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“Good hotel for a stop over” 4 of 5 stars
Review of Grand Mercure Singapore Roxy

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Grand Mercure Singapore Roxy
4.0 of 5 Hotel   |   50 East Coast Road, Roxy Square, Singapore 428769, Singapore   |  
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Ranked #66 of 294 Hotels in Singapore
Perth, Australia
Top Contributor
202 reviews 202 reviews
37 hotel reviews
Reviews in 59 cities Reviews in 59 cities
133 helpful votes 133 helpful votes
“Good hotel for a stop over”
4 of 5 stars Reviewed June 24, 2013

The hotel is between the airport and the city centre, with good sized, clean rooms with big comfortable beds. The service is gracious and efficient. We stayed here 1 night as our flight from Europe did not make the Perth connection. We were met at the airport and shown to the free, air conditioned shuttle bus and driven to the hotel. The free shuttle bus was also provided for our return to the airport. Although the hotel is out of the city centre there is a free shuttle bus provided to Orchard Road, to the Marina Sands shopping centre and to the nearest metro station. There are plenty of shopping and eating options close by. Wifi is provided free throughout the hotel. There is also a fitness centre and an outside swimming pool. We will return here next time we are in Singapore.

Room Tip: Higher rooms are quietest
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, June 27, 2013
Dear Peach P,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your partner have enjoyed your stay with us; and you are satisfied with our location, rooms, cleanliness, swimming pool, fitness gym, complimentary internet services, complimentary shuttle services, and services rendered by our team.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Port Moresby, Papua New Guinea
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 23, 2013

I love to stay at this hotel every time I transit in Singapore with my little family .

After long flight with 2 young kids ,I just need to go to transport desk get some information for mercure free shuttle bus.
The room was clean,room service was good and they have cafe with excellent pastry and coffee for breakfast at the lobby.
Staff was friendly and we are happy with our stay which is very convenient for me that my kids sleep well and enjoy their food.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, June 27, 2013
Dear Bidhom,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your stay with us; and we are your preferred choice of stopover accommodation when you transit in Singapore. We are very delighted to read that you are satisfied with our room, cleanliness, meals options available at our Wave Café, and services rendered by your team

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 23, 2013

A good hotel to spend a couple of days. Breakfast selection is somewhat disappointing. Expected more variety but that was not the case. Location of the hotel is also out of the city and some distance away from many of the attractions. Bus service is pretty alright but the lack of a MRT station nearby makes it a little difficult to get around.
There is a shopping complex right across the street (Parkway Parade) is very convenient. Some quick bites and Giant supermarket makes it easy to grab the necessities.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, June 27, 2013
Dear Frzaleem,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your stay with us.

Our hotel is, in fact, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Most of our guests have found our complimentary shuttle services useful.

We have well noted your desire for an improved variety on the breakfast buffet selection in our Feast@East Buffet Restaurant. You can rest assured we have shared the elements of your review in details with our Food & Beverage Director and Executive Chef for immediate review and improvement.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuttgart
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 23, 2013

Free shuttle bus in well air-conditioned vehicles. Staff very friendly and obliging. Room noise level fine and a good sleep was had. The hotel is only 10 minutes walk away from the East Coat Park and beach. The Metro, however, is a good distance to walk. Good WiFi.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, June 27, 2013
Dear PeNor,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your stay with us; and you are satisfied with our location, complimentary internet services, complimentary shuttle services, and services rendered by our team.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 22, 2013

the check in staff, Mr Angelo was totally not interested to hear the customer. i kindly asked if I could pay to upgrade myself to a pool side room and he immediately told me it was fully booked. I stayed for three days and went swiming everyday with my family. guess what, non of the rooms were occupied.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, July 25, 2013
Dear SingaporeProfile,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

Please accept my most sincere apology as the level of services rendered by our team did not meet with your expectations. You can rest assured we have shared the elements of your review in details with our Front Officer Manager; and he is taking the necessary actions for immediate improvement to the services rendered, as befitting of a Grand Mercure brand.

