, except maybe the pineapple juice, that was pretty good!
The room was clean for the most part, but the AC unit rattled quite a bit in the middle of the night, but turning it off then on seemed to fix it. The pillows sucked. They were hard or way too spongy, beds actually were OK. But even on an upper floor, I oculd hear the club music from Clarke Quay nightclubs most of the night, which sort of sucked too.
Then at check out, I spent nearly another half hour arguing over the breakfast bill. they said I signed for the bill and should pay. I said that the breakfast area insisted I sign because for whatever reason my room number was not on the list. I think we were only talking about 17 Singapore bucks, but they had to dig out all the receipts to try to find the double charge and actually didn't find the receitp while I was there, so they finally removed the charge.
Also be aware, if checking out early, the club kids come to the hotel to pick up taxis and this seemed to delay getting a taxi a bit in the morning Plus, it looked like a bunch of couples were heading up to try to get a room for the morning (6:30a by the way) so maybe that's why my room wasn't ready or a king bed wasnt' ready when I checked in at 2:30a as they were handing then out to the nightclub kids wanting a bed to share...
Will I return, I probably would only because this is one of the recommended hotels for my company. But, the shopping mall and food court serving a lot of different cheap foods was a great feature for a guy traveling and eating solo, as is the McDonalds, Starbucks, and 7-11 right there too.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
As our valued guest, we very much appreciate your feedback regarding your stay at Novotel Singapore Clarke Quay.
We are concerned on reading your comments and would appreciate if you could contact the hotel directly at H5993@accor.com so we can investigate, follow up and also clarify some details further in relation to your reservation at the hotel.
We look forward to welcoming you back to Novotel Singapore Clarke Quay on your next visit.
With kind regards,
Quality Service Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.