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“Convenience is paramount” 4 of 5 stars
Review of Grand Mercure Singapore Roxy

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Grand Mercure Singapore Roxy
4.0 of 5 Hotel   |   50 East Coast Road, Roxy Square, Singapore 428769, Singapore   |  
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Ranked #67 of 294 Hotels in Singapore
Wellington, New Zealand
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 16 cities Reviews in 16 cities
59 helpful votes 59 helpful votes
“Convenience is paramount”
4 of 5 stars Reviewed February 6, 2013

Just a one night stay this time, as we had an early flight on departure.
Have stayed here several times and we are ACCOR Club Members.
Was a bit disappointed we could not use free shuttle service either way as there was too much waiting time on arrival and we were using wheelchair access that day. Next morning the first shuttle did not service the Singapore Airlines Terminal. Pity as that was one of the main reasons for our stay.
Still very convenient to Airport, and has great shopping Centres across the road from Hotel.
Convenient to shop......snack....haircut etc etc.
No real need to go to City Center for such a short stopover.
Nice swimming pool, but the water temperature is far from tepid and actively discourages would-be swimmers.Have noticed this anomaly on previous stays.
Room nice and quiet and large. Happy with room service.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, February 8, 2013
Dear aquarian1935,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you are satisfied with our location, complimentary airport shuttle services, newly renovated swimming pool, and services rendered by our team.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. With the close proximity to the Changi Airport; we are undeniably an ideal choice for a quick stopover in Singapore. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Please allow me to explain that our swimming pool is designed to work in a natural environment which adopts a temperature according to the weather. The pool water may be warmer on a hot day as compared to a cooling day.

I am concerned by the elements of your TripAdvisor review. In order for us to understand your airport shuttle experience further, we will be sending you a private message to obtain more details from you for an in-depth investigation. I would be very grateful if you could provide me the details of your stay, such as the name used during the booking, arrival and departure dates, as the username “aquarian1935” is not allowing me to recover these information. Upon receiving these information, I will be able to review and understand the elements which have created such an unsatisfactory experience for you and your partner.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,002 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Paul, Minnesota
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 5, 2013 via mobile

Stayed here for the first time in 2013 since my last visit in 2012 and was pleasantly surprised by the newly updated rooms, fast WiFi and most importantly - vastly improved service. Definitely recommend staying here if you have buiness on the East Coast of SIN.

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, February 8, 2013
Dear Woodbury729,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore, and making us your preferred choice of accommodation in Singapore.

It is a pleasure to know you have enjoyed your business stay with us; and you are satisfied with our location, newly renovated rooms, complimentary internet services, and services rendered by our team.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 4, 2013

Refurbishment was underway and this is about time as the decor and surroundings are getting a little tired. We had the breakfast included in the package this time and we were not disappointed. We picked the location because it is near the east coast park and seafood restaurants. A short walk behind the hotel brings you into an area where you can find the older style buildings for which Singapore was renowned.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, February 6, 2013
Dear JohnVee49,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your stay with us; and you are satisfied with our location.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

It is with much pleasure and excitement to share that we are upgrading our hotel to serve you better, and we hope you will be able to experience and enjoy our new rooms during your next stay with us.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
65 reviews 65 reviews
25 hotel reviews
Reviews in 42 cities Reviews in 42 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed February 4, 2013

Let me start by saying I would have rated this hotel a bit higher had it not been for the bad experience we had with renovations going on in the hotel.
The good - For short stays its great, reasonably close to the airport with a free shuttle service. The hotel is well appointed and the staff are friendly. It is located close to the beach park and right across the road from a large shopping centre and bus stops. There is another large shopping centre in the streets behind the hotel. There are many options for eating as well, so while it is not in the centre of Singapore it does have enough to offer in the vicinity to keep you occupied for a short stay.
The bad - We weren't made aware of the renovations going on in the hotel until we arrived. We were told that works would only occur between 9.00am and 6.00pm and it shouldn't be too disturbing. When we got to our room the noise from jackhammers was deafening. We asked if we could change rooms because it sounded like the workers would be knocking our wall down any second. We were told there were no rooms ready but if we went out and checked later there may be something. Three hours later there were apparently still no other rooms available and as it was nearly 6.00pm we decided not to bother as we would be leaving before 9.00am the next day. 7.30 that night we got a call in our room saying there was now a room available if we wanted to move - we declined. Just after 8.00pm hammering started in the room above ours. We decided not to say anything right away as we thought it would stop soon as they shouldn't be working. An hour later it was still going and showing no signs of stopping. I rang to complain and was told that there shouldn't be any work going on and they would look into it and get back to me - I just wanted to sleep so suggested that they just make it stop and not to call back. Two minutes later the hammering stopped followed by things being dropped on the floor. Given the way it all occured I cant help thinking they had that work planned and wanted us out of that room that night so they could carry on. Very sloppy and unprofessional all round. This will weigh on our mind if we ever look to stay there again.

