I've been to Pita Pan at the Marina Bay Shoppes area about 5 times in the last 2 months. The first time was a pleasant surprise to find that it was an all vegetarian place, which suited me just fine. We ordered the full pita pockets and were blown away by the falafel balls in the pita - which were astounding!! Very crisp and good texture. They had a variety of fillings/toppings to choose from and it was a breeze getting through the order and getting the food on the table. They have the pagers that are quite useful to know when you can pick up your food. You go to the counter when the pager buzzes and lights up, choose your toppings and go back to your table with the food. It was a good experience the first time and the location of this place is really good. Right under the arts and science museum gives you a spectacular view of the Helix bridge and the CBD, especially during the evenings.
The next 4 times were a hassle to say the least. No one to take your order at the cash register and when they did come, they had such a frown on their face it seemed like such a chore to them. When they finally took the order, I returned to a very dirty table that I had requested them to clean. After 4 requests, someone grudgingly came and wiped the table, spilling some of the crumbs onto the floor. Again, the food made up for the "quality" of the service.
The third to fifth visits (last one today) were exactly the same - had to wait 10 mins at the register to place my order. Everyone seemed to be doing everything other than taking orders. One lady finally turned up and she seemed to be the most dissatisfied employee there. She couldn't understand what I wanted and I finally got through to her. I had ordered Cokes as part of my order and I asked her if I could pick it up from the fridge and she said "No, we will call you". So I walked back across the debris strewn floor to my dirty table. Asked them 3 time to clean it up, no one did. Went back and asked them again. Someone came and wiped half the table and didn't bother about the other half. Luckily we had some wet tissues with us (perks of having a child around) and we wiped it clean ourselves. Waited 25 mins for our order and then when we finally got the food, I asked about the Cokes and the guy said "You have to pick them yourself from the fridge". They seem to be very disconnected about the modus operandi of serving cans of drinks to customers. Again, the food made up for the "quality" of service. But I did notice today atleast 3 different customers chatting among themselves about the service and one elderly lady complaining about what she had been served.
All said, the food is really good, although a little pricey, but I don't mind since we really enjoy the food and the views on an idyllic evening.
The restaurant is severely understaffed and the staff need to be more welcoming. I don't expect them to be courteous and smiling all the time, but they don't need to be rude or curt. I will definitely not recommend anyone to go there during the weekends or public holidays. I will recommend that you venture here at your peril, but the food is worth the hassle, atleast for us. Just remember to take tissues with you to clean your table and have lots of patience!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.