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“comfortable Stay with convenient amenities” 4 of 5 stars
Review of Marina Mandarin Singapore

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Marina Mandarin Singapore
4.5 of 5 Hotel   |   6 Raffles Boulevard,Marina Square, Singapore 039594, Singapore   |  
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Ranked #50 of 294 Hotels in Singapore
Top Contributor
64 reviews 64 reviews
23 hotel reviews
Reviews in 14 cities Reviews in 14 cities
39 helpful votes 39 helpful votes
“comfortable Stay with convenient amenities”
4 of 5 stars Reviewed February 9, 2014 via mobile

stayed 2 nights at Marina with overall good experience.
Housekeeping service is good and prompt. Room is spacious for twin sharing but become kinda tight if you throw in additional bed for triple sharing.

plus point : pillow menu !!!!

Located just next to Suntec Convention Centre and Marina Square Shopping Mall gives tons of option for meals and shopping!

Stayed February 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review, February 11, 2014
Dear Jarain,

Thank you for your great review and I appreciate the time taken for your valuable feedback.

It’s wonderful to know that you’ve enjoyed your stay with us. We’ve always strive to exceed guests' expectations, and I’m glad to know that you’re happy with the pillow menu that we provide and that Marina Mandarin had left a positive impression on you.

Thank you for staying with us and I look forward to welcoming you back soon.

Warm Regards
Kurt O. Wehinger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,974 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (509)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Christchurch, New Zealand
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 8, 2014

This is a wonderful hotel, with extremely convenient location right next to Marina Square mall!
The service I received was top notch, with extremely friendly and helpful staff. The room I had was well laid out and comfortable, and the inclusions (minibar and laundry) made it great value for money.
Thanks for a very pleasant stay!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review, February 10, 2014
Dear Peter W,

Thank you for the great review and I appreciate the time taken for your valuable feedback.

It is my pleasure to have made your stay an enjoyable one and at Marina Mandarin, we always strive to exceed guests' expectations each and every time with our signature Asian grace, warmth and care. I am glad you enjoyed the mini bar offers too. This is channeled to the team and I am sure feedback as such will serve as a great motivation to achieve greater excellence.

Thank you for staying with us and I look forward to welcoming you back again.

Warm Regards,
Kurt O.Wehinger
General Manager
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Hong Kong, China
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 8, 2014 via mobile

1. Found many dust on the panels (the area near the mirror in where you put the toothpaste, shampoo) inside the toilet

2. Poor display quality (snow) of the LCD TV

3. When we exit from the lift (6/F) and walked towards our hotel room, bathing water dripped from ceiling (i.e. from 7/F) and dropped onto our heads. We need to report this to the hotel staff on the same floor. That means, the hotel staff are not alert enough about the surrounding.

4. Poor attitude of the bus driver when we wanted to take the shuttle bus from Sentosa back to hotel. He refused to let us take the bus and very rude.

5. The price per night stay is SG$ 240, really unacceptable with above issues.

  • Stayed February 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review, February 11, 2014
Dear chan2014feb,

Thank you for your review and I appreciate the time taken for your valuable feedback.

Please accept my sincere apologies for the unpleasant experience. Please be assured that the short comings of our facilities have already been looked into and I've also reviewed the service of the bus service provider.

Thank you for staying with us and I look forward to having an opportunity to make your next visit a better one.

Warm Regards
Kurt O. Wehinger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
King's Lynn, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed February 8, 2014

We arrived at this imposing looking hotel after an 11 hour flight from London with my wifes luggage lost in transit. Although this hotel had been booked nearly a year in advance, we had too wait for 2 hours for our room to be ready. Reception staff did not want to help with phone calls to try and track down our missing luggage. Upon being allocated our room we found it overlooked a building site with two crane driven jack hammers smashing concrete. The noise was very intrusive and unacceptable. Return to the front desk and again total indifference when we asked for a different room, none available. The following morning we were woken by the jack hammers just after 7am, so after a shower went down for breakfast and had to queue for over an hour before we were even allowed in the restaurant. Possibly the worst hotel we have ever stayed at. Does not warrant 5 stars and the staff, although busy, need to go back to charm school.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review, February 10, 2014
Dear Dinger B,

Thank you for your review and I appreciate your valuable time taken for the feedback.

