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“Would definitely stay here again” 5 of 5 stars
Review of Grand Mercure Singapore Roxy

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Grand Mercure Singapore Roxy
4.0 of 5 Hotel   |   50 East Coast Road, Roxy Square, Singapore 428769, Singapore   |  
Hotel website
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Hotel amenities
Ranked #66 of 294 Hotels in Singapore
Reviewer
4 reviews 4 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Would definitely stay here again”
5 of 5 stars Reviewed January 23, 2014

I really enjoyed our stay here. The room was very comfortable and provided everything we needed. The aircon was a bit noisy at night but I think that was my only issue. The staff were friendly and helpful. The bathroom was clean and modern. My kids loved the pool. I was very thankful that the hotel supplied towels at the poolside. Made things a lot easier. The free wifi was great too.

I have to say, the buffet breakfast was fantastic!!. I found myself going to bed at night looking forward to waking up in the morning to go and have a scrumptious start to the day.


The location is fantastic. Just across the road from a shopping mall and there's a great hawker centre outside on the left. Main attractions weren't too far away. Upon researching transportation, I found it was cheaper and better time management for us to travel everywhere by taxi. (2 adults and 2 kids).

I would definitely recommend staying here to others and will be back the next time we visit Singapore.

Stayed December 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, January 28, 2014
Dear Cfulf,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your recent stay with us; and you are satisfied with our hotel location, rooms, swimming pool, breakfast buffet selection at our Feast@East Buffet Restaurant, complimentary WiFi access, and services rendered by our team. We are very delighted to know you are returning to stay at the Grand Mercure Roxy Singapore during your next visit to Singapore.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

Please accept our most sincere apologies as the air-conditioning unit was emitting noise which disrupted your rest. You can rest assured we have shared the elements of your review in details with our Chief Engineer for immediate improvement.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for recommending us and sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 23, 2014

It is very near parkway parade . Great place to stay as shopping is near. If u want to go beach , it is also near but have to take public transport. Hotel room is good n new. Good for a short break. Hotel have a few good restaurant. Wide variety of food.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, January 28, 2014
Dear richardlkh,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your recent stay with us; and you are satisfied with our hotel location, rooms, and dining options.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 22, 2014

Gud front office service, breakfast ok, mal and local food just few steps away. Perfect place to feel the singaporean life. Local beach and singapore famous crab is nearby. They also have airport shuttle.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, January 29, 2014
Dear Vivi S,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your recent stay with us; and you are satisfied with our hotel location, breakfast buffet selection at the Feast@East Buffet Restaurant, and complimentary airport shuttle services.

We are very delighted to read that you are satisfied with the level of service rendered by our Front Office team. We will convey your appreciation to all our colleagues; and we are sure they will be very pleased and motivated.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2014

Free airport shuttle was a great start to the holiday. The hotel is lovely and the staff are extremely helpful. The rooms were big with a huge bed which was extremely comfortable and there was room for a single bed to be added. Plenty of choice for meals. Breakfast was very good with lots of choice. Location is very good. Staff were excellent with planning trips, transport etc.
A lovely stay.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, January 29, 2014
Dear June2468,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your recent stay with us; and you are satisfied with our hotel location, rooms, breakfast buffet selection at the Feast@East Buffet Restaurant, complimentary airport shuttle services, and services rendered by our team.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Senior Contributor
40 reviews 40 reviews
34 hotel reviews
Reviews in 16 cities Reviews in 16 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 21, 2014

Located in a residential area about halfway between the airport and city - just fifteen minutes by taxi.

Check-in was straightforward. Basic but pleasant design room - big enough for an additional roll away and a small lounge chair. Room service food was good and reasonably priced.

Good suburban shopping centre across the road with McDonalds, Din Tai Fung, Cold Storage, Marks & Spencer, Uniqlo etc. Close to ECP and regular bus service to city and nearest MRT.

Good value hotel for short stays and you get to see a different, more relaxed, side of Singapore.

Only complaint is the rather gruff concierge staff and the time taken to check out – this type of hotel needs an express check out option.

If you’re planning on using the free airport shuttle I suggest you check timing directly with hotel – we arrived at terminal 2 which had only an hourly service that we just missed.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, January 23, 2014
Dear dazza66,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your recent stay with us; and you are satisfied with our hotel location, rooms, and Room Service food.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

We have well noted your desire for a speedier departure process. You can rest assured we have shared the elements of your review in details with our Front Office Manager, and he is taking the necessary actions for immediate improvement. We are pleased to inform that we do offer an Express Check Out service for our guests who prefer to expedite their departure process. You may inform our Front Office team during your arrival that you would like to opt for the Express Check Out service, when you stay with us during you next visit to Singapore.

Our Concierge Manager is also taking the necessary actions for immediate service improvement, so as to ensure our team deliver services as befitting of a Grand Mercure brand.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Top Contributor
67 reviews 67 reviews
58 hotel reviews
Reviews in 39 cities Reviews in 39 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 20, 2014

Location about half way between the airport and city - good location if you have business in the east coast area.

Small shopping centre and outdoor food court across the road.

Was upgraded to an executive room which was a good size and well appointed. Breakfast in the main restaurant was very busy and lacking a lot of items.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, January 23, 2014
Dear bnecpl,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your recent stay with us; and you are satisfied with our hotel location and Executive Room.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

We have well noted the elements of your review regarding your observation at the Feast@East Buffet Restaurant during breakfast. You can rest assured we have shared the elements of your review in details with our Food & Beverage Director for immediate review and improvement.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spain
Top Contributor
126 reviews 126 reviews
95 hotel reviews
Reviews in 91 cities Reviews in 91 cities
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed January 19, 2014 via mobile

Unfortunately we arrived late and left early, but this suited us down to the ground, being on the outskirts of the city on the airport side. Fairly standard 4 star box, huge bed with slightly firm pillows, and plenty of room and amenities. All modern and clean. The breakfast was particularly good, with plenty of choice and omelettes cooked to order. The breakfast room is a little cafeteria-like but ok. The checkout took too long, with only two persons on the desk and a long queue. There is a complimentary shuttle to the airport, every hour on the half hour, but beware - although we told them we wanted terminal 3 we were offloaded at terminal 2 and told to catch the shuttle. Whether that is standard or if the driver was in a hurry I don't know.

I think the shuttle will also take you into the city should you wish.

We would have liked to explore the surroundings, as it is a part of Singapore we hadn't seen before but did notice a large shopping mall over the road.

All in all a good choice and recommended.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, January 23, 2014
Dear Juan45,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your recent stay with us; and you are satisfied with our hotel amenities and breakfast buffet selection at the Feast@East Buffet Restaurant.

We have well noted your desire for a speedier departure process. You can rest assured we have shared the elements of your review in details with our Front Office Manager, and he is taking the necessary actions for immediate improvement. We are pleased to inform that you may expedite your departure process, by informing our Front Office team during your arrival that you would like to opt for an express check out process, when you stay with us during you next visit to Singapore.

Please accept our most sincere apologies as the shuttle bus did not bring you to the correct departing airport terminal. You can rest assured we have shared the elements of your review in details with our contracted Transport Service Provider and Concierge Manager for immediate improvement, so as to ensure that all our guests arrive at their correct departing airport terminal.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for recommending us and sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Singapore Roxy

Address: 50 East Coast Road, Roxy Square, Singapore 428769, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#41 Family Hotel in Singapore
#48 Romantic Hotel in Singapore
#55 Luxury Hotel in Singapore
#62 Business Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with complimentary shuttle service. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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