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“Top of the M, top of the world!” 5 of 5 stars
Review of Mandarin Orchard Singapore

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Mandarin Orchard Singapore
4.5 of 5 Hotel   |   333 Orchard Road, Singapore 238867, Singapore   |  
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Ranked #85 of 291 hotels in Singapore
Sydney
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Top of the M, top of the world!”
5 of 5 stars Reviewed November 5, 2013

I have stayed at the Mandarin Orchard four or five times before this, and it has never disappointed me. In fact, it has become my go-to hotel whenever I stay in Singapore. This was, however, my first visit to the Top of the M Club lounge, newly opened on the 2nd November, replacing the previous club lounge located on level 31.

From the moment you step into the lobby, the service is faultless. We were quickly directed to the desk to check in, and when identified as holding a Club room booking, escorted to the new lounge on level 38 to complete check in.

The service in the club lounge is fantastic. We were fortunate to have time to partake of both afternoon tea and the evening cocktail service, and on both occasions the food was exquisite, catering to all palates. The view is simply spectacular. The lounge amenities are comprehensive, and the lounge is sufficiently quiet to enable one to relax.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review, November 7, 2013
Dear 10minute,

Thank you for your wonderful review, and we love how you call it on top of the world! We really love our new Meritus Club and have kept the new location as a closely guarded secret until now. We know this new facility will enhance our Club guests' experience where they may enjoy all day complimentary refreshments.

We will look forward to your next return visit.

Best regards,

Danny Wong
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (315)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Manila, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 4, 2013

Stayed at the Mandarin Orchard for 4 days and 3 nights. We liked the overall service of the hotel from the Front desk, Concierge and housekeeping staff as they try their best to make you feel at home. Reception area could be a bit busy when checking out especially when there are big groups who are there at the same time. Location of the hotel was superb as it's very convenient for shopping and eating. I would recommend this hotel for its proximity to shopping. It's also easy to hail a cab at this hotel.

Room Tip: Corner rooms have less noise from people coming out of their rooms
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review, November 6, 2013
Dear MCEaux.

Thank you for your comments; we are really pleased you felt at home here during your stay. It will be a real pleasure to welcome you back again when you next visit Singapore.

Best regards,

Danny Wong
Hotel Manager
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London, United Kingdom
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 4, 2013

We stayed in the 27th floor. We got really good sleep. The hotel was so convenient, really good for shopping. The rooms and bathrooms were clean and comfortable, the Internet connection was very good, and the staff were friendly as well.

Room Tip: Get a room that's spacious... You'll feel really comfortable...
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review, November 7, 2013
Dear ArianatorMixer18,

Thanks for the review, we are delighted you had a good sleep and found our rooms to be comfortable. It will be a pleasure to welcome you back again on your next visit to Singapore.

Best regards,

Danny Wong
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 1, 2013

Mandarin Orchard was recommended to me by friends based in Singapore and I am glad I followed their suggestion. The staff was very courteous and accommodating. The hotel was so near our favorite malls. Very convenient and hassle-free. I will definitely stay there again.

Room Tip: Ask for a high floor and a view of Marina Bay. That was what we got. I heard that some rooms had a v...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review, November 5, 2013
Dear Ms_RTG,

Thank you for your wonderful comments; we are delighted you enjoyed your stay and will return to us again.

We look forward to giving you a warm welcome on your return visit to Mandarin Orchard Singapore.

Best regards,

Danny Wong
Hotel Manager
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Istanbul, Turkey
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2013

We had an amazing time in this hotel. Great location, very friendly staff, clean and comfortable rooms. We had a perfect service during check-in, we were upgraded to a premium room just because we were very tired after a long flight and we wanted to have a room on the high floors. The housekeeping was very good during our stay, reception was always very helpful whenever we need. They even have a hospitality room service if your flight is late in the evening as you have to check out around noon. You can use one of the hospitality rooms for 1 hour to refresh yourself anytime during the rest of the day. That was a surprising compliment for us and we really enjoyed it. In summary, the hotel is really trying to make you happy by providing a high class service. It's definitely our number one choice for our next trip to Singapore.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review, November 5, 2013
Dear Meltem G,

Thank you for your wonderful review, we are delighted we met all of your expectations and you will be returning to see us again. We strive to ensure all of our guest's needs are met and to offer our signature grace, warmth and care too all.

