Stayed at two separate occasions in this hotel. Jan28-Jan 30, 2011and Feb1-5, 2011. We booked a superior room for our first stay and the rate includes breakfast. The only issue is instead of a king size bed, we had a twin bed joined together which is not a big deal, its just that the phone is also on the bed with the alarm clock. On our second stay, we booked a deluxe room. I am expecting a more cozy room because we payed higher but suddenly the room given is smaller. Its at the end of the hallway right in front of the fire exit. I complained at the front desk and ask to be transfered to another room, and the deluxe room given is just the same as the superior room we had previously. The room and all amenities are the same. Why we payed more? I just thought that is a hotel tactic to fool the guests. I still complained and ask for the manager but the guy on the front desk said the manager is on a meeting. The front desk cannot explain to me why the superior room and the deluxe room is exactly looks the same? He told me that he will inform the manager with the issue but we didn't received a reply back since then. I didn't complain any further just to avoid any argument. This is just one of the those hotels that will try to get money from you in any way they can. If you're planning to have an upgrade, don't do so. It's not worth it. Would I recommend this? Just book superior room, which is the lowest room rate. Most likely the more expensive rooms is just the same. Not worth any upgrade!
You have no recent hotel searches.