I have just returned from a 4 night stay at Oasia Hotel, Singapore and I have been very impressed with the service and overall quality of this hotel. I came with my mother to do a little shopping in Singapore and was looking forward to seeing if this hotel lived up to all the positive reviews here. I am pleased to say it has.
We booked a standard twin room with breakfast and internet included. Check-in was easy and quick and before we knew it, we were settling into our room. We had a room on the 19th floor. It was small but well appointed and exceptionally clean. Unfortunately there was no bath but the shower was really great - good water pressure and a choice of 2 shower heads (one being a rain-shower style). We took a nap almost as soon as we arrived because it was so early in the morning. The block-out roller blinds on the windows were extremely appreciated! The beds have firm, but comfortable mattresses and 2 pillows each, along with a soft white quilt. Mum and I found the linens extremely soft, luxurious and very clean. Other features of the room which stood out: the large flat screen Samsung tv, the generous wardrobe storage, the top-opening safe, the complimentary bottles of water provided daily and the excellent internet connection.
We enjoyed breakfast. There was a good variety of food on offer including eggs made to order. The omelette was particularly delicious. The pastries were fresh and tasty also. Unfortunately there was no soy milk available for my mother but she was able to make do without.
The hotel is well located as other reviewers have said. We were in Singapore to go shopping. The MRT was close-by and only 2 stops to Orchard Rd. First time visitors to Singapore should not hesitate to try the MRT subway system as it is so easy to use, cheap and fast. There is quite a good shopping centre adjacent to the hotel also and in fact we had all of our evening meals in a couple of the little restaurants there. You'll also find a supermarket and other essential shops such as a pharmacy close by.
There are a couple of negatives. Whilst breakfast was good, the restaurant was a bit small for the size of the hotel. Noise was an issue sometimes. Our air-conditioner had a noisy fan at times and the walls are quite thin. For the most part, our neighbours were (luckily) fairly quiet so it wasn't too much of a problem. Unfortunately hearing doors slam and that sort of thing is common in a lot of hotels I've stayed in so I cannot blame Oasia Hotel too much for this! The tea and coffee making facilities were nice but I'd like to see complimentary milk included in the mini-bar. I am not much of a fan of powdered creamer in my tea!
I would like to thank Charmaine on the front desk who was such a great help when I decided to book a second, separate room for the last night of our stay. She located a room on the same floor just a few doors down for us. This room was just as nice as the other one and the air conditioner was quieter. As a light sleeper, I greatly appreciated this! I would also like to thank one of the gentlemen on your Concierge team who was so helpful and friendly when we asked where the nearby pasta restaurant was. Unfortunately I do not remember his name but he walked us directly to the restaurant door. Sadly it was closed for Chinese New Year but we had a lovely chat and we appreciated his help.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 18, 2013
Report response as inappropriate
Thank you for taking the time to share at length your recent experience with us.
It is heartening to learn that the service and quality of Oasia Hotel impressed you and reinforced all the positive reviews you read about us. We have in particular conveyed your appreciation to Charmine and the Concierge team who have helped made your stay experience exceptional.
On the breakfast space, you may like to know that we also have an Alfresco section on the 8th floor and guests will be guided upstairs should our restaurant on the ground floor starts to fill up. You are most welcome to try it out on your next visit.
We thank you again for giving us the opportunity to be of service to you and we most certainly look forward to welcoming you again on your return visit.
With kind regards,
Teo Joo Leng
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.