We will look forward to seeing you again when you are next in Singapore.

Best regards,

Danny Wong
Hotel Manager
Mandarin Orchard SIngapore
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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 1, 2013

Stayed as Meritus member, so had breakfast each day on 31st floor, very civilised. Also went to same floor for champers and nibbles before dinner.
Our housekeeper was excellent and thorough. We had two problems during our 10 day stay which was promptly attended to.
Toilet did not flush but plumber came straight away and it was fixed.
Vent over toilet leaked water, again promptly fixed.
The room number 2407 on 24th floor was very comfortable and quiet.
Would highly recommend.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review, November 5, 2013
Dear Ladyhawke1,

Thank you for taking the time to write about your experiences; we are sorry to learn of the maintenance issues within the rooms. Whilst these can be unavoidable at times, we are happy to hear they were resolved promptly and that you would recommend our property.

We thank you for your continued custom and will look forward to seeing you again the next time you are in Singapore.

Best regards,

Danny Wong
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke Gabriel, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 28, 2013

Used as a stopover and chosen because of its convenient position for all the Orchard Rd shopping Malls.
The hotel itself is good, with friendly and efficient service, and the rooms are of a good size and well equipped. The bed was extremely comfortable and gave a good nights sleep after a long flight. Our room on the 8th floor of the wing suffered very little noise from Orchard Road or neighbouring rooms.
The circular tower restaurant was closed for refurbishment and the swimming pool was extremely small, but otherwise I cannot fault the hotel or it's staff.

Room Tip: Orchard Road is very busy with traffic, so the main tower or higher floors on the wing will be quiet...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review, October 31, 2013
Dear SkyeBlues,

We are delighted that you had had a good night sleeps in our comfortable bed and found our team to be friendly and efficient during your stay with us.

Mandarin Orchard Singapore is dedicated to providing traditional Asian hospitality with grace, warmth and care; we are glad this was experienced.

We too note your constructive feedback on the soundproof facility of our guestrooms and will be sure to take it on board to seek for improvement where possible.

Thank you for sharing your experience here on TripAdvisor and we look forward to having another pleasure of welcoming you again in the near future.

Best regards,

Danny Wong
Hotel Manager
Mandarin Orchard Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mandarin Orchard Singapore

Address: 333 Orchard Road, Singapore 238867, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#61 Family Hotel in Singapore
#61 Business Hotel in Singapore
#62 Romantic Hotel in Singapore
#62 Luxury Hotel in Singapore
#85 Top resorts Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Mandarin Orchard Singapore 4.5*
Official Description (provided by the hotel):
Established in 1971, Mandarin Orchard Singapore is a veritable icon in the local hospitality industry, embodying rich Oriental charm. Its prominent location in the heart of the world-renowned shopping belt of Orchard Road makes it the preferred hotel of choice for many visitors. Boasting some 1,077 guest rooms, each a harmonious blend of comfort and contemporary elegance, they are equipped with broadband Internet access, comprehensive amenities and a panoramic view of the city from the higher floors. A smorgasbord of food and beverage offerings is available throughout the hotel. These include award-winning cuisines from Chatterbox, home of the Mandarin Chicken Rice; Shishen Hanten Sichuan Chinese Restaurant by Chef Kentaro; Triple Three, an international buffet restaurant; Coffee & Crust, a cafe serving tempting cakes, pastries and coffee; and Bar on 5, a chill-out bar five floors above Orchard Road. The hotel also offers expansive meeting and function facilities, making it the ideal choice for meetings, incentives, conventions and exhibitions. ... more   less 
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Also Known As:
Mandarin Orchard Singapore Hotel Singapore
Mandarin Singapore
Meritus Mandarin Singapore
Meritus Mandarin Hotel
Singapore Mandarin

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