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“Good location at good price” 4 of 5 stars
Review of Santa Grand Hotel East Coast

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Santa Grand Hotel East Coast
171 East Coast Road, Singapore 428877, Singapore   |  
Hotel amenities
Ranked #88 of 294 Hotels in Singapore
Bangkok, Thailand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good location at good price”
4 of 5 stars Reviewed February 22, 2013

Hotels in Singapore are expensive! The Santa Grand is a good price for smallish rooms. If you want great breakfast and large western size rooms this this is probably not the hotel for you. But a good bed, OK breakfast, surrounded by restaurants and hawker market - then consider Santa Grant

Stayed February 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, February 24, 2013
Dear Valued Guest,

Thank you for your great review. Indeed, Santa Grand Hotel East Coast situated in a perfect heritage precinct which aims to introduce Singapore’s unique culture and tradition to visitors. We are glad to know that you had a wonderful stay with us and pleased that you liked the hotel location. Once again, thank you for sharing your experience with us on TripAdvisor and we look forward to have you back with us soon!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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319 reviews from our community

Traveler rating
    83
    144
    72
    15
    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 7, 2013

first stay at santa grand east coast.... i would say i find the place very interesting, the place is decorated in peranakan style and it just made the stay in the hotel feels so cosy... The staff was friendly and approachable.. minus point was the wifi was kind of weak in the room so i couldnt access much of internet but that didnt affect much.. As for the breakfast, it was good.

Ps..on another note the front desk staff should also be dressed in peranakan style dont you think?!

All in all, its a good stay and i would be back soon~

Room Tip: rooms are all non smoking! so... only smoking area is at the back of the hotel!
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, February 19, 2013
Dear Valued Guest,

Thank you for your great review and valuable suggestion. We are glad to know that you had a comfortable and enjoyable stay with us. As regards our wifi, we have since rectified it and will make improvement. As well, we appreciate your suggestion of peranakan uniform and will take it into consideration. Thank you again for sharing your experience with us on TripAdvisor. We look forward to welcoming you back soon!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 6, 2013 via mobile

Rooms are clean as the hotel is quite new, simple but nice breakfast, very friendly staff. Good location, very near to Parkway Parade and lots of restaurants and cafes around. The bus stop is just around the corner and easy to find a cab. Next time I will definitely stay here again

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, February 19, 2013
Dear Valued Guest,

Thank you for your kind review. We are delighted to know that you have enjoyed your stay with us. We look forward to having you back again with us soon!

Regards,
Hotel Management Team
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Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 6, 2013

Upon check in te lobby and small environment looked fine, however while we entered we carried all our bags and were not even asked for assistance or help by the porter who was standing and looking at us. There was one old lady and a young guy working at the reception. The guy was very helpful unlike the lady who was very conservative and not welcoming. We saw these 2 people most of the times at the reception.

We asked for a Superior double room with such confined space (pictures are not at all what they looked like when we booked), with NO WINDOWS at all. Felt dampness in the room. The bed was quite comfortable though.

Breakfast was such a pity. Not so much variety, no fresh fruits and vegetables availale. Fruits tasted as 1 week old diced. We were very much sad with the hotel and would not recommend this hotel to anyone not even for transit. The only good thing was that there was a mall within walking distance.It was a very big disappointment.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, February 18, 2013
Dear Valued Guest,

Thank you for your valuable feedback. We are disappointed that we did not meet your expectation during your stay with us.

We appreciate your feedback about our services and we have since counselled our front line staffs in order to maintain our high level of services. We recognize that some of our rooms are small and without windows. If a spacious room with window is a guest’s preference, we will try our best to accede to their request and we would be pleased to recommend the room types for our customers subject to room availability.

Total guest satisfaction is our utmost priority and it is thanks to your constructive feedback that we are able to maintain and further improve on our service standards. We hope to have an opportunity to host you again.

Regards,
Hotel Management Team
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Berlin, Germany
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 25, 2013

I had a very nice time here in Santa Grand. The deco in the rooms was A BIT colourful for my taste (red behind the bed vs. grey & silver wallpaper) but otherwise everything was very modern, comfortable, tasteful; it was all clean and functioned well. The little lapis-blue tiled swimming pool on the roof with tropical plants is FABULOUS. 3 iPad stations in lobby provide 24 hour free www access The breakfast buffet was VERY good actually. The restaurants and the shopping streets nearby are excellent. Bus 36, only 2 blocks away, goes to and from SIN changi airport for $1.40, or a shuttle from the airport costs only $9. I would certainly stay again!