Room Tip: If you are travelling in early 2013 check to see if the renovations are complete.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, February 6, 2013
Dear GummyShark,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you are satisfied with our location, complimentary airport shuttle services, and services rendered by our team.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

I am concerned by the elements of your TripAdvisor review. In order for us to understand your stay experience further, we will be sending you a private message to obtain more details from you for an in-depth investigation. I would be very grateful if you could provide me the details of your stay, such as the name used during the booking, arrival and departure dates, as the username “GummyShark” is not allowing me to recover these information. Upon receiving these information, I will be able to review and understand the elements which have created such an unsatisfactory experience for you and your partner.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 3, 2013

We stay for 4 day / 3 night. There’s a 3 inch hole on our bathroom ceiling. We realize it on day 3rd morning when we felt so cold wind from the ceiling in our bathroom. we really afraid. It's really scary 4* hotel's bathroom. Suspicious there’s a recording camera or something that we didn't realize it on day 1st and day 2nd. Because we saw there’s many kind of cables in the ceiling. We have make the photographs of cables and the hole on the ceiling. We reported to Hotel Front Desk ( Ms. Eve ) and after that the Hotel Manager & Technician come to our room. They said sorry and will repair the ceiling next day. They offer us to change the room that night, but we really feel tired to move all our stuff, cause next day ( Day 4th ) we''ll move to the NOVOTEL Clarke Quay. We still fell afraid and worry when we back to our country. How come the Grand MERCURE Roxy 4* let the hole on the bathroom ceiling ? And they said " sorry " only..

About hotel check in procedure, need " repair " also. We booked & paid our stay on November 12th, 2012, we arrived at the hotel on January 29th 2013 at 1 pm. The room's not ready. We have to wait till 3:10 pm ( 2 hours wait )

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, February 5, 2013
Dear SugiantoAhok,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore regarding your recent stay at our hotel from 29th January to 1st February 2013. I have analyzed all elements of your review and please accept my most sincere apology as the service provided during your last stay did not meet your expectations.

It is with much regret that we did not offer a satisfactory explanation regarding the hole in the ceiling to alleviate your worries on security. I wish to confirm that your privacy is definitely not intruded in anyway. The cause of your concern is regrettably a series of human errors which failed to ensure that hole in the ceiling was patched timely by our contractors.

I also wish to sincerely apologize as we were not able to accommodate you timely during your arrival. You can rest assured I have immediately shared your elements of review with our Front Office Manager for immediate improvement to a speedier arrival process.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.


Yours sincerely,

Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 3, 2013

After staying in this hotel for many time from deluxe to executive.Now we have try the suite.Its located in every floors.So we have a upper floors.Room is huge and spacious.And best of all the executive breastfast and evening cocktails at the 17th floors is awesome,over looking the East Coast sea.
Renovation is on going,but if you are away from 9am.to 6pm.(weekdays only)should not be a problem.Now renovation at 11 and 12 floors.(so you should know what to do !!)
Throughout our stay,we do not encounter any unfriendly staffs from front desk,bell hop,houskeeping to dinning outlets staffs.
And lastly free airport transfer is wonderful if you a travellers.

Room Tip: Try stay away from renovation floors 11 and 12.for time been as in Feb.2013.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, February 5, 2013
Dear moppetwayne,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your stay with us; and you are satisfied with our Suite room, breakfast and evening cocktails provided at our Executive Lounge, complimentary airport shuttle services, and services rendered by our team.

We thank you for your kind understanding and patience while we upgrade to serve our guests better; and we hope you will be able to experience and enjoy our new rooms during your next stay with us.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Singapore Roxy

Address: 50 East Coast Road, Roxy Square, Singapore 428769, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#41 Family Hotel in Singapore
#48 Romantic Hotel in Singapore
#56 Luxury Hotel in Singapore
#61 Business Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with complimentary shuttle service. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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