In order for us to understand your experience better, we will be sending you a private message to obtain more details from you as for us to improve our services, as the username “SingaporeProfile” is not allowing me to recover any information. Upon receiving your reply, I will be able to address the elements of your experience in details with our Front Office Manager for immediate improvement.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando,FL
Top Contributor
118 reviews 118 reviews
29 hotel reviews
Reviews in 44 cities Reviews in 44 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed June 21, 2013

Stayed here for 6 nights on business at request of our corporate staff. This hotel is conveniently located to Changi airport with shuttle service available, but not in the central tourist district. Note that the nearest MRT station also requires a bus ride, so we typically used taxis - not very frugal, but approx. $11-14 for a trip to the central tourist areas, i.e. Clarke Quay, Raffles Place, Orchard Row. It is actually walking distance to East Coast Park, which has walking trails and the East Coast Seafood Centre, a collection of restaurants. Jumbo's is one of the must visit places, excellent Chili and Pepper Crab, keep in mind this is very busy at night with business groups. Immediately across the street is the Parkway shopping center, large mall with adjacent Hawker Center. The mall has a branch of the famous Taiwanese restaurant Ding Tai Fung, world famous (and absolutely delicious) steamed dumplings.
Lots of restaurants in Katong area immediately behind the hotel, including a branch of Tian Tian on Joo Chiat Rd, only a couple of blocks from hoptel, for chicken rice.
Better than average fitness facilities, which include showers, and the pool area is nice as well.
Staff was always helpful and friendly, concierge and doorman very helpful in arranging transportation and sightseeing advice.
Overall, a very adequate hotel with all the services to meet any business or leisure travel needs, just nothing elaborate. I would definitely recommend as long as you can manage a reasonable rate (which in Singapore is still quite high).

Room Tip: I stayed on side facing street, but there was no noise at all - all rooms comparable.
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, June 27, 2013
Dear rosebrien,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your business stay with us; and you are satisfied with our location, hotel facilities, swimming pool, and breakfast buffet selection in Feast@East Buffet Restaurant.

I am very pleased to know that you are satisfied with the level of service rendered by our Concierge team.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

We have also well noted the elements of your review regarding our room rates. You can rest assured we constantly strive to maintain a competitive yet attractive pricing as compared to the industry benchmarking.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for recommending us and sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buderim, Australia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 20, 2013

This was our first stay at the Roxy but it certainly won't be our last. Excellent location, bus stop right outside to take you wherever. Taxi rank outside hotel (and fares so cheap). Shopping centre across the road and another around the corner, with hawker stalls for a cheap scrumptious meal. Concierge very helpful and the staff excellent. Delightful experience at breakfast in Feast @ East with our wonderful waiter Vin for my husbands birthday followed by excellent service from Vin for the entire week. And down in the Waves Café every afternoon was the beaming smile from Faran, a very helpful gentleman who made us feel very welcome, listened to our daily adventures and offered other suggestions which we happily ventured off to. The friendly staff around the pool were wonderful too, and the availability to leave your luggage at the hotel and return for a shower and change before our 10.25pm flight was a real blessing. and to top it off, a free shuttle straight to the airport. We are definitely returning to the Roxy. Thankyou to the entire staff and management.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, June 27, 2013
Dear TrishNBernie,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

On behalf of the team, I would like to extend our belated birthday wishes to your husband.

It is a pleasure to know you and your friends have enjoyed your stay with us; and you are satisfied with our location and breakfast buffet selection in Feast@East Buffet Restaurant.

I am very pleased to know that you are satisfied with the level of service rendered by Mr. Vin from our Feast@East Buffet Restaurant, Mr. Faran from our Wave Café, and our Concierge team.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Singapore Roxy

Address: 50 East Coast Road, Roxy Square, Singapore 428769, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#41 Family Hotel in Singapore
#48 Romantic Hotel in Singapore
#55 Luxury Hotel in Singapore
#62 Business Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with complimentary shuttle service. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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