Please accept my sincere apologies for the unpleasant experience. I understand it is frustrating to have been kept waiting after such a long flight and it is unacceptable for staff at reception not wanting to assist in lost luggage. I'm sorry the room accorded was facing a neighboring building site and our full house situation could have inconvenience the room change. I've also address the waiting time of guests with the restaurant manager and further actions have been taken.

Once again, I apologize for the unpleasant experience and hope that I will have a chance to make your next stay a better one.

Warm Regards,
Kurt O.Wehinger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Top Contributor
57 reviews 57 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed February 7, 2014

Quite simply the best Hotel I have ever stayed in.......

The staff, the service, the rooms, the ambience, the food - especially the amazing breakfast, the pool, everything 100% top class.

Went on business - cannot wait to return for pleasure!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review, February 10, 2014
Dear YorkTraveller1962,

Thank you for the great review and I appreciate the time taken for your valuable feedback.

I am delighted to know you've enjoyed everything our hotel offers and that Marina Mandarin has made an impression on you. For your next stay, book online on our website and take advantage of the promotions we have to get the best rates.

Thank you for staying at Marina Mandarin and I look forward to welcoming you back again.

Warm Regards,
Kurt O.Wehinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SOUTHAMPTON
Top Contributor
106 reviews 106 reviews
23 hotel reviews
Reviews in 44 cities Reviews in 44 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed February 6, 2014

Stayed here for one night on my way back from OZ. The hotel location is good, and the reception and concierge staff very polite and friendly.

However the room itself really let the hotel down. It claims to be a five star hotel but the room looked a bit tired and could have done with a good clean, I found hairs on the carpet which were to long to belong to me, and found that the shower door didn't close properly so my bathroom quickly became a wet room.

All in all a bit disappointed and there are far better hotels to stay at in Singapore.

  • Stayed February 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review, February 10, 2014
Dear Brandyboy,

Thank you for the review and I appreciate your valuable time taken for the feedback.

Please accept my sincere apologies for the unpleasant experience during your stay. I have raised this issue with the relevant department and pursued further actions to rectify this problem.

Once again, I apologise for the disappointment and I hope you will allow me an opportunity to make your stay enjoyable should you return in the future.

Warm Regards
Kurt O. Wehinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
63 reviews 63 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed February 5, 2014

When I planned this trip to Singapore, I didn't realize it was the Lunar New Year, a big celebration among the Chinese people. Many of the other hotels were booked. I did request for a marina view room and they were able to give me one so I was happy. It is touted as a 5 star hotel but it was a little tired-looking, needs updating. The staff was very helpful, specially the folks at the concierge desk. It was walking distance to the marina and other places we wanted to go to.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review, February 6, 2014
Dear Flaneuretta,

Thank you for the review and I appreciate your valuable time taken for the feedback.

Happy Lunar New Year and I hope you enjoyed the spring lunar atmosphere in town. Indeed, Chinese New Year is a celebrated festive event in Singapore and every year, Marina Mandarin invites a team of lion troupers to perform the traditional Lion Dance on the first day of the Lunar New Year at the hotel’s drive way. Hope you did catch the performance and we have photos of the event on our Facebook if you’re interested.

Thank you for staying with us and I look forward to welcoming you back soon.

Warm Regards
Kurt O. Wehinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marina Mandarin Singapore

Address: 6 Raffles Boulevard,Marina Square, Singapore 039594, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Romantic Hotel in Singapore
#43 Luxury Hotel in Singapore
#45 Family Hotel in Singapore
#47 Business Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Marina Mandarin Singapore 4.5*
Number of rooms: 575
Reservation Options:
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Also Known As:
Marina Mandarin Singapore Hotel Singapore
Mandarin Hotel Singapore
Mandarin Singapore
Singapore Mandarin
Marina Mandarin Hotel Singapore

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