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“good for a single person” 4 of 5 stars
Review of Santa Grand Hotel Lai Chun Yuen

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Santa Grand Hotel Lai Chun Yuen
2.5 of 5 Hotel   |   25 Trengganu Street, Singapore 058476, Singapore (Chinatown)   |  
Hotel amenities
Ranked #150 of 300 Hotels in Singapore
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“good for a single person”
4 of 5 stars Reviewed October 5, 2012

quite a funky hotel....an old chinese theater that has recently been converted. when i arrived, they told me the room i had booked was not available, so they would upgrade me to the next level up. if what they gave me was the next level up, i'd hate to see the original room. the room they gave me was clean enough and quite modern, but it was the size of a shoebox. staff were pleasant, and the location is fantastic....right in the middle of chinatown, and backing on to the main food street. would definately go there again.

Room Tip: check room size before booking, particularly if you have 2 or 3 people
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Lai Chun Yuen, responded to this review, October 9, 2012
Dear Valued Guest,

Thank you for your great review. We are extremely pleased to know that you have enjoyed your stay with us and also glad to know that you liked the convenience location. Indeed, Santa Grand Hotel Lai Chun Yuen is situated in the heart of Chinatown and is easily accessible to MRT station, Clark Quey and other attractions.

We recognized the size of rooms are small especially Standard Room type but is just nice for solo traveller. If a spacious room is a guest's preference, Deluxe Room type would be our recommendation.

Once again, thank you for sharing your experience with us on TripAdvisor and we look forward to welcoming you back soon!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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715 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (218)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Manila, Philippines
1 review
4 of 5 stars Reviewed October 3, 2012

Booked this hotel from 30 Sept to 3 Oct. Hotel staff during the morning-afternoon shift were very friendly and helpful, especially Mr. Ho (very warm person, you'd immediately be at ease with him; some may find that he sounds a bit too instructive, but he is just making sure you understand and that you wont get lost or be late for your flight.. Lets put it that Mr. Ho is like a grandpa).

The staff for the afternoon-night shift was not that friendly though.

The room i got was a standard (single bed) room since I'm travelling alone, and although small it was very clean, particularly the bathroom. Housekeeping was also very good at keeping it clean during my stay. The price was inclusive of service charges and tax, and the room was equipped with cable tv, telephone, and the airconditioning unit was new.

Most notable is its distinctive lobby, and there's this odd (but in a nice way) smell of perfume that really makes it feel like an authentic traditional Chinese place.

It's near clarke quay and marina bay, and if you like to walk, you can experience clarke quay up to suntec city, and even the business district. If you have to take the mrt, chinatown station is just a street away if you exit beside the concierge at temple street.

As with the other good reviews, I'd highly recommend this hotel. You get more than what you pay for. Will go back here.

Room Tip: Watch out for their room rate discounts - it can be substantial. I was given rooom 216. It has a win...
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Lai Chun Yuen, responded to this review, October 9, 2012
Dear Valued Guest,

Thank you for your wonderful review and recommening us! We are glad to know that you have enjoyed your stay with us. At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

Your valuable compliments on our bellhop Mr. Ho have been passed on to the top management to recognize his effort. We are sure that he will be even more motivated in maintaining a high level of customer service.

Once again, thank you for sharing your experience with us on TripAdvisor. We look forward to welcoming you back soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Top Contributor
92 reviews 92 reviews
42 hotel reviews
Reviews in 52 cities Reviews in 52 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 2, 2012

This hotel is a good option for those wanting to stay in Chinatown at reasonable rate. The rooms, though small, are well designed and very clean. The main drawback to be considered is the street noise which lasts well into the night. This noise comes from the many restaurants in the area. What was unusual from my experience in Singapore was the friendliness and professionalism of the reception staff. The breakfast was minimal and it was easier to eat out.

Room Tip: Choose an interior room to avoid street noise.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Lai Chun Yuen, responded to this review, October 4, 2012
Dear Valued Guest,

Thank you for your great review. We are glad to know that you have enjoyed your stay with us. At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

Once again, thank you for sharing your experience with us on TripAdvisor. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed October 1, 2012

Room was very small but clean. Very good location in Chinatown ,Staff was friendly and they answered all my question ESP two employees Stephen and Jimmy they are willing to help me solve the problem.The breakfast is good

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Lai Chun Yuen, responded to this review, October 2, 2012
Dear Valued Guest,

Thank you for your great review. We are glad to know that you have enjoyed your stay with us. At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

Your valuable compliments on Jimmy and Stephen have been passed on to the top management to recognize their effort. We are sure that they will be even more motivated in maintaining a high level of customer service.

