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“Convenient to airport” 3 of 5 stars
Review of Santa Grand Hotel East Coast

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Santa Grand Hotel East Coast
171 East Coast Road, Singapore 428877, Singapore   |  
Hotel amenities
Ranked #81 of 291 hotels in Singapore
WA
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Convenient to airport”
3 of 5 stars Reviewed January 8, 2013

We stayed here overnight while in transit through Singapore. There was a mixup with the keys on checking in which meant we had to drag our suitcases around looking for the room until the mistake was sorted out. Other than that problem we found the hotel very convenient to shops and restaurants and of course to Changi airport.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Managment Team at Santa Grand Hotel East Coast, responded to this review, January 13, 2013
Dear Valued Guest,

Thank you for taking the time write us a review. We are glad to know that you liked the hotel's location and the convenience.

Please accept our apologies for the room key issue. We have since counselled our front line staff and reminded all our employee in order to prevent this happening again. We will ensure that we deliver a high standard of service to our guests.

Thank you again for your valuable feedback and we look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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238 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Wolverhampton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 7, 2013

We had an overnight stay at the Santa Grande on 20th December 2012 on our return from Austrailia. Our room was upgraded for free and the welcome and advice from the reception staff was warm and informative. Room was nice clean modern just what you want. We would definately recommend a stay here.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, January 9, 2013
Dear Valued Guest,

Thank you for recommending us and appreciate your compliments! We are glad to know that you have enjoyed your stay with us. We will definitely share your postive feedback with the team. Thank you again for sharing you experience with us on TripAdvisor. We look forward to welcoming you back soon!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2013

Hotel is situated in a lovely location. We loved this place, we stayed for 5 days in this hotel. Staff is really friendly and they guided us about the city pretty well throughtout our stay.

There are amazing resturants near to the hotel, even I21 mall which is just opp the hotel. We loved the area, we used to frequently talk walks and explore the place. There is a beautiful East Coast Park at a walkable distance where we took bicycles for hire and enjoyed our ride along the coast.

I would recommend this hotel. Friendly atmosphere. Clean rooms and good anemities. Thanks to the staff for making our stay more beautiful. :)

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, January 9, 2013
Dear Valued Guest,

Thank you for your wonderful review! Indeed, Santa Grand Hotel East Coast situated in a perfect heritage precinct which aims to introduce Singapore’s unique culture and tradition to visitors. We are glad to know that you have a wonderful stay with us and enjoyed the beautiful surroundings.

Once again, thank you for sharing your experience with us on TripAdvisor and we look forward to have you back with us soon!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Qld
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 29, 2012 via mobile

I was only here for 9 hours overnight between flights. It was about a 15 minute trip to Changi and cost around SG$24.
The room is very small but perfectly equipped, comfortable, clean and adequate for a short stay. The shower was great and there is shower soap, hand wash and shampoo in the bathroom. Bottled water, tea and coffee in room is free. For a couple and their luggage there would not be a lot of spare floor space. Wake up call was on time, and the requested taxi was waiting for me on check out. I left too early for the sit down included breakfast, so got a takeaway box of bread, jam and butter.

Within 2 blocks along east coast road take your pick of tasty, cheap quality Asian food. There is also a 7-11 and Katong mall.

I would stay here again when transiting through Singapore.

Stayed December 2012, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, January 4, 2013
Dear Valued Guest,

Thank you for your wonderful review! Indeed, Santa Grand Hotel East Coast is a perfect hotel for transit guests as it's near to airport and the location of the hotel is easily accessible with public transport, East Coast Park, shopping mall and local famous Katong laksa food stall just a stone throw away! We are extremely pleased to know that you have enjoyed your stay with us.

Once again, thank you for sharing your experience with us on TripAdvisor and hope it won’t be long to see you back here again!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 26, 2012

So much potential, but this just have not been done properly. We had a room with a view, in the
new section. The shower had a wonderful rose, the water flow was wonderful. Pity the waste hole was in the middle of the shower, but the floor slopped to one side. Therefor the water pooled rather than flow away. The room smelt musty and it wasn't possible to open a window.
The breakfast was disapointing. Five days in a row the 'sunny side up' eggs were cold.
The reception staff were very pleasant, but surprisingly, it was easier communicating with the information desk at the shopping centre near by than with the hotel staff.