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, February 5, 2013
Dear Valued Guest,

Thank you for your wonderful review! We are glad to know that you have a comfortable and enjoyable stay with us. We will definitely share your postive feedback with the team. Thank you again for sharing you experience with us on TripAdvisor. We look forward to having you back soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2013

It was a great hotel, the prices aren't for the people who choose to have a budget trip.
i went to Singapore to visit friends i knew from the internet for 2 weeks long.
i had a marvellous time the hotel is easy reachable and close to town and marina, east coast road offers allot of local restaurants and easy access to bus and metro to town or other places !

their is no room service and the cost for dry cleaning is quite expensive.
yet i would come again the the hotel for its place.

Room Tip: ure to book in the right hotel of santa grand their allot differed ones ! the rooms are quite small...
See more room tips
  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, January 14, 2013
Dear Valued Guest,

Thank you for your patronage at Santa Grand Hotel East Coast. It's always our pleasure to present and express a unique experience of hospitality home to you. We look forward to seeing you again when your next visit in Singapore.

Regards,
Hotel Management Team
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London, United Kingdom
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 11, 2013

We stayed here one night in December and overall it was a good stay. The room was fairly small but all furniture and equipment was new and clean. The bed was comfortable and the shower powerful. For the price of the room and the value I'd give it 7.5 out of 10.
The downside of this stay was the breakfast - cold scrambled eggs, not enough croissants and constantly had to wait for the staff to bring the fruits or something else as the buffet quickly ran out. This was disappointing considering we had our breakfast at 8.30! The coffee wasn't the best either. Also we had our lunch here and it was very average, nothing mind blowing and quite expensive.
On our arrival we were greeted by one male receptionist and a young female receptionist. She just greeted us, informed us about the check out but didn't seem to be very attentive and didn't even offer for our luggage to be taken to our room. When we asked for it she looked at as if we bothered her too much. No eye contact, no smile so that wasn't very impressive whereas her male colleague was quite friendly and more approachable. On our departure there were different ladies and both were friendly and more attentive.
In summary, a decent hotel for an overnight stay and close to the airport. It would gain more stars with better customer service and better food.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, January 13, 2013
Dear Valued Guest,

Thank you for your review. We are glad to know that you have a pleasant stay with us.

We appreciate your valuable feedback, we agree that our service can be improved and we have since counselled our front line staffs. All your feedback has been noted and will use these to continually monitor and improve the quality and services that we offer.

Once again, thank you for sharing your experience with us on TripAdvisor. We look forward to have you back with us soon.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Santa Grand Hotel East Coast

Address: 171 East Coast Road, Singapore 428877, Singapore
Location: Singapore > Singapore
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#25 Best Value Hotel in Singapore
#61 Family Hotel in Singapore
#67 Business Hotel in Singapore
Price Range (Based on Average Rates): $
Number of rooms: 73
Official Description (provided by the hotel):
Located in the East Coast area, Santa Grand Hotel East Coast is nestled at the heart of Katong, well known for its Peranakan heritage and culture. The hotel is also within the larger Joo Chiat area, which was designated as the national heritage conservation area by the Singapore Government with the intention of preserving its rich history, culture and architecture. This Peranakan themed boutique hotel aims to introduce Singapore's unique culture and tradition to visitors, just like its predecessors at Santa Grand Hotel Bugis, Santa Grand Hotel Little India and Santa Grand Hotel Chinatown. Santa Grand Hotel East Coast is built on a 2-storey conservation frontage backed by a 5-storey building. Guests will feel welcomed in the lobby, decorated in bright Peranakan colors, that comes with comfortable seating areas and a business center. Rooms come in four different designs, themes and colors that guests will feel the freshness and variety each time they stay with us. A roof top swimming pool and Jacuzzi offer guests a chance to relax in a tranquil environment with a bird's eye view of the low-lying housing architecture symbolic of the Joo Chiat heritage. Bright colors are used on design of the hotel, similar to the patented sophistication seen in the homes of the Peranakans, creating a warm and inviting ambience and leaving guests with fond memories of the stay. Be it for leisure travelers or travelers on business trip, Santa Grand Hotel East Coast is the place you want to stay in to immerse in a uniquely Singapore culture. Take a walk around the area and you will be amazed by the large variety of food to choose from. A definite must-try would have to be the famous Katong laska, well-liked by Singaporeans and visitors alike, this signature dish can be counted as one of the most popular favorites in Singapore! For outdoors, the hotel is near the popular East Coast Parkway where guests can exercise or just relax amidst the cooling breeze along the Singapore coastline. ... more   less 
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Also Known As:
Santa Grand Hotel East Coast Singapore

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