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“Just Say So Mangers made the Day” 5 of 5 stars
Review of Sofitel So Singapore

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Sofitel So Singapore
5.0 of 5 Hotel   |   35 Robinson Road, Singapore, Singapore   |  
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BED+BREAKFAST+WIFI
Ranked #72 of 294 Hotels in Singapore
Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Just Say So Mangers made the Day”
5 of 5 stars Reviewed June 9, 2014

My wife Elaine and I stayed at Sofitel So for our Wedding Night. The Hotel was so lovely and comfortable. Interior decorations was fantastic. We took a lot of pictures. Just Say So Manager Simon helped us to look for a ipad to take pictures when we forgot our camera. Even had a lovely Cake waiting for us when we got back from our Wedding Dinner. Definitely recommend this to people looking for a classy and hip place to stay with excellent service.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoTonyC, General Manager at Sofitel So Singapore, responded to this review, June 11, 2014
Dear WilsonLiao,
On behalf of all of us at Sofitel So Singapore, congratulations on the wedding!
How wonderful to hear that our Ambassadors have gone the extra mile to make your wedding night So special. I will make sure your feedback is passed on to the team.
We hope to see you and your wife again soon at Sofitel So Singapore!
So Kind Regards,
Tony Chisholm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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293 reviews from our community

Traveler rating
    135
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    39
    29
    9
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 8, 2014

The best quality and unique accommodation with an enviable location in Singapore which just opened on June 1 st. It is so cool ( or Epic) as my 10 year old son described this boutique luxury French Hotel with a clever balance of experiences to the local scene. The Xperience bar and uniforms by Karl Lagerfeld are fantastic, as well the dinner at Xperience Restaurant.
Great staff and management presence with a French Flair and Savoir Faire!

Room Tip: If your budget allows try the Loft rooms or suites
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoTonyC, General Manager at Sofitel So Singapore, responded to this review, June 10, 2014
Dear Tony C,
We are So happy to hear that our subtle blend of French elegance and Singapore chic have caught your eye! Thank you very much for taking the time to share your experience with us. We look forward to welcoming you again for new magnifique memories!
So Kind Regards,
Tony Chisholm
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 6, 2014 via mobile

We've travelled the world through some pretty amazing hotels and thankfully we stumbled across this little gem.

We've never walked into a hotel foyer that smelt so amazing. There is so much happening around you as you walk in that you almost miss the check in desk. Between the bar, ornaments, posh decor, flowers, candles and signature scent, you literally get lost in the razzmatazz.

Staff are fitted out in their Karl Lagerfield suits and t's and unbelievably friendly.

Breakfast is the bomb and help yourself to some Mumm if you want to kick start the day.

Please note that this is night one with 2 to go...can't wait!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoTonyC, General Manager at Sofitel So Singapore, responded to this review, June 10, 2014
Dear Matt S,
Thank you So much for your kind review. We are happy to hear that the design, ambiance and Ambassadors of the hotel made your stay a memorable one. We can’t wait for your next visit at Sofitel So Singapore!
So Kind Regards,
Tony Chisholm
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 5, 2014

It's "wow" from when you enter the foyer all the way into your room. This classy French hotel makes a real impression. We loved it and were made to feel special during the whole week of our stay. A fabulous location too right in the heart of Singapore and streetcar jets right outside the hotel. If you are looking for a unique place to stay that steps outside the stereotypical and appreciate a real commitment to personal service, I'd certainly recommend the brand new So Sofitel.

Stayed June 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoTonyC, General Manager at Sofitel So Singapore, responded to this review, June 10, 2014
Dear Brettmae,

Thank you So much for taking the time to give us your feedback. The whole team is happy to hear you enjoyed your stay at Sofitel So Singapore, and hopes to see you again soon for many new ‘wow’ experiences!

So Kind Regards,
Tony Chisholm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 3, 2014

Check in at the first day of opening. Excellent service, and Modern Interior Design. We sit at the lounge and wait for check-in; they provide the drinks for you while waiting. The Room design is excellent and clean, very high ceiling given you a very comfort feeling. Using iPad, iphone as phone and controlling for the room, TV could be use for internet and check email service. If you have iphone, could use your own iphone to make control as well. King Size bed, clean and comfort. Also they provide free soft-drinks and mini-snack, which allow you to enjoy the TV show while you staying at hotel at night.

Another thing, the rooms' soundproof is excellent, my friend's room is just beside mine, and even he yell or turn the max volume of the TV, I didn't hear anything in my room.

If you ask me about how's their service, out of 100%, I would say they deserve to receive 200%. As I really really appreciate to their service.

4th, 5th and 6th floor still waiting for occupancy; Looking forward to try the rooms in those floor for the next trip.

The Hotel is just beside the Lau-Pa-Sat (Under Construction now, around 2 months after will finish renovation), which you might enjoy the food at night. At this moment they still have the BBQ and Grill beef/chicken/fish/prawn, should try it, as it's delicious and not expensive.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 3, 2014 via mobile

Brand new hotel, opened 3 days when I arrived. I had a couple of minor issues but related to me being the first person in the room!

The hotel is modern boutique, with lots of touches. The detail was fantastic. Rooms were not enormous but very nicely appointed with a big screen TV and iPhone and iPads for internal calls and room controls.

Breakfast somewhat limited in selection but very we'll done.

The big plus was the staff. They were still finding their feet but overall they had an excellent attitude, very friendly and engaged and wanting to make your experience top notch.

Probably not for those that dislike fussy decore and a disaster waiting to happen if you are thinking of bringing young children, but if you like something different with a lot of style, this one is a winner.

Stayed June 2014, traveled on business
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 15, 2014

I understand that the hotel is yet to open, but trust me the reservation staff is out there and doing a really good job by explaining everything so professionally. One hotel that really takes care of guest preference.
Have to particularly emphasize this lady : Chandani, not only has she made reservations an ease but also pleasant.
She replied emails in less than half an hour and every query of mine was so well answered and in such professionalism. i mean this kind of professionalism from a new hotel was a little unexpected from my side. She is definitely an asset to the organization i must say.

i hope i will not be let down by the other sections in a hotel. i am looking forward to my stay there.

i did understand from other reviewers that the staffs are not replying them, i believe that is another side of story! or either they are contacting another place. I would suggest they email H8655@sofitel.com to receive a fast reservation process from her and her team.

Nonetheless, i am really pleased to say, i am doing no mistake by having a stay here!

LOOKING FORWARD TO SEE YOU SOFITEL.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel So Singapore

Address: 35 Robinson Road, Singapore, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Spa Hotel in Singapore
#58 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel So Singapore 5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Sofitel So Singapore

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