Room Tip: If the shower problem was corrected, I could up the rating. Although staff opened a sealed addresse...
See more room tips
  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, January 4, 2013
Dear Valued Guest,

Thank you for your valuable feedback and noted some positive points on Santa Grand Hotel East Coast.

We appreciate your feedback about the shower waste and will look for a solution for this matter. Thank you for bringing this matter to our managment's attention. As regards room smelt and breakfast, we have since rectified and made improvement.

Once again, thank you for your valuable feedback and sharing your experience with us on TripAdvisor. We look forward to have you back with us soon!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhaka City, Bangladesh
2 reviews
4 of 5 stars Reviewed December 6, 2012

It was very nice. The room was a bit small but clean and efficient use of space.
The breakfast buffet was wholesome, staff were friendly and helpful.
Overall, it was a very nice stay, and offered good value for money, considering how expensive Singapore is.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, December 6, 2012
Dear Valued Guest,

Thank you for your great review! We are extremely pleased to know that you have enjoyed your stay with us. We will definitely share your positive feedback with the team.

Once again, thank you for sharing your experience with us on TripAdvisor. We look forward to have you back with us soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 30, 2012

My family and I stayed here in August 2012, there was about 30 family members as went to Singapore for my brothers wedding.
We had about 15 rooms and made plenty of noise: being Indian and we had a few children with us.
The staff were lovely (one lady in particular) maybe mid-forties - she was lovely, always had something nice to say to us!
The staff in the Restaurant weren't the friendliest and should have been a little more flexible, seeing as we had a few children.
The swimming pool on the rooftop was cosy and quiet for peak time.
One night the fire alarm box kept going off outside my room and we informed the night staff, but had to wait until early morning for them to switch this off.
Overall the double rooms varied in size but were very modern and lovely interior.

I would most definitely recommend Santa Grand Hotel East Coast.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, December 6, 2012
Dear Valued Guest,

Thank you for recommending us! We are glad that you and your family had enjoyed the stay with us and pleased to know that our front desk staff provided an excellent service to your family.

We appreciate your feedback about the alarm, it was the alarm from the handicapped toilet and we have since rectified. For this, we apologize for any inconvenience caused to you. We will continue to work hard to improve our overall service level. Your feedback will motivate us for further improvement.

Once again, thank you for your sharing your experience with us on TripAdvisor. We look forward have you back with us soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Santa Grand Hotel East Coast

Address: 171 East Coast Road, Singapore 428877, Singapore
Location: Singapore > Singapore
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #81 of 291 hotels in Singapore
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Located in the East Coast area, Santa Grand Hotel East Coast is nestled at the heart of Katong, well known for its Peranakan heritage and culture. The hotel is also within the larger Joo Chiat area, which was designated as the national heritage conservation area by the Singapore Government with the intention of preserving its rich history, culture and architecture. This Peranakan themed boutique hotel aims to introduce Singapore's unique culture and tradition to visitors, just like its predecessors at Santa Grand Hotel Bugis, Santa Grand Hotel Little India and Santa Grand Hotel Chinatown. Santa Grand Hotel East Coast is built on a 2-storey conservation frontage backed by a 5-storey building. Guests will feel welcomed in the lobby, decorated in bright Peranakan colors, that comes with comfortable seating areas and a business center. Rooms come in four different designs, themes and colors that guests will feel the freshness and variety each time they stay with us. A roof top swimming pool and Jacuzzi offer guests a chance to relax in a tranquil environment with a bird's eye view of the low-lying housing architecture symbolic of the Joo Chiat heritage. Bright colors are used on design of the hotel, similar to the patented sophistication seen in the homes of the Peranakans, creating a warm and inviting ambience and leaving guests with fond memories of the stay. Be it for leisure travelers or travelers on business trip, Santa Grand Hotel East Coast is the place you want to stay in to immerse in a uniquely Singapore culture. Take a walk around the area and you will be amazed by the large variety of food to choose from. A definite must-try would have to be the famous Katong laska, well-liked by Singaporeans and visitors alike, this signature dish can be counted as one of the most popular favorites in Singapore! For outdoors, the hotel is near the popular East Coast Parkway where guests can exercise or just relax amidst the cooling breeze along the Singapore coastline. ... more   less 
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Also Known As:
Santa Grand Hotel East Coast Singapore

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