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“Didn't want to leave!” 5 of 5 stars
Review of InterContinental Singapore

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InterContinental Singapore
5.0 of 5 Hotel   |   80 Middle Rd, Singapore 188966, Singapore   |  
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Ranked #12 of 294 Hotels in Singapore
Brisbane, Australia
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
“Didn't want to leave!”
5 of 5 stars Reviewed March 15, 2014

From the moment you walk into the Intercontinental Singapore, you're welcomed by efficient staff and immaculate presentation.
I used this hotel as a connection for a couple days however instead of holidaying in Thailand as planned I returned here with my friend after just four days because I loved it so much!

I am a InterContinental Ambassador member, which allows you access to a variety of benefits I was a bit apprehensive about joining this club back in Australia however this has made my visit completely worth it!.

Rooms are old world five star, clean and very comfortable beds.
Staff are quick to rectify issues should you encounter any problems its fixed without question.
This hotel is similarly priced to the big name hotels in town, however the service, comfort and location of the hotel is far more superior.

Pool is massive on level 4 however spa is not heated.
Food at breakfast is plentiful, tastefully presented, and once again attention to detail is seen throughout. Coffee not so good.

Club lounge comfortable, spacious and once again excellent bar service.
If you want to have the famous 'Singapore sling' simply get the Lounge access you will save lots of money compared to buying them else where at $25 a drink!, and have the bonus of elegant and tasteful canapés.
Thanks to all the staff at InterContinental Singapore you made my holiday that much better!.
Special thanks to Kelvin at Front desk for your kind assistance with my room move to a quieter room, and Faiza at Club InterContinental for ensuring the internet was fixed.
Its the excellent service culture and 'can-do' attitude this hotel adopts that makes me love the InterContinental Brand.

Room Tip: Get a room that faces the front of the building e.g.; pool side or entrance side as its quieter. Ai...
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  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSin, Manager at InterContinental Singapore, responded to this review, March 17, 2014
Dear Theblock5,

Thank you for being our Ambassador and for your review of InterContinental Singapore. It is wonderful to hear that you had a most memorable stay with us and that you enjoyed your room and the hotel's general facilities, as well as the service that you received at Club InterContinental. I will be sure to pass along your compliments of Kelvin and Faiza. We wish you a pleasant week ahead and look forward to welcoming you back to the InterContinental Singapore on your next visit to town.

Best regards
Denise Seah
Distribution & Online Marketing Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,344 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (459)
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English first
Adelaide, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2014

As expected from Intercontinental this hotel is excellent, the club lounge is one of the best I have ever been in, the quality of the food and range of beverages are wonderful.
The hotel is located close to the Bugis mall and shopping center and the subway providing access all over Singapore

Room Tip: Try for the rooms next to the lift in the main building or a shophouse suite
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSin, Manager at InterContinental Singapore, responded to this review, March 17, 2014
Dear Adelaidetraveller21,

Thank you for your review of InterContinental Singapore. I am glad to hear that you had a wonderful experience here with us and especially enjoyed our convenient location adjoining Bugis Junction Shopping Mall and the Bugis train station, as well as the services and quality food and beverage offerings you received as a guest of Club InterContinental. We hope that you will keep us in mind as your hotel of choice in Singapore and look forward to welcoming you back at the InterContinental Singapore again in future.

Best regards
Denise Seah
Distribution & Online Marketing Specialist
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 15, 2014

This was our second stay at Intercontinental Singapore and both stays have been fantastic. We booked a Shophouse room and received a pleasant surprise when we were upgraded to a fantastic room on the 16th floor. Room was great with a separate bedroom and large lounge/family room. The best thing about this hotel is the staff. They are very friendly and provide fantastic service, except for a grumpy doorman who greeted us when we arrived. We don't usually complain, but the guy was obviously having a bad day and the experience made us think twice about this hotel. We mentioned this gentleman to the manager in the Executive Club when we checked in and they couldn't do enough to apologise - including sending a complimentary bottle of wine to our room! Now thats customer service! From that point on, the staff were simply fantastic. Its well worth upgrading to the Club rooms as access to the executive lounge is great value. Given the price of alcohol in Singapore free cocktails, wines, beer etc from 5:50-7:30pm is well worth the cost of the club room. So, if you want to receive great service in a lovely hotel, this is the place to stay in Singapore. Oh, and go for the club room!

Room Tip: Book a club room to get the club benefits including free drinks from 5:30-7:30 every night.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSin, Manager at InterContinental Singapore, responded to this review, March 17, 2014
Dear K1WiTraveller,

Thank you for your review of InterContinental Singapore. I am glad to hear that you had a most pleasant experience as a guest of Club InterContinental and thoroughly enjoyed the service and the perks that came along with it. I apologise that your welcome experience was not as ideal as it should have been but it is good to know that was promptly rectified. We wish you a wonderful week ahead and look forward to welcoming you back to InterContinental Singapore in future.

Best regards
Denise Seah
Distribution & Online Marketing Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 14, 2014

classic style hotel, stayed for 5 nights, pool side bar is nice and well maintained, nasi goreng is must try dish of the hotel. Rooms r very spacious and large. Services are very good. The driyer run by housekeeping guys was of bit moist smell, food services and mini bar uncle Mr. Jhonny was awesome person. Friendly and helpfull staff.

