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“A Night To Remember: New Year 2009” 4 of 5 stars
Review of InterContinental Singapore

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InterContinental Singapore
5.0 of 5 Hotel   |   80 Middle Rd, Singapore 188966, Singapore   |  
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Ranked #18 of 300 Hotels in Singapore
Certificate of Excellence
Manila, Philippines
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
“A Night To Remember: New Year 2009”
4 of 5 stars Reviewed November 19, 2012

This hotel is conveniently located near shopping centers like Bugis Street. The staff were very nice as expected for an IC property. I remember staying at the 13th floor; I thought it was my lucky number for the new year (2009). I have had a great time being an IC guest. Definitely the hotel for the ones who want to live the InterContinental Life.

Truly if I'll have another change, I will stay at this hotel again.

Room Tip: - Rooms at higher floor can be better. - You might find something interesting at Bugis Street
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  • Stayed December 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Belanger, Director of Rooms at InterContinental Singapore, responded to this review, November 26, 2012
Dear Jtagrdc,

Thank you for the comments about your stay in December 2008. I was very pleased to read that we made that special date even more memorable and trust you entered the New Year on a positive note with your stay with us.

Kind regards,

Michael Belanger
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,708 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (548)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Portuguese first
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  • Spanish first
  • Thai first
  • Any
English first
Brisbane, Australia
Level Contributor
87 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed November 19, 2012

Stayed here recently for 3 nts with the wife. We had a club room and thoroughly enjoyed the amenities it offered, free wifi, free breakfast and club lounge access with a wonderful 2 hour cocktail hour.
Brekky was good with great variety.
The club lounge was well appointed. We had had the great fortune to interact with Anita who was very friendly and would always stop for a chat and offer suggestions on Singapore.
The location is excellent with direct access to bugis mall and all it has to offer, including a MRT station. The MRT is a great way to get around.
I must add that the hotel staff must be amongst the worlds friendliest because wherever we went we were greeted with a smile, a hello and a how are you today. They were great.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Belanger, Director of Rooms at InterContinental Singapore, responded to this review, November 25, 2012
Dear TK1956,

Thank you for your comments following your stay earlier this month.

I was very pleased to read that you enjoyed our location and the facilities of our Club Lounge, but I was most proud to learn that you received memorable service from our team member Anita. I will make sure to acknowledge her great work.

Once again thank you for your feedback.

Kind regards,

Michael Belanger
Director of Rooms
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Helsinki - Finland
Level Contributor
139 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
5 of 5 stars Reviewed November 18, 2012

I stayed at the Intercontinental Singapore in October with my wife. The hotel certainly had the normal level of Intercontinental service quality. My wife and myself were treated as VIP's throughout the stay.

The hotel is situated in downtown Singapore, style of the hotel is very "colonial" and as mentioned, the level of service was excellent right from the arrival through the check-out.

Hotel has a very nice lobby bar, comfortable business lounge (that you dont automatically have an access even though you are staying in business class room - funny!), nice but small pool and very pleasant restaurants.

Our room was slightly outdated, but nothing major. Everything worked and we were pleased. Definitely a hotel that we would like to return on our next trip back.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Belanger, Director of Rooms at InterContinental Singapore, responded to this review, November 25, 2012
Dear Totti K

Thank you for taking the time to write about your visit last month.

I was pleased to read that you and your wife had an enjoyable stay with us and that you appreciated the high level of service we provide all our guests. Thank you also for your comments with regards to our Lobby Lounge and Club InterContinental Lounge. While your stay was for a Business Room, which includes complimentary breakfast in our main dining room, the Club Lounge is accessible for guests staying on our Club InterContinental Rooms, as well as Shophouse Suites.

Once again thank you for your valuable input.

Kind regards,

Michael Belanger
Director of Rooms
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Leeds, United Kingdom
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed November 18, 2012

The Hotel is well located with all the facilities you would expect. Hotels in Singapore are expensive and tend to be business focused, the Intercontinental is no different. The Hotel is still fairly new which means all facilities are of a very high standard. One thing that really irritates me though is when you are paying nearly £200 per nigh WIFI is extra, surly this is a necessity today

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Belanger, Director of Rooms at InterContinental Singapore, responded to this review, November 25, 2012
Dear Wakefield_Kid,

Thank you for taking the time to write about your recent stay.

I was pleased to read that you enjoyed the high level of service and facilities we provide. Following suggestions and feedback from our valued guests like yourself, we are now offering complimentary WiFi in the guestrooms. I trust this will make your next stay more enjoyable.

Thank you again for your valuable input, as it allows us to meet and exceed our guests expectations.

Regards,

Michael Belanger
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Subang Jaya, Malaysia
Level Contributor
155 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed November 17, 2012

I wasn't feeling too good as I was down with sore throat & flu & wasn't looking fwd to this business trip at all. When we arrived at the hotel, we were thrilled that we are allowed to check-in (by 12.30pm we are able to check-in) & we were amazed Bugis Junction is just a door away from the hotel (needless to say, the MRT station is so near).
From my room, I could see the swimming pool. I missed the chance to dip in the pool because I didn't have the time & energy to do so (what a waste! the pool area is very inviting).

Everyone from housekeeping staff to the concierge were very nice & accommodating. The workshop I attended was situated in one of the meeting rooms in level 3. The crew that were stationed for the 2 days were helpful. I remembered I was the last to leave the meeting room on the 2nd day (because I had some urgent emails to send off) and no one shooed me out as they were all busy clearing the room for the next event.