Thank you once again for sharing your experience on TripAdvisor and look forward to serving you again very soon.

Regards,

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 30, 2012

room wasn't ready upon my arrival at 3pm. wonderful location, but avoid it if you're a light sleeper as the location can be a bit 'lively'. earplugs may do the trick.

if not having a window bothers you, then you may want to avoid this hotel as well as, not many of the rooms have windows.

otherwise, i have to say again, i love the location.

Room Tip: book way in advance and ask for a room with a window!
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  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Lai Chun Yuen, responded to this review, October 2, 2012
Dear Valued Guest,

Thank you for your review. We are sorry to hear about your check-in was delayed and we have addressed the temporary problem of a shortage of staff during your stay. However, we are glad to know that you liked the convenience location and have enjoyed the ambience of the Chinatown.

The streets in Chinatown tend to be a little bustling at night, and whilst it reflects the ambience in Chinatown, it can be troubling for some travellers. Our practice is to offer our guest a change of room that is not facing the streets.

Besides Santa Grand Hotel Lai Chun Yuen, we do have other Santa Grand hotels in our chain, like Santa Grand Hotel Chinatown just a minute walk from Santa Grand Hotel Lai Chun Yuen, Santa Grand Hotel Bugis or Santa Grand Hotel East Coast to meet the diverse need of customers.

Once again, thank you for sharing your experience with us on TripAdvisor and we look forward to welcoming you again in the near future!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sri Kembangan, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 28, 2012

the room a little small but clean ...
the color mostly used in room was red and with tiny dim light make the room romantic ..
there was a safety box ..
also i like decoration of the hotel and one amazing thing i noticed was using escalator inside the hotel !!
the hotel had free internet .. near Mrt and mcdonald nearby .

but u should be careful when u walk out of the bath room when the floor wet , u may slipping from stair ;)

Room Tip: the hotel had free internet .. near Mrt and mcdonald nearby .
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  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Lai Chun Yuen, responded to this review, September 30, 2012
Dear Valued Guest,

Thank you for your wonderful review. We are pleased to know that you have enjoyed your stay with us and also glad that you liked our Opera-style designed and free wifi-service.

Once again, thank you for sharing your experience with us on TripAdvisor and we look forward to welcoming you again in the near future!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Girona, Spain
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 27, 2012

My experience is that the hotel is very different from the typical hotel that you cand find anywhere, and only for that it's well worth. It's also cleen and the staff very helpful. Of course i would stay again. Finally, i have to say that it's location it's also perfect.

In the other hand, the breakfast was not as goos as the hotel, but it doesn't matter: you are in Singapore and you can eat everything everywhere

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Managemen Team at Santa Grand Hotel Lai Chun Yuen, responded to this review, September 30, 2012
Dear Valued Guest,

Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and also glad that you liked the convenience location and our hotel concept.

Once again, thank you for sharing your experience with us on TripAdvisor and we look forward to welcoming you back anytime!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Santa Grand Hotel Lai Chun Yuen

Address: 25 Trengganu Street, Singapore 058476, Singapore
Location: Singapore > Singapore > Chinatown
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #150 of 300 Hotels in Singapore
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Santa Grand Hotel Lai Chun Yuen 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Located in the heart of Chinatown district, Santa Grand Hotel Lai Chun Yuen is located within proximity to the city centre, local metro station and less than 20 minutes drive away from the Marina Bay Sands Integrated Resort, Orchard Road and Universal Studio. Featuring tastefully decorated accommodation named as the Warrior, Scholar and Majesty rooms, refurbished from the Historical Opera Theatre, Lai Chun Yuen each has its own distinctive flavour individually unique to Santa Grand Hotel Lai Chun Yuen. The hotel's calm and peaceful concept of "Tranquillity amid the chaos" will immerse guest in an experience like no other. With a stage located at the second floor of the building, Santa Grand Hotel Lai Chun Yuen will stage live performances with the traditional Chinese orchestra and music as well as, an opera setting on display. Guests can feel free to experience the opera backdrop for an unforgettable stay at the hotel. As the hustle and bustle of Chinatown life is locked up away from them behind the closed hotel doors, guests will truly understand the true inner calm that lies within the four walls of Lai Chun Yuen. Santa Grand Hotel Lai Chun Yuen is primed to bring tradition, history and culture with a modern twist to guest who wishes to get away with the modern day rooms and have a unique experience like no other. ... more   less 
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Also Known As:
Santa Grand Hotel Lai Chun Yuen Singapore

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