Room Tip: 9th floor is smoking rooms and 15th is presidential suites
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  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSin, Manager at InterContinental Singapore, responded to this review, March 25, 2014
Dear JJaYY,

Thank you for your review of InterContinental Singapore. I am glad to hear that you had a pleasant stay with us and enjoyed your spacious room and the local food offerings that we have. It is also great to hear the service levels of our staff were able to live up to your expectations. We wish you a wonderful week ahead and look forward to welcoming you back to the InterContinental Singapore soon.

Best regards
Denise Seah
Distribution & Online Marketing Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 13, 2014

This hotel is by far my favourite in Singapore. Old World Charm not just in the rooms but the attention to detail by the staff. I was upgraded to a shophouse room around the side toward Middle Road (above the little laneway) and it was quite a large room with quiet ambience. This is a hotel that prides itself on service. My room was always remade early; Club Access was a definite plus and this is where you do really see the difference from other hotel experiences. Checkin is always a breeze and Jana is always there to welcome you with a smile and remembering your name from previous visits. A personable young lady called Wai Kit will provide you with great service in the lounge from coffee; to apertiffs in the afternoon or a drink during the day and then keeps making sure that my coffee or tea was fresh whilst working. A big thanks to Vivian to for the quick checkout she was on her way home but took it upon herself to sort me out first. Well done ladies and well done Intercon Singapore. I will be back.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSin, Manager at InterContinental Singapore, responded to this review, March 17, 2014
Dear flyabitmore,

Thank you for your review of InterContinental Singapore. I am glad to hear that you had yet another memorable stay with us as a guest of Club InterContinental and I will be sure to pass along your compliments of Jana, Wai Kit and Vivian. Thank you for also considering us your hotel of choice in Singapore. We look forward to welcoming you back very soon.

Best regards
Denise Seah
Distribution & Online Marketing Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 11, 2014

One of the old classics with a wonderful lobby lounge where you can disappear into deep sofas. Rooms are nice but lack artwork on the walls. I stayed on the 4th floor which is the pool level and it suffers from horrendous humidity issues. The corridor smells nasty and leaves you wondering if it's not suffering from some serious fungus issues from the humidity. The room was okay except for the wardrobes - clothes smelt awful when I took them out. Otherwise it's a very nice hotel; service is patchy but the Front Desk staff are excellent and most others are willing and efficient. Good shopping is attached to the hotel and it's really well placed to head out to Marina Bay Sands or to Orchard in the other direction.

Room Tip: Not on the 4th floor!
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  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSin, Manager at InterContinental Singapore, responded to this review, March 17, 2014
Dear PLHAbuDhabi,

Thank you for your review of InterContinental Singapore. I am glad to hear that you enjoyed our hotel's convenient location and the excellent service that you received at the Front Desk. I would like to apologise if part of your experience at our hotel was less than satisfactory. Please do write in to us at singapore@interconti.com should you have more details to share regarding the odour you encountered so that we can conduct a thorough investigation into the matter and rectify it. We hope that we will have the opportunity of serving you again in future and look forward to welcoming you back at the InterContinental Singapore once more.

Best regards
Denise Seah
Distribution & Online Marketing Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 11, 2014

Fabulous old style colonial charm. Good location, right next to a mall with interesting shops/food. Convenient to other tourist and non-tourist locations. Rooms were clean and well prepared. Pool was simple but lovely. Service was outstanding.
I have to make special mention of the amazing service we received during our stay. My 6 year old son got very sick whilst on holiday. The staff went out of their way to check we were ok, organised a dr to come out, phoned every so often to check my child and I were ok while we waited for the dr and afterwards to check my son was improving and if there was anything they could do. They had to do a lot of additional cleaning and did so without complaint, even with a smile at 2 am in the morning. They were accommodating and concerned for our well-being and I appreciated the extra care they gave us during a stressful and scary situation. The whole staff from concierge, to reception, to cleaners, to room service waitress, to restaurant staff were friendly and highly professional. Would not hesitate to stay here again.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSin, Manager at InterContinental Singapore, responded to this review, March 17, 2014
Dear LisamareeinHK,

Thank you for your review of InterContinental Singapore. I am glad to hear that we were able to provide you with service that could put you and your family at ease during the trying period of your son's ailment. I will definitely convey your appreciation to my team. We wish you a pleasant week ahead and look forward to welcoming you back to the InterContinental Singapore in future.

Best regards
Denise Seah
Distribution & Online Marketing Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Singapore

Address: 80 Middle Rd, Singapore 188966, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Singapore
#10 Romantic Hotel in Singapore
#12 Luxury Hotel in Singapore
#15 Business Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Singapore 5*
Number of rooms: 403
Official Description (provided by the hotel):
InterContinental Singapore, the only luxury hotel in Singapore to preserve Peranakan artistry in a shophouse-style setting, is located next to Bugis Junction shopping complex, Singapore's first glass-covered, air-conditioned shopping street. Descendants of the Chinese traders and local Malay women from as early as the 17th century, the Peranakans blend Chinese art and Malay style harmoniously to create a unique architectural look. Set in the heart of historic Bugis and minutes away from Marina Bay, Central Business District and Orchard Road shopping and entertainment district, the hotel is a unique landmark replete with subtle Peranakan undertones, from timeless furnishing with elaborate carvings to rich tapestry and intricate ceramics. With 403 luxuriously appointed rooms and suites with modern amenities blending seamlessly into the décor as well as a variety of award-winning restaurants, bar and lounge, the hotel is a city sanctuary that delivers an authentic and enriching experience combined with world-class facilities and services for all discerning travelers. ... more   less 
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Also Known As:
Intercontinental Singapore Hotel Singapore
Singapore Intercontinental

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