The Ardennes is a well located 15 room boutique hotel. The interior is quite stylish and even though the room is small, it is neat and adequate. Given that Singapore hotels are expensive, this one is at the lower end of the range for those that claim to be 4 star. The property is only 5 minutes walk from Bugis Junction and there are several interesting bars and cafes on the same street, Jalan Klapa (Malay for "Coconut Street"). The hotel even has a nice looking pool on the second floor, but I cannot imagine it gets much use because it is tiny and located directly outside a couple of guest rooms.
That is the good part.
Now the problems. Firstly, the breakfast is totally inadequate. There is no choice - either you accept a plate with a weird vegetarian combination of a pancake, scrambled eggs and a hash brown or you get nothing. There is a single piece of fruit on offer. Hello? What is wrong with the "cook" buying a packet of bacon and some sausages on the way to work???? And how about some bananas, which you can buy around the corner for next to nothing??? This is sheer laziness on the part of the staff and management and lets the hotel down badly.
Secondly, it appears that the staff lie (or have been told to lie by the management). I asked for a late checkout - a very routine request in Singapore because many of us have evening flights and one which is almost invariably granted. However, the response from the front desk was "No, we are fully booked". Well boys and girls, in this age of the internet that's fairly easy to investigate and the very first site I went to - Agoda - showed that there was in fact at least one room still available.
So the correct response to my request for a late check out should have been "No - we can't be bothered" or "No, it doesn't suit us".
I can live with the substandard breakfast. What I cannot abide is being lied to. Shame on you.
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- Also Known As:
- The Ardennes Hotel Singapore