The few annoyances I encountered coupled with the unbelievable rate I was paying for a standard room with no breakfast left me wanting to write a bad review. However, I decided to let it all depend on the staff at checkout. If she had asked how my stay was and for my feedback, I would have left my feedback there. As she did not, I leave it here.
This is NOT an Intercontinental. This is a Crowne Plaza or could even be a nice Holiday Inn. Gym is tiny with complacent staff. Pool is small and shallow with seating for 20 people. Hotel must have 350+ rooms. On weekends, surely no place to sit. Laundry prices are criminal. $12.50 for one shirt! Worse, laundry came back with tags stuck on each piece. After spending over $100 to wash clothes, I had to spend my time peeling labels off every item. As an added touch, they actually stapled the tags to a couple of the pieces. I guess the high fees were to pay for the staples and the honor of having my clothes damaged by their staff.
Service is superficially good. They say and do the right things when they are routine. They greet staff in lobby. They open doors for you. But when you need something special, it is a bit more difficult. Communication was surprisingly difficult considering here is no language barrier. They were just unable to understand guest needs.
Last, the commercialization of the hotel is grotesque and offensive. I paid a LOT of money to stay. I expect there to be shopping bags in the rooms of a 5-star hotel, not available on request. I realize the hotel will save money by not supplying unless requested, but it is a 5-star hotel. That's the cost of doing business. I don't want multiple emails prior to arrival up selling breakfast packages and upgrades. I don't want to also be asked at checkin. The internet service is outsourced resulting in a 10-minute call to an outside call center just to tell me to add a 0 to my room number to login! I don't want to see a Mercedes parked out front with a big sign on it for sale. I am not paying to stay in your hotel to be bombarded with commercials and ads. I expect the toiletries to be replenished when used, not left on the counter half empty because the hotel thinks it might be enough for another shave/shower.
I will not be returning.
- Also Known As:
- Intercontinental Singapore Hotel
- Intercontinental Singapore Hotel Singapore
- Singapore Intercontinental
- InterContinental Singapore
- Official Description (provided by the hotel):
- InterContinental Singapore, the only luxury hotel in Singapore to preserve Peranakan artistry in a shophouse-style setting, is located next to Bugis Junction shopping complex, Singapore's first glass-covered, air-conditioned shopping street. Descendants of the Chinese traders and local Malay women from as early as the 17th century, the Peranakans blend Chinese art and Malay style harmoniously to create a unique architectural look. Set in the heart of historic Bugis and minutes away from Marina Bay, Central Business District and Orchard Road shopping and entertainment district, the hotel is a unique landmark replete with subtle Peranakan undertones, from timeless furnishing with elaborate carvings to rich tapestry and intricate ceramics. With 403 luxuriously appointed rooms and suites with modern amenities blending seamlessly into the décor as well as a variety of award-winning restaurants, bar and lounge, the hotel is a city sanctuary that delivers an authentic and enriching experience combined with world-class facilities and services for all discerning travelers. ... more less
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