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“Lovely hotel” 5 of 5 stars
Review of Marina Mandarin Singapore

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Marina Mandarin Singapore
4.5 of 5 Hotel   |   6 Raffles Boulevard,Marina Square, Singapore 039594, Singapore   |  
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Ranked #53 of 293 Hotels in Singapore
Burgess Hill, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Lovely hotel”
5 of 5 stars Reviewed April 29, 2012

We stayed here for 6 nights in April. The whole experience was enjoyable and stress free. It is an expensive hotel, but Singapore is generally expensive. I think we paid a lot for our premier room, I am sure we could have got it cheaper. I objected to paying for Internet, it is best to pay for 24 hrs. The pool area is very nice, plenty of beds and umbrellas. The breakfast is excellent, so is the service. It is clean everywhere. I would go back if we go to Singapore again

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review, May 1, 2012
Dear Guest

Thank you for your review.

We are delighted that you have enjoyed your overall stay with us.

Our Hotel provides room packages which include 24hr internet as part of the benefits. One category to mention is the Meritus Club room, where you can enjoy breakfast in the exquisite Club Lounge and also evening cocktail with a panoramic view of the city.

Please contact the Rooms Reservation department at resvn.marina@meritushotels.com to find out more about our Meritus Club rooms.

Looking forward to be of service to you again soon.

Warm Regards
Kurt O. Wehinger
General Manager
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2,713 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (469)
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Karachi, Sindh, Pakistan
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 29, 2012

Simply put, it was a refreshing experience staying in marina mandarin.

Everything you could expect of a 5 star hotel, you were made available with. Location was decent as well. Breakfast was excellent and room service was good.

  • Stayed May 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review, May 1, 2012
Dear Guest

Thank you for your review.

It gives us great pleasure knowing that your stay was enhanced with touches of our signature Asian Hospitality.

We look forward to be of service to you again soon.

Warm Regards
Kurt O. Wehinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed April 29, 2012 via mobile

Reached hotel on 28th April. The lobby on the 4th floor is beautiful. There were alot of reception counters however only 2 of such counter was open and we had to queue for quite long before we could check in. Check in process was quick however. Upon reaching room, my girlfriend and me decided to unpack our stuffs and left them on the bed. After resting for awhile more, we left the room. After our events, we reached our room again at around 10. We realized they came into our room to clear up our room and moved our stuffs around. Then I decided to take a shower for that night and I realized there are alot of flies flying around and on the clean towels. When I stepped into the shower, I was shocked to see alot of flies on the ceiling. It was very disgusting. My girlfriend as a result refuse to go into the shower and took he bathtub instead. The shower head holder is also spoilt and couldn't stay at a position. I have to take out to use te shower head. Tv has quite a number of channels but remote control can only skip a channel at a time. Tv is also placed on a table at the same level as the bed. Making it hard to watch tv while lying on the bed. Doesn't offer wifi for free, to be honest I don't even know do they have wifi. They have wired broadband in room.
Overall this place is high in price but the quality is a little concerning so I won't recommend this place for celebration or holiday goers from other country because who want to go back to their room after a tired day walking around and see the disgusting sight of the place.

  • Stayed April 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review, May 2, 2012
Dear Guest

Thank you for your review.

We regret to learn that your stay was less than satisfactory and we sincerely apologise for the inconvenience caused.

We are concerned to learn of the experience you have had in one of our rooms. All our rooms are scheduled for regular maintenance and pest control programme; nonetheless, there is no acceptable excuse for your experience. Please accept our sincere apologies and rest assured that immediate action has been taken.

We truly appreciate your comments for the conditions of the room and the services rendered during your stay.

We sincerely hope that you will give us another opportunity to restore your faith with us.
Please contact the Hotel directly at marina@meritushotels.com for your future bookings and we will ensure a memorable stay with us.

Looking forward to hearing from you soon.

Warm Regards
Kurt O. Wehinger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel, Switzerland
Top Contributor
118 reviews 118 reviews
39 hotel reviews
Reviews in 44 cities Reviews in 44 cities
137 helpful votes 137 helpful votes
5 of 5 stars Reviewed April 28, 2012

Booked as part of a Singapore Airlines stopover, and enjoyed our stay. Booked two club rooms with access to the Meritus Club for breakfast and evening snacks. The rooms were nicely appointed, the staff were friendly, the location was good. Would go back again.

Room Tip: It seems that Club Room/Floor is the only way to go at the Marina.
See more room tips
  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review, May 1, 2012
Dear Guest

Thank you for your review.

