Sometimes when you walk into a new place, some of the sight and sound would give you a quick 2 seconds lasting impression - and this hotel is in fact the first one that gave me the one eye brow type of facial expression. It's one of those hotel that has their lobby up on Level 7, and when the lift opens, that welcoming fragrance overwhelms you a little. You would look around for the source, and it could not have been the fresh flowers around. It was not a stench or anything, but it's not a comfortable smell. I did not like it very much really.
I arrived past midnight, so obviously I was tired and hoped that I would be able to check in quickly. I was surprised that it took me quite a while, to even get to the correct room was also quite a story. I always and insist on a King Sized bed (KSB) and non-smoking. The rest of my request are secondary, but I will and do not tolerate if I do not get those two criterias into my stay.
Before being handed of the key card, I specifically remind him that I wanted to have KSB and the room must be non-smoking. Sometimes, travel agents are not very good in passing the message around. Bad enough, I have to wait quite a while at the counter, 2 front desk personnel vs. 3 patrons, you would think "how slow would this process be, right?" Yes, I believe I had to wait a good 15 minutes before it was my turn. Well, he said that they were going to upgrade me for free. I accepted that with thanks - though I am not hard up for such fortunes.
When I walked into my 1st room - I could already run amok, smelling the cigarette smell lingering. I double checked and indeed the cleaned ash tray was there and there were two nicely tugged in single beds! So I picked up the phone and called "downstairs", requesting for a change of room. He then told me that there were no more rooms available - and was trying to persuade me to stay in there. I was not going to accept that, and if I had to pay for higher category I would. He called me after 5 minutes, sending the porter up with the new key cards. I opened the door, the porter just handed me the key, swapped with mine, and then walked me to the lift. Now even in smaller towns in Malaysia, porters will ensure that I am escorted to the right room, but here, the guy just walked to the lift lobby, while he took to go down and I took to go right up. And this is the same guy, who stuff the luggage trolley into the small lift, and asked me to go up with him. Luckily, I requested him to scoot the trolley towards his side a bit - but otherwise wouldn't be squeezing my face against some body else's shirts, coats etc. OK, so that was the same guy - I shouldn't have expected better service.
The new room was nice and cozy. So that's a good thing on this trip. 2116 has a view of the Marina Bay Sands from afar, and certain parts of the Quay below. So if you like some views, try to choose rooms of that side. Nothing spectacular though, the hot water is only luke warm-cold, so that can be a problem for little children. But one thing that stands out for me is that the emergency torch light (yes, it was working) is situated in the living space, under the TV console, openned and easily reachable; and not tucked somewhere in the wardrobe or toilet (unless you are do hide & spend most of your time in the hotel in those places - SMILE). So, I feel that the design of the room did take some safety points into consideration and that's very well appreciated.
Internet connection was wifi. Pretty decent speed.
Location wise - literally next to food haven of Clarke Quays which has an international variety of food. Some restaurants are quiet enough to be able to conduct work dinners there. The awesome thing about the place is that, even at 1030pm, the quay is still quite busy with people. Not crowded but just busy. Also on the Ground Floor, there is a Seven 11, and a box of 16 pcs Paracetamol may cost you up to SGD20/ USD17. So always bring your own.
When I checked out, the smell at the lobby was still there. Quite uncomfortable. Will I come back again? Not if I absolutely need to. Good thing my HQ office is moving soon from that area.
Nothing much to do with the hotel, but you like hotels which have the reception on the ground floor, this is not a place for you. Otherwise, it's quite okay provided you get the type of room you requested for.
- Official Description (provided by the hotel):
- Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more less
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- Also Known As:
- Novotel Singapore Clarke Quay Hotel Singapore
- Novotel Clarke Quay Singapore
- Singapore Novotel