I stayed at this Hotel in October 2013, and I was eager to try it out. I had driven by it many times on other visits, and from the street it is a very handsome facility. I had great expectations, especially since the location truly cannot be beaten for the price. However, once I actually stayed at the hotel I was a little disappointed. Here are some details:
First, the taxi driver did not know the hotel, which I thought was odd. I showed him where it was using Google Maps. It was a S$20 ride from the airport, about 20 minutes.
Once in the hotel, I learned the other reviewers are correct; the rooms are tight on space, but fully functional and certainly clean enough. I also saw evidence the hotel was trying to update and refresh the property -- notice in the photos the new "desk" and the flat-screen TV, so they are making an effort. The lobby is handsome and check-in was fast. Parking is easy. Taxis are plentiful, and the staff makes an effort to be friendly and helpful. I had some laundry done, it was returned clean, quickly and at a reasonably price.
There is a bar on the ground floor, with outdoor seating for smokers (very good). The bar also has a filipina band every night, and they work hard at entertaining the crowds. I also appreciated that the bar had a good selection of single-malt scotch whiskey, which is very unusual for an Asian hotel. So far, so good.
But also on the ground floor is the buffet restaurant, and it needs some work. The food was mediocre; the space VERY crowded with tourists wolfing down their meals, and the culinary choices were uninspired and unattractive. At breakfast -- don't try to get a fresh omelet -- it takes forever. The cook works from a tippy table in the bar, and does them one at a time. Also, the coffee is wretched. Most days I walked two blocks up to the Wampoa Hawker Stand and had a great breakfast without the hassles. (Lastly, there is a vegan restaurant on the second floor but I never went there.)
A couple of complaints --
The door to my room did not close automatically; the carpets had just been replaced in the room and they were so thick as to stop the door from closing. So I had to remember to shut it, tight. This was a minor but important security and convenience issue.
Most mornings, the shower never got very hot. It was warm, but not that sharp and refreshing zing you get from a truly hot shower.
The TV is pretty weak -- maybe 20 channels, total, and the BBC and the Asian News Network were the only English choices. No golf, no US sports; no CNN, no FOX, etc. In addition, the hotel had not invested in true hi-def services, so the images on the flat screen TVs were coarse and hard to watch.
Now, about the noise. This hotel is full of tourists, noisy ones. There were school groups staying in the hotel and there were kids racing up and down the hallway until 2 or 3 am. It also is hard to get a quiet breakfast because of the throngs dining before jumping on their tour busses. The lobby at morning and night is ALWAYS jammed with people, milling about, waiting for their groups. I found this challenging, after a hard day of meetings.
The wifi is very 19th century. It seems to only allow one unit to be logged on at each time, and I carry three digital tools. So every time I used my cell phone it logged my PC off the wifi network. I logged it back on, and it would kick the iPad off. What's up with this? It drove me nuts. Also, hang on to the card they give you with the wifi codes -- you lose it (I did) they want to charge you for a different card.
One bright spot is absolutely worth mentioning -- there is a young waitress in the bar, by the name of "Ember" who was polite, helpful, and unfailingly delivered excellent service. She served me one morning when I was trying breakfast in the hotel, and also worked in the bar every night. She stood out among the staff as being highly customer-oriented. Promote her, somebody!
In summary, this is a little weaker than it needs to be. But just to be clear -- this is NOT a bad hotel. It just has a little work to do to be useful for the modern business traveler.
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- Also Known As:
- Quality Inn Singapore
- Singapore Quality Inn
- Quality Hotel Singapore
- Quality Hotel Marlow Singapore