We are delighted that you have enjoyed your stay with us.

Our Meritus Club services provide discerning guests with extra touches for a wonderful stay experience.

Looking forward to being of service to you again.

Warm Regards
Kurt O. Wehinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parkgate
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 28, 2012

Lovely rooms, great location, fantastic ambiance with birds twittering in the central space.
Easy to get to other parts of s'pore via the underpass just round the corner talking of which on the corner is a good Irish bar with lovely snacks. Easy to get to Singapore Flyer (great) and Raffles (via underpass) and must go to Boat Quay & Clarkes Quay for food & drink (Penny black pub)

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review, May 2, 2012
Dear Guest

Thank you for your review.

We are delighted that you have enjoyed your stay with us.

Indeed, being in close proximity to the Central Business District and surrounded by many iconic attractions such as The Singapore Flyer, Raffles Hotel, The Merlion Park, and The Esplanade’s Theatres by The Bay make our Hotel an ideal base from which to experience Singapore both for business and pleasure.

We invite you to contact our Concierges at concierge.marina@meritushotels.com to find out more about Singapore’s unique attractions the next time you stay with us.

Looking forward to be of service to you soon.

Warm Regards
Kurt O. Wehinger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Top Contributor
81 reviews 81 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed April 25, 2012

Whatever your looking for in Singapore's vast range of accommodation you will not be spoiled for choice. The Marina Mandarin can best be described as a busy but vibrant hotel, with excellent facilities and shopping so close you could loose your partner without knowing.

From arrival to departure you will find the staff welcoming and attentive to your needs. The honeycomb internal shape and design along with the tweets of birds in baskets add a tropical flavor and taste to your visit.

Because of the design and open space the hotel at times can be a little noisy, but Singapore is a busy city so try and relax and take a look around you.

The pool area is good and the poolside bar offers a great range of drinks and snacks with complimentary towels and lounges.

I experienced a number of rooms here as I stayed three times on various stopovers. All offer a good standard but the more you pay to upgrade the better the standard.

One point is that the lifts are often slow at peak times so be aware if you've made arranfgments to meet someone at a certain time.

Room Tip: Depends what you're looking for - executive foor although a premium is worthwhile
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  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review, May 1, 2012
Dear Guest

Thank you for your review.

We are delighted that you have enjoyed your stay with us and that our touches of Asian Hospitality and facilities have enhanced your stay experience.

We appreciate your comments about the elevators and will have the relevant department to make continuous improvements.

We look forward to your next return visit soon.

Warm Regards
Kurt O. Wehinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Australia, Australia
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed April 24, 2012

I stayed for a night in the hotel and it was really, really noisy. Yes it was a Saturday night however the piano player and singer in the lobby area echoes throughout the hotel and is really loud, very annoying when you have to get up early. There was also some sort of drilling going on which was loud. If you need a good nights sleep this is not the hotel for you! Rooms are out of date in terms of decor and its time for a refurbishment - beds are hard, air con very loud. Shop around - there are definitely better out there in that area. Would not stay again unfortunately as it is in a great location in a great city and the hotel could be so much better in terms of its rooms.

Room Tip: Away from the elevator and away from the lobby singers!
See more room tips
  • Stayed April 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this review, April 26, 2012
Dear Guest

Thank you for your review.

We regret and sincerely apologise that your recent experience was less than satisfactory due to lack of a good night’s sleep.

You would be pleased to know that we will shortly be reviewing plans to refresh the Hotel.

Our guests’ comfort is of utmost importance to us and we will strive to continuously improve so as to meet our guests’ expectations.

We sincerely hope that you will give us another opportunity to make amends. We invite you to contact the Hotel directly at marina@meritushotels.com for your future visits and we will ensure a memorable stay each time.

Looking forward to hearing from you soon.

Warm Regards
Kurt O. Wehinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marina Mandarin Singapore

Address: 6 Raffles Boulevard,Marina Square, Singapore 039594, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Romantic Hotel in Singapore
#39 Family Hotel in Singapore
#46 Luxury Hotel in Singapore
#48 Business Hotel in Singapore
#53 Top resorts Hotel in Singapore
#53 On the Beach Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Marina Mandarin Singapore 4.5*
Reservation Options:
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Also Known As:
Marina Mandarin Singapore Hotel Singapore
Mandarin Hotel Singapore
Mandarin Singapore
Singapore Mandarin
Marina Mandarin Hotel Singapore

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