The hotel is in good location and that's obvious enough to charge a hell of a lot for a room. The list of unsatisfying issues is long.
- Staff was professional but not very friendly.
- Breakfast was ok but for the price level way below expectation.
- Most of the hotels I stayed in Singapore are providing various toiletries, such as ear pads, lotion , etc. Novotel did only supply the minimum like shampoo, soup. Not a standard for this price level.
- TV remote was not working, could not change channels.
- Reception service on arrival with the taxi was minimum. Staff was waiting for me to ask them to help with my bags. The only thing they pointed out that you have to go to the 7th floor to check in.
- and the list could go on.
To say that the above is not a problem for a budget hotel, where you do not expect to much service for the price. However being a Novotel and looking at the price tag makes the whole thing different. One expects everything to work perfect and all features to be there.
I don't think I will stay again at the Novotel in Singapore as there are cheaper and better options nearby.
- Official Description (provided by the hotel):
- Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more less
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- Also Known As:
- Novotel Singapore Clarke Quay Hotel Singapore
- Novotel Clarke Quay Singapore
- Singapore Novotel