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Grand Mercure Roxy Hotel: Traveler Reviews


Grand Mercure Roxy Hotel
50 East Coast Road, Roxy Square, Singapore 428769, Singapore
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Traveler Reviews

78% Recommend
4.0 of 5 stars 112 reviews
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Great for a stopover

Grand Mercure Roxy Hotel

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4 of 5 stars
Haggis45 5 contributions
Adelaide, Australia
Oct 29, 2007 | Trip type: Family
2/3 found this review helpful

We stayed here for a night on our way to the UK with our 2 kids. Arriving in at 6pm after a 10 min taxi ride, check in was smooth and we headed straight for the pool. Great area with a sports bar that opens out to the decking around the pool - it works. We ordered some snacks while the kids swam and we patted ourselves on the back for being so relaxed and not being back on the plane for a 13 hour leg to arrive at Heathrow at 5am.

No fault of the hotel but there was an earth tremor and we had to evacuate the hotel until checked by the fire service. Leaving our yummy snacks behind, we waited on the street in our bathers and towels. the staff were excellent bringing water and robes for us.

The room had 2 double beds (not Queen) so it was a litlle squishy, and the beds were quite hard and the pillows flat. Bathroom clean and shower good.

Breakfast the next morning was as expected, all you would want - the kids gave it the thumbs up. Check out was fine. They do have a shuttle bus to the airport but we decided to jump in a taxi. Ready for the 9am flight to London rested, arriving at 3pm not completely shattered.

We booked on Asia rooms website and for what we wanted, the hotel suited. If we had any longer than a 12 hour stopover, we would head to the city, but for the price would recommend to others. The location was good and used the shopping mall across the road which was open until 10pm.

  • Liked — Great bar by the pool area
  • Disliked — The hard beds
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2007
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since September 14, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $120 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Suite

Grand Mercure Roxy Hotel

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4 of 5 stars
STEVEFR 52 contributions
London
Oct 23, 2007 | Trip type: Solo travel
3/4 found this review helpful

I stayed in a suite on the top floor of this hotel with which was spacious and comprised of a large lounge area. Seperate bed room with bed quality closer to a sofitel. Kitchen, and a bathroom. Only downside was no seperate walk in shower just the normal bath with wall fitting. 2 large telvisions and good view towards the sea though partially blocked by building in front. Excellant quality breakfast included in exclusive 17th floor eating area again with views.
The staff are extremely friendly and helpful. 2 shopping centres near by and excellant food market just across the road to the left for great local food at local prices. Airport shuttle but taxi also very good value or bus link to central town area or with link to MRT.
Pool was slightly small but nice just the same. Drinks in the bars were over priced but that is the case anywhere in Singapore... Get over the road to where the locals eat and drink.. It is the best option with great food.

  • Liked — Large spacious suite
  • Disliked — No public phones in the lobby area or on hotel premies for use after check out
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2007
  • Visit was for Other
  • Traveled with Solo traveller
  • Age group 35-49
  • Member since June 26, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $120 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Pleasant diversion

Grand Mercure Roxy Hotel

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3 of 5 stars
flossyfizzdog 15 contributions
Melbourne
Oct 8, 2007 | Trip type: Business, Couples
5/5 found this review helpful

As we chose to stay 24hours in Singapore on our way back from the UK, we went with the Roxy's luxury option of the Royal Club.

After a rather drawn-out check in procedure, we had just enough time to pop into the Club Lounge to enjoy the complimentary hors d'oevres and "cocktails" (beer, wine, basic mixed drinks).

Our room was spacious, clean (stains on the carpet) and comfortable, and we had partially obscured views of the harbour. The breakfast buffet in the Club room was very good, and with personal service and attention usually lacking at a buffet!

Our room was quiet, and we were also granted an extended checkout time of 3pm, which enabled us to take full advantage of its position across the road from a good-sized shopping mall and market, as well as the pool area.

A couple of cautions:

We received two vouchers for drinks at the Level 4 bar. The vouchers stipulated house wine, beer, juice or soft drink. My husband ordered a beer and a mineral water. Beer no problem, mineral water (which was a bottle of Perrier), and we were charged S$9.50 for the water! The barman told us the voucher was only good for wine or beer. I assume it would have covered soft drink "on tap", but I was gob-smacked at the price!

Secondly, we were offered the complimentary shuttle to the airport which leaves every half hour on the half hour. You have to book, so we did so for 5pm. We arrived at 5 to 5 and discovered (at 5 past when we asked where it was) that the 5pm shuttle had left. Without us, and another party, who had also booked. The bellboy insisted we couldn't have been there on time, and we ended up having to take a taxi.

Nevertheless, these were minor drawbacks and I would stay here again for an overnight (and forget mineral water!) for its convenience to the airport and its quiet location.

  • Liked — Convenience
  • Disliked — Slow check in
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay October 2007
  • Visit was for Business
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since May 21, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $120 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Acceptable, but not nearly as nice as official website depicts

Grand Mercure Roxy Hotel

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3 of 5 stars
Wheaton 74 contributions
Washington DC, District of Columbia
Sep 22, 2007 | Trip type: Business, Solo travel
4/4 found this review helpful

I chose to stay at the hotel (Singapore $225/night) due to the a need to lay over for a day/night in Singapore and its proximity to the airport (10-15 minute drive).

The room was somewhat clean (noticeable carpet stains) but with extremely firm beds. I did not have a view of the sea and would recommend one be requested if staying here.

Travel into the city's center is simple via taxi and the nearby shopping mall (i.e., across the street) provides cheap options for food. As previous reviewers have stated, the pool is a highlight, and a nice place to rest and relax (NOTE: In the evenings it may close early to host outdoor events). For a quick stopover, the hotel is adequate, but other alternatives may want to be considered.

  • Liked — The pool
  • Disliked — Cleanliness of the carpets
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay September 2007
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 25-34
  • Member since May 31, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, Great pool scene
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Shopping, Golf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $120 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Perfect Start

Grand Mercure Roxy Hotel

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5 of 5 stars
Pumpkinette 5 contributions
Melbourne, Australia
Jul 11, 2007 | Trip type: Solo travel
6/8 found this review helpful

If you want a perfect start to your holiday in Singapore or a wonderful stopover en route elsewhere, then the Roxy is a fantastic place to begin.
Elegant rooms with one of the best buffet breakfasts on offer are two reasons why I would return to this hotel again and recommend it to all single (and couple) travellers alike.
Although a little expensive to my ideal price bracket, the Roxy's breakfast inclusion and free airport bus make it worthwhile spend.
Located opposite a large shopping centre and market (to begin your Singapore shopover), you can catch the Number 36 bus for less than $AUS2 and find yourself near all the city sights (such as Orchid Road) and tourist areas within 10 minutes.

  • Liked — Breakfast
  • Disliked — Information in the room about the cost of facilities
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2007
  • Visit was for Other
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since July 11, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $120 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Grand Mercure Roxy Hotel Also Known As

Address: 50 East Coast Road, Roxy Square, Singapore 428769, Singapore