Am very pleased with the service rendered by the staff at the hotel. Every single one of them made my trip stay a pleasant one. I will definitely come back & recommend to everyone to stay in this hotel.

Advice to the hotel : To consider keeping some contact lens cases & solution for guests who may need them

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Belanger, Director of Rooms at InterContinental Singapore, responded to this review, November 25, 2012
Dear ongjanice1,

Thank you for your comments following your stay and workshop earlier this month.

I was very pleased to read that our team members made your stay memorable. We take great pride in our service delivery and I am glad that we made you feel welcomed throughout the hotel. We look forward to welcoming you again soon so that you can make full use of our pool area.

Thank you also for your suggestion regarding the contact lens cases and solutions, unfortunately, due to health and safety regulations, we do not provide any pharmaceutical products to our guests with the exception of basic first aid and emergency assistance. However, the hotel is connected to three pharmacies for the comfort and convenience of our guests.

Once again thank you for your valuable comments.

Kind regards,

Michael Belanger
Director of Rooms
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JAPAN
Level Contributor
299 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
5 of 5 stars Reviewed November 17, 2012

What a Jewel. Wonderful location and wonderful service. Arrived by taxi and as Ambassadors were ushered to the Club lounge where we could enjoy afternoon high tea while staff checked us in. Nicely upgraded spacious room, can't give high marks for the view, though, but we only used the room for sleeping in the wonderful King size bed, the rest of our stay we explored the city or spent time at the wonderful lounge. Bathroom was large with separate bath and shower, fancy amenities and super large fluffy towels. In the lounge we were served breakfast, afternoon tea and a good selection of snacks and finger food at dinner time. Beverages and alcoholic drinks were complimentary as well, the ambiance is fantastic. This is a first class hotel and we can highly recommend it. It is located as an anchor to a busy shopping mall, lots of shopping choices, lots o restaurants as well as my favorite drugstore Watsons. Downstairs is a huge food court and a Cold Storage supermarket. Everything is within walking distance and a Metro station is five minutes away. As another poster said somewhere, when in Singapore get your Singapore Slings at the Raffles Long Bar ( which is but a 5 minutes walk away ) but stay at the Intercontinental.

Room Tip: Shophouse rooms are the best
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Belanger, Director of Rooms at InterContinental Singapore, responded to this review, November 25, 2012
Dear WEISSBIER,

Thank you for taking the time to write about your visit, and for your continued loyalty as Ambassador member.

I was pleased to know that you've enjoyed your stay, more particularly the benefits and service provided in our Club Lounge. Our attentive and passionate team in the Club lounge is often commended for their great work, and I'm glad you felt the same way.

Once again thank you for your valuable comments and we look forward to welcoming you again soon.

Kind regards,

Michael Belanger
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 17, 2012

Recently stayed at Intercontinental Singapore and would highly recommened this hotel.
Front desk and concierge staff are excellent. Rooms are very spacious and the beds are
divine. Lovely bathroom with separate shower and bath. Great amentities, even epsom
salts in the room to have a nice long hot bath. Great bathrobes and slippers were a nice added touch. Special mention (and other Hotels should take note) guests really enjoy having a pillow menu. Being able to select from a menu of pillows really makes a difference to getting a good nights sleep. Great pool and really nice breakfast at this hotel. Staff really go out of their way to ensure that guests are well looked after. Upgraded to a business room which included a Bose sound system in the room and DVD player and wifi.
I was very impressed with the personalised service at the Intercontinental Singapore.
Thank you for a wonderful stay !

Room Tip: Recommend booking a business romm on a higher floor and includes internet and breakfast and a bose s...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Belanger, Director of Rooms at InterContinental Singapore, responded to this review, November 25, 2012
Dear Judys84,

Thank you for your comments following your stay earlier this month.

I was very pleased to read that our team provided with efficient and attentive service throughout your stay, and that you enjoyed the comfort of our rooms and the extra amenities provided. Our Business Rooms are indeed preferred by many guests due to the additional benefits, as well as the location on the higher floors of the hotel.

Once again thank you for your comments.

Regards,

Michael Belanger
Director of Rooms
Report response as inappropriate
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Additional Information about InterContinental Singapore

Address: 80 Middle Rd, Singapore 188966, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Singapore
#10 Romantic Hotel in Singapore
#17 Luxury Hotel in Singapore
#20 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Singapore 5*
Number of rooms: 403
Official Description (provided by the hotel):
InterContinental Singapore, the only luxury hotel in Singapore to preserve Peranakan artistry in a shophouse-style setting, is located next to Bugis Junction shopping complex, Singapore's first glass-covered, air-conditioned shopping street. Descendants of the Chinese traders and local Malay women from as early as the 17th century, the Peranakans blend Chinese art and Malay style harmoniously to create a unique architectural look. Set in the heart of historic Bugis and minutes away from Marina Bay, Central Business District and Orchard Road shopping and entertainment district, the hotel is a unique landmark replete with subtle Peranakan undertones, from timeless furnishing with elaborate carvings to rich tapestry and intricate ceramics. With 403 luxuriously appointed rooms and suites with modern amenities blending seamlessly into the décor as well as a variety of award-winning restaurants, bar and lounge, the hotel is a city sanctuary that delivers an authentic and enriching experience combined with world-class facilities and services for all discerning travelers. ... more   less 
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Also Known As:
Intercontinental Singapore Hotel Singapore
Singapore Intercontinental

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