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“Extra night in Singapore” 4 of 5 stars
Review of Grand Mercure Singapore Roxy

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Grand Mercure Singapore Roxy
4.0 of 5 Hotel   |   50 East Coast Road, Roxy Square, Singapore 428769, Singapore (Joo Chiat)   |  
Hotel amenities
Ranked #73 of 300 Hotels in Singapore
Certificate of Excellence 2014
Luzon, Philippines
Top Contributor
126 reviews 126 reviews
38 hotel reviews
Reviews in 44 cities Reviews in 44 cities
80 helpful votes 80 helpful votes
“Extra night in Singapore”
4 of 5 stars Reviewed April 17, 2013 via mobile

Our airlines changed out schedule 6 hours earlier without informing us so we had to stay another night as the next available flight that can accommodate 7 pax is the next day. We stayed here.

If I'm coming to Singapore for work I would like to stay here again. There is a mall in front, sort of a hawker street, free shuttle to the airport and reasonably priced. This hotel is okay for kids but its more for adults. The location is far from Sentosa and the other children attraction. I'm not sure if there is a MRT station nearby, which will make it costly to go around.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, April 22, 2013
Dear Jepoyng,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore, and making us your preferred choice of accommodation in Singapore.

It is a pleasure to know you have enjoyed your stay with us; and you are satisfied with our location.

Our hotel is conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Most of our guests have found our complimentary shuttle services to the nearest MRT Station at Paya Lebar useful.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,220 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (323)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
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English first
Paris, France
1 review
5 of 5 stars Reviewed April 16, 2013

The staff at Grand Mercure Roxy Singapore were very pleasant and most helpful and having the shuttle made everything so much easier. The consierge and meal staff were particularly good. The position of the hotel was good as it was handy to most places and easily accessible by public transport.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, April 22, 2013
Dear 554Jan,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your stay with us; and you are satisfied with our location, complimentary shuttle services, and services rendered by our team.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary shuttle services useful.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 16, 2013

Presently staying in hotel on 14th floor which has been newly renovated. Carpet is clean and furniture modern. Unfortunately, bathroom still suffers from same problem of shower water running along the sides of the bath onto the floor. Also one of the towels had a bad stain and hair on it. For the price it is charging, these negatives should be looked into.

Room Tip: Higher floors for nice view of sea.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, April 18, 2013
Dear Jin29,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

I am very concerned by the elements of your review. Please accept my most sincere apology as the bathroom equipment was not working properly, and the towels were not maintained in their cleanest condition. You can rest assured I have shared the elements of your experience in details with my Chief Engineer, Executive Housekeeper and contracted Laundry Service Provider for immediate improvement.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 16, 2013

We stayed at this hotel because it is close to the airport and we had an early flight. Our room was on the 15th floor which overlooks the ocean .It was roomy enough to fit 2 adults and 2 kids (12 and 9).The hotel is close to shops , restaurants and $15Sing taxi ride to Sentosa. The staff are all friendly, helpful and overall the hotel is clean except the carpets really need to be replaced.But that doesn't stop us from staying again next time we have an early flight while in Singapore.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, April 18, 2013
Dear AiaiMark,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore, and making us your preferred choice of accommodation in Singapore.

It is a pleasure to know you and your family have enjoyed your stay with us; and you are satisfied with our location, rooms, and services rendered by our team.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

We have well noted the elements of your review regarding the condition of our carpets. You can rest assured we are looking at your review in details for immediate improvement.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandung, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 15, 2013

Location is good but house keeping service is not really good. It took a long time to get bath gels. Room is average, however it would often get noisy, since you can hear footsteps in the doorway. However, i would come back to stay at this hotel again

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, April 17, 2013
Dear ing-janita,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore, and making us your preferred choice of accommodation in Singapore.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Please accept my most sincere apology as the bath gels that you have requested was not delivered to you timely. You can rest assured we have shared the elements of your review in details with our Executive Housekeeper for immediate improvement.

We have well noted your wish for a quieter stay for your future stays. Please inform us on your next arrival, and we will make the necessary arrangements for you.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 15, 2013

I recently stayed at the Roxy with my family of 5 for 4 nights at the end of March. It was my first time there for leisure but I have previously stayed there for a total of three months for business. Much has been worked on since my last stay mid 2011. The rooms and pool area have been renovated to give it a fresh new feel. I really like this hotel with its friendly staff and it's proximity to shops, restaurants and transport. Hawker stalls nearby offer cheap food and drink, a laundry service with same day service is right next to hawker stalls for that last minute washing. All in all whenever I return to Singapore I will always stay at the Roxy. Highly recommended as it sits halfway between the airport and Suntec City.

Room Tip: A higher floor facing the ocean provides a great view. Extra bed is provided on request.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, April 17, 2013
Dear Robert M,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore, and making us your preferred choice of accommodation in Singapore.

It is a pleasure to know you and your family have enjoyed your stay with us; and you are satisfied with our location, newly refurbished rooms and swimming pool, and services rendered by our team.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for recommending us and sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NSW AUSTRALIA
Top Contributor
317 reviews 317 reviews
71 hotel reviews
Reviews in 90 cities Reviews in 90 cities
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed April 15, 2013

We were very happy with the Roxy, less than 15 minutes from the airport on a sunday afternoon. As we had to wait over 30 minutes for the shuttle, we took a taxi, costing $12, had a very quick and efficient check in with David, who upgraded us to a larger room, wonderful. Even had a television in the bathroom, a lovely relaxing soak.We walked across the overpass to the shopping centre, it was great to stretch our legs after a long flight. Looked like there were quite a lot of eating places in the centre, they looked nice, they were very popular with Singapore shoppers. We headed back for a pre-dinner drink and I must admit I enjoyed my Singapore slings.Reception had an early morning taxi waiting for us after a very enjoyable sleep.We will stay here again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, April 17, 2013
Dear NswAustraliaDidi,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore, and making us your preferred choice of accommodation in Singapore.

It is a pleasure to know you and your partner have enjoyed your stay with us; and you are satisfied with our location, rooms, and services rendered by our team.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Singapore Roxy

Address: 50 East Coast Road, Roxy Square, Singapore 428769, Singapore
Location: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#38 Family Hotel in Singapore
#53 Romantic Hotel in Singapore
#56 Business Hotel in Singapore
#63 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with complimentary shuttle service. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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